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While it may be astounding that we can have a virtual meeting with people on different continents, it can also be frustrating.
And these frustrations can affect morale, engagement, productivity, and innovation.
When changes in the ways we communicate lead to changes in how others perceive our communications, this calls for a new set of protocols and behaviors.
Authors Erica Dhawan and Tomas Chamorro-Premuzic have a few rules of thumb for communicating with remote teams.
First, since clarity and consistency are key, sticking to a set of agreed upon norms can help avoid confusion.
This could range from a set of acronyms about expected response times to standardizing use of particular communication platforms.
Next, remember that you can never be too clear.
Unless you've established a shorthand protocol ahead of time, don't assume others understand your brevity.
Take the extra time to be extra clear, regardless of the medium.
Third, don't bombard your team with messages.
Each time you email, text, or call imagine that you are physically walking into your colleagues workspace.
If you followed up an email by text and phone, it would be like opening their office door three times in a row.
Minimize your digital volume, and think wisely before hitting send.
Fourth, notice that team members who are more introverted in person can really benefit from written communications.
Physical barriers can actually level the playing field for those who may be less inclined to speak in group settings.
Lastly, find ways to celebrate and socialize remotely to strengthen relationships between team members and improve collaboration.
Even a simple switch from conference calls to video, for instance, can boost rapport and create empathy.
The challenges of remote teams will not disappear, but creating consistent rules, rituals, and protocols will go a long way in building a new communication skill set.
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【新冠肺炎】在家工作開會好難喔?聽聽專家們如何在家遠端開會還可以事半功倍! (How to Collaborate Effectively If Your Team Is Remote (The Explainer))

4323 分類 收藏
Seraya 發佈於 2020 年 4 月 5 日    Seraya 翻譯    adam 審核
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