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  • Workplace conflict can sometimes be difficult to avoid.

    職場衝突有時可能是難以避免的。

  • It can arise in every job, no matter the field of work.

    無論在哪個領域,任何工作都可能出現這種情況。

  • Before you can resolve a conflict, you'll want to think about the conflict itself.

    在解決衝突之前,你要先思考衝突本身。

  • Listen to your own thoughts and feelings, but also consider why the other person feels the way they do.

    傾聽自己的想法和感受,但也要考慮對方為什麼會有那樣的感覺。

  • You may not agree with them, but understanding their point of view can help you to communicate with them more effectively.

    你可能不同意他們的觀點,但了解他們的觀點可以幫助你更有效地與他們溝通。

  • After considering this, find a time to talk with the other person.

    考量這些之後,找一個時間和對方談談。

  • It's best to do this in person.

    最好是面對面去做。

  • Words and feelings can often be misinterpreted over the phone or via text.

    言語和情感在電話或簡訊中可能常被誤解。

  • Before meeting, make sure you're in control of your emotions.

    在會議前,確保你能控制自己的情緒。

  • Going into it angry or upset will set you up for failure.

    用生氣或不開心的心態會確保你的失敗。

  • In the meeting, the first thing you'll want to do is identify the issue and respectfully state your needs.

    在會議中,你應該做的第一件事是點出問題所在並有禮貌地說出你的需求。

  • You want to do this without placing any kind of blame on the other person so as not to make them angry.

    你這麼做的前提應該是不怪罪對方,以確保不會激怒他們。

  • Also, make sure you give them a chance to talk and that you actively listen to them when they do.

    另外,一定要給對方說話的機會,並在對方講話時仔細聆聽。

  • Once you've both voiced how you feel, try initiating some kind of resolution, brainstorm some possible solutions, offer a compromise, or try listing pros and cons with the other person.

    一旦你們都說出了自己的感受後,試著討論出某種決議、腦力激盪可能的解決方案、提出退讓,或嘗試與對方一起列出利弊。

  • Hopefully, you're able to agree on something.

    希望你們能夠達到共識。

  • But, if not, it's important to keep calm and bring in an unbiased third party if possible.

    但如果達不到,重要的是保持冷靜,可能的話,請來公正的第三方。

  • Someone like a supervisor may be able to help clarify and resolve the situation.

    像主管這類的人或許能夠幫助澄清和解決這種情況。

  • Conflict can be stressful, but if you keep your emotions in check and approach things with an open mind, finding a solution can be that much easier.

    衝突可能帶來壓力,但如果你控制好自己的情緒並以開放心態對待事情,找到解決方案就會容易得多。

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Workplace conflict can sometimes be difficult to avoid.

職場衝突有時可能是難以避免的。

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B1 中級 中文 衝突 解決 意見 方案 傾聽 達成

如何解決工作場所的衝突 (Resolving Workplace Conflict)

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    林宜悉 發佈於 2022 年 09 月 09 日
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