Hi! This is let's Talk in English. ahah. yeah, this is Andrea.

How can I help you? Campbell, I think that we both need some help.

Maybe we should just start our lesson. Good idea!

Well, we want to learn how to be friendly and professional.

And that's what we're going to learn how to do in this lesson.

and we also want to learn how to sound like ourselves.

Now here's today mission. Well, hey. I think you should answer that.

Campbell, i think you should answer that. you need to practice.

I don'th think so. You're the one that need practice. Answer it. you answer it.

Well Aaron, the way you answered the phone

is ok when you are at home. But when you're at work, you need to answer

the phone in a different way. Becca said Aaron should say

Thank you for calling The Nest Cafe. This is Aaron.

Well, Aaron was friendly when he answered the phone.

But he was too informal. Now, look at this keyword.

Informal Now, we all know that when we're in different

places, we act in different ways.

The things you say and do when you're with your friends

are different then the things you say and do when you're with your boss or your teacher.

Now, we're talking about informal. What is informal?

Well, usually the way you act and talk around your friends

is informal. Right!

When you're around your friend, you're more relaxed

and you're not as serious. You are informal.

For example when we talk, we say Yup or Yeah.

Yup or Yeah is an informal way to say Yes. Yeah! when you're at work, you need to be

more professional. And we'll learn more about that later.

Hey, you can teach us about that, right? Yeah, no problem.

Great! Hey, that's our calendar phrase.

This is informal way to say You're Welcome. Alright friends. Let's learn some more from our friend, Thomas.

Hey everyone, welcome back.

Now it's Aaron's turn to show how professional he can be while answering the phone.

He's going to be so professional that everyone will be happy.

Especially, the customers. Let's learn our keyword,

Customer. A customer is a person who buy something.

When you go shopping and buy something, you are a customer.

Right! Anytime you go to a store and buy something,

then you are a customer. In our conversation, Aaron said customers

like friendly workers. He's talking about the people that come into

The Nest Cafe, to buy coffee or use the computers.

Well in our conversation, Becca said, they're supposed to be friendly and professional

with their customers. Now let's learn this keyword.

Now, the word professional talk about the way you should do things at work

Right! Professional, the way you should do things at work.

the way you should act, the way you should talk.

If you're playing around at work,

well, that's not professional When someone is professional, they act the

right way at work. We also see the answer to today mission.

Well, I hope she doesn't tell him that. Let's learn more about this conversation from Thomas

Well, in our converstion, Aaron is trying to a little bit more polite and a little more professional on the phone.

The phone rings and Aaron answers it the way Becca told him to.

Well, Aaron's doing a great job. He's being friendly and professional.

Ok, We have a few keywords. Let's learn them.

Our first keyword is Available.

If someone is available, this means that they're not busy and that you can see them or you can talk to them.

Right! When someone is available, they're ready to do something.

In our conversation, Aaron said Becca is available.

He meant Becca is here ans she's not busy. She can talk

Yeah. she can talk on the phone because she's available.

Yes, Becca is available. one moment please.

Well, the customer on the phone wants to talk to the manager.

Let's learn that keyword.

Now, a person who take care of a businees is a manager.

Yeah, a manager. a manager is like the boss of a business.

They make sure everything is ok.

If you're a manager, something you may do or hire new workers or make a schedual of whose works when

Or count how much money you make everyday.

Becca is the manager of The Nest Cafe and she makes sure that everything is ok

Ok friends. Let's learn some more from Thomas.

Hi there! let's practice our keywords from today lesson

Our first word is Informal.

Now, let's review them together again and say them with us.

Hey, Great job! Are you available to review today conversation again.

Great! Let's do it.

It's time for word power. This week, we'll teach you words about the telephone.

Are you ready? There are many different kinds of phone, but they all have the same buttons.

Let's learn what they are.

Why doesn't this phone work?

oh! The phone is not connected to the cord.

Ah! Now It works.

Good! I use the dial pad to call people's phone number.

This is a star key.

I put the pound key to leave a message.

I need to call my friend again. I'll put the redial button

Can you wait a minute? Let me put the hold button.

Wow, I've been talking on the phone for a long time. oh, my ear hurts.

Let me use the speakerphone.

I can talk on the phone all day. can you?

remember all these words when you're using the telephone. then you'll have word power.

Alright, here's our question of today Do you like to answer the phone? why or why not?

Yes, I lile to answer the phone. It's always nice to talk to someone who call us.

Alright. Now, practice this question We'll see you tomorrow here on Let's Talk in English on BTS and the radio

And remember learning English can be fun.