in this tutorial, I'm going to teach you how to pass an Emirates cabin crew interview.

So, if you either have an Emirates cabin crew interview coming up, or you are starting to

prepare for the assessment center in advance of the date you will receive, please do make

sure you watch this tutorial from beginning to end, because I promise you it will not

only teach you how to prepare fully, but it will make you the standout candidate! Pease

take notes, and as I say, watch it from beginning to end. In this Emirates cabin crew interview

training tutorial, I'm going to teach you how to prepare fully for the interview, how

to be the standout candidate, and there is a couple of things that define a standout

candidate, and I will talk about them as we progress through the tutorial. I will also

explain the main difference between those people who ‘prepare’ for the cabin crew

interview with Emirates, and those people who REALLY PREPARE. I'm going to give you

some great tips to help you get the most out of your preparation time, and I will also

disclose the likely Emirates cabin crew interview questions that will come up, and I will tell

you how to answer them now. I have spent about six-hours today creating unique answers to

the questions that I'm going to run through, during this tutorial. So I’ve put a lot

of time into them, and they will help you to structure your own. I will talk through

my answers and explain the reasons why I have chosen the words and phrases that I have done.

Now, before I do that, a very warm welcome to this Emirates cabin crew interview training

tutorial. My name is Richard McMunn. That's me there in the center. I've been helping

people for about 20 years now to pass their interviews. And I do that specifically by

giving you top scoring answers. I am a former Fire Officer of 17 years, and then I started

this YouTube channel and the website PassMyInterview.com to help you pass your interviews. Please do

SUBSCRIBE to the channel by clicking the red button below the video, and then you won't

miss out on any of the training videos that I'm uploading. And I would also very, very

much appreciate your support if you gave the video a LIKE (thanks!) that always motivates

me to create more for you. Thank you very much. Let me run through a number of Emirates

cabin crew interview tips before I get into those all-important interview questions and

answers. So, tip number one. Remember to sell yourself at the Emirates cabin crew interview

and in particular, tell them the skills, the qualities, the attributes, the experience

that you possess that makes you the standout candidate. We need to think about the skills

that you have and whether you are very good at customer service, you are great with communication

skills, interpersonal skills, and also you have a thorough understanding of safety. But

we need to think about what makes YOU the standout candidate. Emirates, as you and I

know, are probably the best airline in the world. Therefore, competition is fierce and

they will choose the best candidates. They will choose the best people. So, we need to

think about what your USP is, your ‘Unique Selling Point’. What are you good at doing?

What can you bring, and this is important for the Emirates cabin crew team, what can

you bring to the team that is going to benefit them? So, we will talk about your good bits

during the answers, and we will also focus on the Emirates ‘team’. That's really

important! Do take a note of that… we don't want to be go into the interview and talking

solely about “I do this”, “I do that”, “I can bring this.” We want to talk about

the Emirates ‘team’ and how you can benefit them in particular. Tip number three. Consider

carefully what impact being cabin crew will have on your life. So, of course, you know,

it's probably your dream to be cabin crew with Emirates and you really, really want

this. But, have you considered the impact on your life? The social impact and also the

physical impact. What impact will it have on you personally? So do think about that.

And I'm not trying to put you off in any way. I just think it's wise and it's very important

to think about the good parts, and also the challenging aspects of the role. So if the

cabin crew interview recruitment staff from Emirates say to you: Tell me what you expect

to be doing on a day-to-day basis in the role of cabin crew? And also: How do you think

it's going to impact you? Could you answer that question? Tip number four: provide ‘evidential-based’

answers to the Emirates cabin crew interview questions that warrant it. So, if they say

to you… “So, you are good at customer service? Can you give us an example in the

past of when you went above and beyond to help somebody else?” You need to give evidence-based

answers. I will teach you exactly how to do that during this tutorial, by using what's

called the STAR technique, and I will go through an example where you can give EVIDENCE of

where you already meet the key skills and qualities required to be cabin crew that will

help you to stand out, because if you are, you've already done those kinds of things.

(1) Great customer service. (2) Working in a safe environment. (3) Following rules and

procedures. (4) Taking good care of yourself. (5) Going above and beyond. And it's going

to help you. Tip number five: Obviously, service is absolutely paramount in the role of Emirates

cabin crew. So, I'm not just talking about, you know, ‘good’ service. I'm talking

about ‘exceptional, stand out’ service. You can fly with another airline and you will

probably get good service. Fly with Emirates, and it's a different standard altogether!

Think about times you have been in previously where you have provided really, really good

service. And also think about what ‘good service’ means to you. So, if they ask you

the question: What does customer service mean to you? Could you answer that question? Tip

number six. Now, obviously, SAFETY is the most important element of the cabin crew role

and being able to follow rules and procedures. It's really, really important, because primarily,

you are there for the safety of the passengers. So we want to make sure that safety features

heavily during your answers to the interview questions. A lot of people will just focus

purely on service, but they will leave out safety. But trust me, safety is very, very

important in this role… It is crucial! Tip number seven: How would you deal with a difficult

passenger as an Emirates cabin crew? How would you deal with them? So, consider that carefully.

I will give you a suggested answer to that question: How would you deal with a difficult

past passenger, as we progress through this tutorial. Think about the process you would

go through if you came across a difficult passenger. What would you consider? Tip number

eight: You have to REALLY want to become Emirates cabin crew. If you don't, this is going to

come across at the interview. So we need to prepare you in respect of your answers to

the interview questions, but also how you say them. Okay. We have to make sure that

your answers are passionate and they are also genuine. Always remember this throughout the

selection process, you are applying to become part of the Emirates cabin crew TEAM. I've

already touched on this briefly, but we want to talk about ‘the team’ in your answers.

So if you were dealing with a customer and providing great service, you could say: “I

was dealing with a customer and at all times I wanted to make sure that I gave great service,

because the organization has a strong brand. And I wanted to make sure that I helped out

the team. Whilst doing that, whilst dealing with a customer, I consulted my colleague,

to see whether they could come up with some other suggestions about how we could provide

exceptional service.” You're thinking about the team in everything that you do. As soon

as you turn up to the Emirates cabin crew assessment and the interview, remember that

you're being assessed. So think about how you interact with the other candidates there

and also what you say. You know, you have to be yourself. But think about this. The

recruitment staff might be walking past. They might come in, you know, see what you're up

to and how you're interacting with other people. Always be professional at all times, whether

you're on a break, whether you're in between assessments and even when you turn up to the

venue for the interview. When you're speaking to people, always be polite and remember,

have that at the forefront of your mind… ‘I am being assessed at all times.’ My

final Emirates cabin crew interview tip before we move on to the questions and answers: It's

not just what you say during the Emirates cabin crew interview, it is how you say it.

Make sure you give genuine, passionate responses to the interview questions. And this will

come across in how you say it, and your body language. And also, they will see it in your

eyes, OK, that probably sounds a little bit far-fetched, but they will see it in your

responses. We have to be genuine. And remember, the recruitment staff at Emirates have heard

it all before. They have heard all of the responses. So they are highly experienced

in being able to pick out those people who really mean what they are saying. Let me start

working through seven Emirates cabin crew interview questions and my suggested answers

to help you prepare. The first question is going to be: the TELL ME ABOUT YOURSELF? question.

So this is your opportunity to start off to build a little bit of confidence, to settle

down in the interview. But my advice is to use positive keywords and phrases in your

answer to this first Emirates cabin crew interview question. And I will give you some examples

of those in the second. Refer to your ability to provide exceptional service levels. Any

previous experience that you have that's applicable to the role. And above all, your knowledge

of the importance of safety. Here's my answer to this question. “I am someone who has

very high standards, takes great pride in my appearance and how I present myself, and

also my ability to work with others closely to achieve a team’s objectives. Over the

years, I believe I have gained plenty of applicable experience and transferable skills that will

benefit the team in my duties as Cabin Crew with the best airline in the world, Emirates.

I fully understand how important it is to provide consistently exceptional service,

to always follow the airline’s rules, procedures and strict safety standards, and to work hard

to be entirely representative of the strong Emirates brand that has been built up over

many years of hard work and dedication.” Second question of your Emirates cabin crew

interview. Why do you want to be cabin crew? Now, obviously, they will have heard all of

the usual answers before. “It's always been my dream.” You know… “I want to travel

the world.” But remember, being cabin crew with Emirates is about brilliant service,

great teamwork and also very high standards and safety. So make sure your answer is unique

to you and genuine. You have to really mean it. And remember, as I say, the Emirates recruitment

staff have heard literally hundreds of responses to this question before. So we want to give

them a good one, a genuine one that you really believe in. Here is my suggested answer to

the cabin crew interview question, why do you want to be cabin crew? “I have been

working for a long time now preparing myself for the position of Cabin Crew with Emirates.

This is the only airline I want to be Cabin Crew with, and it has been an ambition of

mine for many years. The main reason why I want to be Cabin Crew is simply because the

core skills and qualities needed to perform highly in this role, are a very close match

to my own natural abilities and skillset. I am someone who sets high standards, prefers

to work as part of a team with other like-minded people, and who really enjoys providing exceptional

service. I feel very comfortable serving other people and doing all I can to make their experience

the best it can be. I also much prefer to be someone who has both the responsibility

and accountability for tasks that other people don’t want to do. As Cabin Crew, there comes

a huge amount of responsibility, especially in respect of safety and quality service standards,

and I want to be part of the team who takes care of these important areas.” So, you

will notice that you are referring to the important aspects of being cabin crew, how

they are aligned to your own natural skill set. And more importantly, I've referred to

the word ‘team’ quite often during that response, because I am aware as cabin crew,

you are working as ‘part of a team’ and not just a team of cabin crew, but the whole

Emirates team. Everyone who works as part of the team to provide that great level of

service. Why Emirates? Why do you want to work for Emirates? So again, you have to provide

a genuine answer to this Emirates cabin crew interview question. Consider carefully what

the Emirates brand means to you. I know what it means to me and what it symbolizes, you

know, the BEST service in the world. But carry out some research yourself in respect of the

Emirates mission statement and what they are striving to achieve. You could go online and

search for ‘Emirates mission statement’ and find out a little bit about them and what

they stand for. Here's a strong answer to this question: Why do you want to work for

Emirates? “I want to be Cabin Crew with Emirates for three specific reasons. The first

reason is simply the Emirates brand. It stands for the pinnacle of service quality and, as

is usually the case with leading organizations in any industry from around the world, you

always put your customer’s needs first. I have very high standards myself, and I would

feel immensely proud to be a part of this much-admired team. The second reason is the

fact that you are always striving to improve in order to deliver complete customer satisfaction.

You clearly do this by only employing the best people who genuinely want to be part

of the Emirates brand, and also by looking to use innovative methods that ensure you

continually improve. Finally, it was a number of years ago that I first came across the

Emirates brand, whilst walking through an airport terminal. I noticed the absolute class

and professionalism that exuded from the Cabin Crew team, and I knew then Emirates was the

only airline that I wanted to work for.” I believe that's a strong answer. That's what

I would personally say, what the brand means to me and the main reasons why I would want

to work for Emirates as cabin crew. And there have been examples before of people who’ve