Name: 「抱歉讓您久等了」？客服人員的真心話揭曉！ (If Call Center Employees Were Honest)
Uploaded: 2020-02-01T21:01:20.000Z
Duration: 1 min 28 s

Yes, I know how long you've been holding, and I don't care.

是的，我知道您等多久了，但我不在乎。

to 不定詞

Why, yes, I'd love to spend the next 10 minutes of my life being told what a horrible person I am by a stranger.

當然，我非常樂意浪費人生接下來的 10 分鐘讓一位陌生人批評我是多糟糕的一個人。

未來簡單式

I'll definitely transfer you to my supervisor, who will give you the same information I just gave you.

我一定會幫您轉接給我的主管，他提供給您的資訊會跟我剛剛講的一模一樣。

As soon as you started yelling, I zoned out.

您一開始大吼大叫，我就放空了。

I'm not sorry I placed you on hold for 5 minutes.

讓您等了 5 分鐘我一點也不抱歉。

Oh, you're never going to use our company again?

噢，您再也不會使用我們公司的產品了？

Great, that means I'll never have to talk to you again.

太好了，這表示我再也不必和您說話了。

I'm going to tell you the issue is resolved so that I can go on break.

我會告訴您問題已經解決，這樣我就可以去休息了。

I'm telling you that I'm finishing up with another customer, but really I'm just catching up on office gossip.

我是告訴您我正在幫另一位客戶的問題收尾，但我其實只是在追辦公室的八卦。

I asked you to repeat that because I was too busy texting on my phone.

我請您重複一次的原因是，我忙著用手機傳訊息。

I'm going to hang up on you and pretend it was an accident.

我會掛您的電話，然後假裝那是意外。

I'm attempting to sound empathetic, because quality assurance is listening.

我努力讓自己聽起來有同情心，因為品質保證人員正在監聽。

The only perk of my job is not seeing your face.

我工作的唯一好處就是不用看到您的臉。

Please stop telling me this pointless story.

不要再跟我講這個沒有意義的故事了。

Just tell me your problem so we could both get on with our day.

就把問題告訴我吧，好讓我們都可以繼續做自己的事。

I'm saying this with confidence, but I have no idea if this information is true.

我說得很有自信，但我完全不知道這個資訊是否正確。

I fully intend to look you up on Facebook after this just to see how much of an (beep) hole you are.

我在這之後一定會在臉書上找您，看看您究竟是什麼程度的渾蛋。

您有這種感覺我並不感到抱歉。

噢，不，我了解。我只是不在乎。

This job has given me a fear of talking on the phone.

這份工作讓我有講電話恐懼症。

Listen, babe, call me hun one more time, and I'll burn this place down.

寶貝，聽著，再叫我一次甜心，我就把這個地方燒了！