It was something that I had no idea about, so  I had to buy something for my computer. I'm in  

這是我不知道的事情，所以我必須給我的電腦買東西。我在

a computer store, and I said, "Excuse me, I need  to buy this for my computer. Can you please help  

一家電腦店，我說："請問，我需要為我的電腦買這個。能否請你幫忙

me?" And the guy said, "Nah, I don't know."  So, I waited for him to say something like,  

我？"這傢伙說，"不，我不知道。" 所以，我等著他說什麼，

"But I can help you", or, "I can check" or,  "Let me Google that" or something! Not just,  

"但我可以幫你"，或者 "我可以查"，或者 "讓我谷歌一下 "什麼的！"但我可以幫你"。不僅僅是。

"I don't know". So, the customer satisfaction  with me at that store was nill, and I marched  

"我不知道"。所以，那家店的顧客對我的滿意程度是零，我走了。

out the door. What kind of customer service  is this, where you walk into a store and  

出門。什麼樣的客戶服務是這樣的， 在那裡你走進一家商店和

need help and they go, "I don't know." Hm? This also happens to me. People, students ask me,  

需要幫助，他們去，"我不知道。"嗯？這也發生在我身上。人們，學生問我。

"Ronnie, why do we say Thursday - Thur, like  thur, but for example, the word thirsty is thir,  

"朗尼，為什麼我們說星期四--Thur，比如thur，但比如thirsty這個詞就是thir。

but it's a u sound?" I go, "I don't know". I have  no idea. This is an amazing question and you know  

但這是一個u音？"我去，"我不知道"。我不知道。這是一個驚人的問題，你知道

what? People ask me amazing questions all the  time about English, about grammar. And instead  

什麼？人們經常問我一些關於英語和文法的問題而不是

of me saying, "I don't know", I actually do  something about it and I look it up, or I get the  

的我說，"我不知道"，我實際上做了一些事情，我查了一下，或者我得到的。

information, or I text my friend and go, "Excuse  me, why?" "I don't know". Oh, thanks, friend.  

資訊，或者我發短信給我的朋友，然後說："對不起，為什麼？""我不知道"。哦，謝謝你，朋友。

So, my point is, if you don't know something,  that's okay. Because we don't know everything. So,  

所以，我的觀點是，如果你不知道的東西，這沒關係。因為我們不知道一切。所以，我的意思是，如果你不知道什麼，沒關係。

if you're a teacher or if you are anyone and  someone asks you a question, and you don't know  

如果你是一個老師，或者你是任何人，有人問你一個問題，而你不知道。

the answer, hey, just admit it. Don't lie to  people. Don't make up bullsh*t to tell people,  

答案，嘿，承認就好。不要騙人。不要胡編亂造告訴別人。

because in the end, you're just harming your  reputation. If you honestly don't know something,  

因為到頭來，你只是在損害你的聲譽。如果你真的不知道什麼。

that's alright. But communicate it to the  people, and more importantly, tell them,  

這沒關係。但要傳達給民眾，更要告訴他們。

"I'm going to do something to help you.  I'm going to help you figure it out." So,  

"我要做一些事情來幫助你。 我要幫你解決這個問題。"所以，所以。

if I had gone into the computer shop and I said,  "Oh, I need this piece for my computer" and again,  

如果我去了電腦店，我說， "哦，我需要這個片子為我的電腦"，並再次。

the person says, "Oh, I don't know, but let's  Google it." I'd be like "Yes sir, okay! Let's get  

人說，"哦，我不知道， 但讓我們的谷歌它。"我會說："是的，先生，好吧！"。讓我們得到

this computer started!" Instead, I walked away. So, what you have to do - of course, you can  

這臺電腦啟動了！"我卻走開了。所以，你要做的是--當然，你可以

tell the person, "Hey, do you know what? I don't  know, but let's find a solution to the problem."  

告訴這個人，"嘿，你知道嗎？我不知道，但我們要找到解決問題的辦法。"

If you're working and somebody asks you a  question that you don't know the answer to,  

如果你在工作中，有人問你一個你不知道答案的問題。

you don't want to sound stupid. You  don't want to go "Oh, I don't know". Or,  

你不想聽起來很愚蠢。你不想去 "哦，我不知道"。或者說：

if your boss asks you something that they think  you should know, you panic and go "Oh my God,  

如果你的老闆問你一些他們認為你應該知道的事情，你會驚慌失措，然後去 "哦，我的上帝。

I don't know the answer. I'm stupid. What  should I do?" Okay, relax. Just don't say,  

我不知道答案。我真傻。我應該做什麼？"好吧，放鬆。就是不說。

"I don't know!" and do nothing. You can say to  the person, "Do you know what? I don't know" or  

"我不知道！"然後什麼也不做。你可以對他說："你知道嗎？我不知道 "或者

when we say it very quickly, we say, "I dunno,  but let's Google it." Now, in this sentence,  

當我們說的很快，我們說， "我不知道，但讓我們谷歌它。"現在，在這句話中，

"google" is actually a verb. Isn't that  amazing? Our language changes. So, Google,  

"google "居然是個動詞。是不是很神奇？我們的語言變化。所以，谷歌。

you know, is a website, a browser, but it's  actually changed now into a verb. So, I can say,  

你知道，是一個網站，一個瀏覽器， 但它實際上現在改變成一個動詞。所以，我可以說，

"You know what? I don't know, but I'm going  to Google it for you and find the answer."  

"你知道嗎？ - 我不知道，但我要幫你谷歌一下，找到答案。我不知道，但我要幫你谷歌一下，找到答案。"

You can say, "Let me find out", or "Let me look  into that'. And then you say "look into?" It just  

你可以說，"讓我來查"，或者 "讓我來查"。然後你說 "調查"？它只是

means find the answer. This is a really beautiful  sentence, too. "Before I can answer that,  

意思是找到答案。這句話也真的很美。"在我回答這個問題之前。

let me see" or "let me think". Maybe you  know the answer, but it's just going to  

讓我看看 "或者 "讓我想想"。也許你知道答案，但它只是要。

take you an extra minute or two to translate  or to think of your answer. You can also say,  

需要你多花一兩分鐘的時間來翻譯或思考你的答案。你也可以說：

"Let me see, let me see, oh, Pam. I've got the  answer." Or, I've had enough time to translate  

"讓我看看，讓我看看，哦，帕姆。我已經得到了答案。"或者，我有足夠的時間來翻譯。

what you need to say to your scary boss. This is fun, too. You know what, if I knew,  

你需要對你可怕的老闆說什麼。這也很有趣你知道嗎，如果我知道，

yeah? I would or I could tell you. But I don't  know. So, instead of just saying "I don't know",  

是嗎？我會或我可以告訴你。但我不知道所以，與其說 "我不知道"，不如說：

you can use these and sound more professional  at your job or in a business meeting. If someone  

你可以使用這些，在你的工作或商務會議上聽起來更專業。如果有人

asks you a crazy question, instead of looking  stupid or appearing ignorant, you can say these  

如果你問了一個瘋狂的問題，你可以說這些，而不是顯得很愚蠢或顯得很無知。

beautiful English phrases. "I would be happy  to find that answer and get back to you. What's  

美麗的英語短語。"我很樂意找到這個答案，然後給你回覆。什麼是

your email? Let me research it for you." This is always a good one, too. I love this. If  

你的郵箱？讓我幫你研究一下。"這也總是一個好的。我喜歡這個。如果

somebody asks you a question and you need time to  think about it or you just don't know the answer,  

有人問你一個問題，你需要時間去思考，或者你只是不知道答案。

you can tell them like, "Hey, that's a good  question." Ahem, I don't know the answer,  

你可以告訴他們一樣， "嘿，這是一個很好的問題。"咳，我不知道答案。

but that's a very good question! Again, I will  find out for you. Here's complete honesty:  

但這是一個非常好的問題!同樣，我也會為你找出答案。這裡是完全的誠實。

Honestly, I have no idea. But I will ask  someone. Mom, why is the "th" in this? You  

老實說，我不知道。但我會去問別人。媽媽，為什麼是 "th "在這？你啊

don't know, okay. Thanks, Mom, great, okay. So, if you just say to the person, "I don't know",  

不知道，好吧。謝謝，媽媽，太好了，好的。所以，如果你只是對人說，"我不知道"，

or "Oh, I don't know the answer", you're not going  to really help the person. And you might appear to  

或者 "哦，我不知道答案"，你不會真正幫助這個人。而且你可能會顯得

be a little bit stupid or ignorant towards your  boss or to other people. So, it's okay. Admit  

對你的老闆或其他人有點愚蠢或無知。所以，這沒關係。承認吧

you don't know the answer and hey, grab your  phone. It's probably already there, and Google  

你不知道答案，嘿，拿起你的手機。它可能已經在那裡，和谷歌

the answer. Get the information. But again, be  careful of the internet. Because a lot of things  

答案。獲取信息。但又要小心網絡。因為很多東西

aren't true. But at least you tried. And try to  help people. It's the best thing we can do.  

不是真的但至少你試過了。並嘗試幫助人們。這是我們能做的最好的事情。

Alright, I gotta Google this.  I'll be right back.

好吧，我得谷歌這個。 我馬上回來。