time I made a phone call.

我打電話的時候。

I don't think I've ever done that in

我不認為我曾經做了，在。

my life.

我的生活。

Never, never.

絕不，絕不。

I don't think it's ever come up.

我不認為它曾經出現過。

Generation mute is the phenomenon

世代啞巴是一種現象

where we actually see young people

在那裡我們真正看到年輕人

prefer to text and use social

喜歡發短信和使用社交

media to communicate, rather than

媒介進行交流，而不是

pick up a phone or have a

拿起電話或有

conversation with each other.

彼此的對話。

I talk to my friends on WhatsApp,

我在WhatsApp上和我的朋友哈拉。

Twitter, sometimes,

推特，有時。

or Facebook Messenger - just

或Facebook Messenger - 只是

anything that's typing.

任何打字的東西。

Days upon days of messages!

天天都有消息！

Obviously calling is the

很明顯，打電話是

easier thing to do, but I

更容易做的事情，但我

just I just don't like it.

只是我只是不喜歡它。

For me, phone calls are actually the

對我來說，電話其實是

worst.

最差的。

My sister lives in Dubai,

我妹妹住在迪拜。

she realised how awkward I was on

她意識到我的尷尬了

the phone and she asked me, "I

電話裡，她問我："我

don't want to put you in a position

不想讓你處於一個位置。

where you're uncomfortable instead

不舒服的地方

of a better way to contact

有什麼更好的方法聯繫

you?" And I said, "Yes, via email,

你呢？"我說，"是的，通過電子郵件。

please!" I don't know

求你了！"我不知道

how to handle that side

怎麼辦

of me very well.

的我很好。

My friends, I still feel a bit werid

我的朋友們，我還是覺得有點狼狽的。

talking to them and

與他們交談，並

hearing their voice and hearing

有聲有色

them, you know, give real responses

他們，你知道，給真正的迴應

to things. I don't like it,

的東西。我不喜歡這樣

but I know that it's an important

但我知道，這是一個重要的

part of making a connection with

聯繫的一部分

someone.

有人。

Text-based interaction is hard

基於文本的互動很難

because you lose everything

因為你失去了一切

that you have when there's somebody

你有當有人

actually talking to you.

其實跟你說話。

So you not only don't have a face,

所以你不僅沒有臉。

you don't have a voice, you haven't

你沒有一個聲音，你還沒有

got emotion and intonation and all

有情感和語調，所有

the other stuff you're hearing in

你聽到的其他東西在

somebody's voice when they're talking

話音

to you, because you just have words.

對你來說，因為你只是有文字。

It took me five years to answer a

我花了五年時間來回答一個

phone call from my boss.

我老闆的電話

When I answered the phone to her, she was like, "Oh Darren, you

當我接電話給她時，她說："哦，達倫，你。

answered!" I'm like, yes.

回答！"我很喜歡，是的。

The problem for employers

僱主的問題

is that this "generation

是，這個 "代

mute" is

啞巴 "是

very much a generation of

一代人

people who are most comfortable

過來人

typing and not talking.

打字不說話。

What we've noticed is

我們注意到的是

there is a change. You used to bring

有一個變化。你曾經帶

someone in. You would automatically

有人在。你會自動

assume they'd know how to answer a

以為他們會知道如何回答

phone. And now,

手機。而現在。

those basic skills are skills

這些基本技能是技能

that we have to train. In

我們必須訓練。在

a place of work, then

工作地點

voice is king.

聲音才是王道。

How people deal with stressful

人們如何應對壓力

situations is

狀況是

actually marked in how

居然標明

they use communication skills

他們使用溝通技巧

in an interaction.

在互動中。

So couples who deal with a stressful

所以，夫妻在面對緊張的

situation with positive affect

風頭

and laughter in a conversation

談笑風生

feel better than couples where

比起那些

one person is laughing and the other

啼笑皆非

person is not laughing.

的人是不笑的。

So we get more

所以我們得到更多

bang for our buck out

物有所值

of talking to each other than we do

互相交流的機會比我們

from anything else.

從任何其他。

It probably is like a generation

可能就像一代人

thing, obviously, our

事情，顯然，我們的

parents and grandparents did just

父輩和祖輩就是這樣

have house phones and they never had

有家庭電話，他們從來沒有

mobiles or anything like that.

手機或類似的東西。

What you're seeing is a generation

你看到的是一代人

who don't need to pick up the phone

不需要接電話的人

because they're able to use

因為他們能夠使用

text-based interactions on their

基於文字的互動，在他們的

phones in a much more complex

複雜得多的手機

way.

辦法。

People are marking the difference

人們都在標明差異

and they're allowed to.

而且他們被允許。

So young people are allowed to say

所以年輕人可以說

"We're just not doing you like, this

"我們只是沒有做你喜歡的，這個

is how we communicate and we are

是我們溝通的方式，我們是

not the same as you." And that's a

和你不一樣。"而這是一個

rolling pattern of change.

滾動變化的模式。

You get it across fashion,

你把它穿越時尚。

you get it across all sorts of

你得到它跨越各種

different aspects of music and

音樂的不同方面和

cultural ties, and you get it in how

文化紐帶，你會在如何得到它

people choose to communicate.

人們選擇溝通。

Thanks for watching.

謝謝你的觀看。

If you enjoyed that, be sure to

如果你喜歡，一定要

check out these videos next.

接下來看看這些視頻吧。

And if you haven't already, hit the

如果你還沒有，請點擊這裡。

subscribe button and click the bell

認購按鈕，並點擊鈴聲

to get a notification each time we

以獲得通知，每次我們

upload a new video.

上傳一個新的視頻。