字幕列表 影片播放 列印英文字幕 Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com. In this tutorial, I will teach you how to pass a food and beverage interview. So it does not matter which position you are being interviewed for within the food and beverage industry, please do make sure you watch this tutorial from beginning to end, because I promise to make you the stand out candidate at your interview! And this is what I will cover during the presentation, to achieve that goal. I will give you sample food and beverage interview questions for all roles. I will give you example answers to help you succeed at your food and beverage interview. I will tell you the qualities you have to show at your interview to pass, and I will also then give you access to further resources to help you succeed at your interview. Before I do that, a very warm welcome to this presentation. My name is Richard McMunn. That's me there in the center. I've been helping people to pass their interviews for over 20 years now. I always do that by giving you top scoring answers. Please do make sure you hit the SUBSCRIBE button below the video and then you won't miss out on any of the weekly training videos I upload. I would also very much appreciate your support if you gave the video a LIKE… thank you very much. That tells me you enjoy the content, and I'll create more for you. OK. Let's get into those food and beverage interview questions and top-scoring answers. The first question I want you to prepare for is, tell me about yourself and why you want to work within this food and beverage role? Now, this will be the very first interview question that comes up. So let's give them a powerful and positive answer, because then that enables you to move forward with the remainder of the interview with confidence. Here we go. “I believe I am a professional, attentive, positive and flexible person who enjoys working in a customer-facing role. The experiences I have gained in life so far means I will be able to carry out the duties of this food and beverage role to the necessary standards. For example, I have experience of providing great service to people, I can work as part of a team in a supportive manner, I am diligent and will not make mistakes, and I am also a very fast learner. That means, if I am successful at the interview today, I will be able to learn the role in a short space of time, so I can then start making a positive contribution to your business.” That is a brilliant answer and it is positive in nature. It shows that you are enthusiastic about the role and you can make an immediate positive start. Let us now take a look at the second food and beverage interview question that I want you to prepare for, and that is: why do you want to work for us? Why do you want to work for our company? My tip is, in your answer to this food and beverage interview question, show you have thought carefully about the reasons why you want to work for their company. Here's my perfect answer: “Because we spend so much time at work, I believe you should choose your employer carefully. When I first saw this food and beverage role advertised, I started looking into your company, and it quickly became apparent that you are a good company to work for. The way the business has developed over the years is impressive, and it is also clear from some of the comments left online by both customers and former members staff, that you are an excellent employer. I want to work for a company where I am supported in the role and I also want to work alongside passionate and dedicated people. I believe this will be the case if I get to work for your organization.” So that is a great answer! Its concise, it shows that you've looked into them, you are being positive and complimentary about them, and you feel that you will be a perfect fit for the role and for their organization. I still have more questions to run through, so please don't go anywhere. But when you're ready, if you want to CLICK THAT LINK in the top right hand corner of the video, it takes you through to my website, PassMyInterview.com, and you can download my full set of 19 Food & Beverage interview questions and top-scoring answers. Let's move on to the next question. What qualities do you have that will help you to thrive within this food and beverage role? My advice is to have a set number of qualities ready to talk about in your answer to this interview question. Here is my suggested answer. “I have numerous skills and qualities that will help me to perform well within this role. However, I would say my top ten qualities are: CUSTOMER-FOCUS, ATTENTION TO DETAIL skills, an ability to WORK HARD UNDER PRESSURE, a FLEXIBLE approach to work, which means I can work the hours needed, and also the fact I am a FAST LEARNER. I am also a POSITIVE person who is a SUPPORTIVE TEAM WORKER, I can always be RELIED UPON to do a great job, I have HIGH STANDARDS OF PERSONAL PRESENTATION and I have a COURTEOUS AND PLEASANT ATTITUDE.” The fact that you are listing 10 there is great… that will help to make you the standout candidate, because the other applicants will be sitting there in the interview chair thinking off the top of their head of what qualities they have that they can bring to the role. However, you already have a list of 10 in your head that you can real off in response to this interview question! And this response is really good for other questions also, such as, tell me about yourself? So they are really good qualities to have within the food and beverage industry. The next question we need to prepare for is: what would you do if another member of the food and beverage team were not pulling their weight? So you have three options for answering this question. Number one is, ignore the situation and basically do the work yourself to make up for the shortfall. Number two, you can report it to your manager or supervisor, which is probably the second best option. However, my option would be to tackle the issue yourself. Because that shows that you don't want to waste your manager's time because he or she are busy. So you're going to sort this out yourself, because you care about the team. So here is my answer. “I would speak to them immediately, in private and out of the way of customers. I would politely explain how important it was for them to help the rest of the team, as if they did not pull their weight and do the duties they were supposed to be doing, it would not only start affecting the rest of the team, but it could also impact on the level of service we provide to our customers. The food and beverage industry is highly competitive, and the success of the business is dependent on returning customers. The only way we, as a team, would get repeat custom, is through providing great levels of service on a consistent basis.” That is a brilliant answer… it's really, really strong because it shows that you will take action. But you also, more importantly, understand why not performing to the necessary standards can have an impact on the customer service levels and the business as a whole. The next question is, what's your biggest weakness? Whatever you say in response to this food and beverage interview question, do not give a weakness that is a match for the requirements of the role. Here's the best way to answer this question. "I think my biggest weakness has to be the fact I find it hard asking for help from other people. I am the type of person who wants to figure things out for myself, but obviously this can take extra time, when in fact a more efficient way of doing things, would be to simply ask someone within my team for help or guidance. Although this is a weakness, one of my strengths is I always react positively to feedback from others and I always look to improve and develop within my role.” The next question is, tell me about a time when you went above and beyond for a customer? When have you delivered brilliant customer service? Give a SPECIFIC SITUATION you've been in previously where you've gone above and beyond what was required. Here's a great answer. “I was working in a previous role dealing with a customer who was experiencing some issues ordering one of our products online. My role required me to deal with customer calls within a set time period; however, I felt this was one of those situations whereby I needed to exercise flexibility and go out of my way to help the customer. I could detect they were not very computer savvy, so I spent additional time asking them questions to find out what product they needed. After a few minutes of probing, I managed to establish their requirements and I then found the perfect product for their needs. I then took the payment over the phone and I reassured them the process was secure. I also upgraded them to our fast delivery service as a gesture of good will, and the following day I called them to check they had actually received their delivery. The customer went on to leave a glowing review of our company online, so it was certainly worth the extra effort to help them out.” Now, the way that I have answered that is by giving a specific situation I was in where I'd helped a customer, and that is the way to answer that behavioral type interview question. Do not say what you WOULD DO in that kind of situation. Give a SPECIFIC SCENARIO you've been in previously where you've gone above and beyond for a customer. The next step for you to take, is to download my Food & Beverage Interview Questions and Answers PDF guide by clicking that link in the top-right hand corner of the video. It will take you through to my website, PassMyInterview.com and you can have that within your inbox within 2 minutes from now! There are 19 questions and answers, and the answers that I provide you with are all TOP-SCORING ANSWERS and I've included all of the six that I've covered within this presentation. I hope you've enjoyed this presentation. Thank you for watching and listening. Don't forget to SUBSCRIBE and hit the LIKE button. Thank you very much. And I wish you all the best for passing your food and beverage interview. Have a brilliant day.