Name: 行為面試問題：處理衝突! (BEHAVIORAL INTERVIEW QUESTIONS: DEALING WITH CONFLICT!)
Uploaded: 2021-01-14T09:53:40.000Z
Duration: 5 min 27 s
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Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

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and in this tutorial, I'm going to teach you how to answer behavioral interview questions

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Now, how you deal with conflict is really important.

And these kind of questions are becoming commonplace during interviews.

However, if you watch his tutorial from beginning to end, I will give you the type of conflict

interview questions you are likely to get asked.

And more importantly, I'll give you, as usual, some top scoring answers!

Now, before I do that, a very warm welcome to this tutorial.

My name is Richard McMunn, that's me there, the bald chap in the center!

I've been helping people for about 20 years now to pass their interviews by giving you

Please do SUBSCRIBE by clicking the red button below the video and then you won't miss out

on any of the weekly training videos I'm uploading.

And I'd also very much appreciate it if you gave the video a LIKE.

Also, if you have any kind of interview questions you want me to answer for you, please put

them in the comments section below this video and I will create a video for you.

So, dealing with conflict interview questions.

These are the kind of questions you could get asked.

“Tell me about a time when you had conflict at work?” or, another kind of conflict interview

question: “Describe a time when you didn't get on with someone in your team?” and how

you answer these questions is absolutely crucial to your success at your interview.

So, how do you answer conflict interview questions?

You need to make sure you focus on the following three important things.

Make sure you show an understanding that any form of conflict is not beneficial to the

So, you could start off when responding to conflict related interview questions by saying:

“First and foremost, any form of conflict is not beneficial to both the team and your

organization, and therefore, I would want to stop it straightaway.”

That demonstrates that you are a smart and intelligent employee and any hiring manager

or employer would be impressed if you started off by saying that.

Tip number two: make sure you assess your own actions to see if it is you who might

It will be the other person perhaps who's causing the conflict.

But again, it shows a high level of intelligence.

If you say: “first of all, I would assess my own performance and actions to see if it

was me who might be doing anything to cause the conflict.”

Now, number three, this is the most important thing.

Show that you are the person who steps up, you take the lead and then you try to resolve

So how do we answer the interview question “Tell me about a time when you had conflict

Here's my sample answer, and you will notice that I have constructed it using the STAR

technique of situation, task, action and result.

And that's the best way to answer any form of behavioral interview question.

“When I first started working for my previous employer, I was assigned to an experienced

It quickly became apparent that one senior member of the team took a dislike to me and,

during team meetings, he would exclude me from the conversation and dismiss my contributions.

I am naturally a positive team worker who wants to get on with everyone.

I wanted to stop the conflict as soon as possible so we could all move forward together positively

I started out by assessing my own actions to see if I was doing anything to potentially

I then decided to speak to the other team member in private and ask him why he was excluding

As soon as I raised my concerns, he immediately apologized and said he felt that, because

I was new to the team, I wouldn’t want to get too involved with team conversations.

I told him that this wasn’t the case, and that I wanted to work alongside him and the

other members of the team to help successfully achieve our tasks and projects.

From that day forward, everything was fine and we worked closely together on all team

So, this is a clever answer because it utilizes the STAR technique of situation, task and

And it's a great way to show that you are providing evidence-based answers to the behavioral

And it’s also a great answer because you are the person who is stepping up to your

You are challenging it in a positive way.

And at the end of it, the end result is you are moving forward, and you have achieved

You, in this situation, are the smart employee, and that's very, very important!

Now, if you want to download my full set of 21 Great Answers To Interview Questions, there

is a link that’s appeared right there in the top right hand corner of that video.

If you click that, it will take you through to my website PassMyInterview.com.

And if you want me to answer any kind of interview questions, tell me what that interview question

is in the comments section below the video and I will create a video for you.

Thank you very much for watching and I wish you all the best for passing your interview.

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行為面試問題：處理衝突! (BEHAVIORAL INTERVIEW QUESTIONS: DEALING WITH CONFLICT!)

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