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  • My name is Navi Chauhan.

  • I belong to hospitality industry.

  • Sir, my question is..

  • As in the hospitality industry, they need good leadership, and time management and confidence.

  • And I think I am good in all these things, but sometimes I lack in communication skills.

  • So, how can I improve my communication skills?

  • Great! Navi, Right? From hospitality industry? Thank you! Sit down, please.

  • I'm sure that a lot of other students will also having concerns about improving their communication skills.

  • 2 or 3 things!

  • See, hospitality is a service industry, so communication becomes very very important!

  • Because you can solve guest issues, you can have so many issues which can be solved just by good communication.

  • By proactive communication.

  • So, I'm sure, students from engineering, business management or regardless of whatever field you are from.

  • Or some of you might want to become politicians tomorrow.

  • And then this is a very important skill.

  • In fact, many studies have shown that other things being equal..

  • And all other things being equal..

  • An individual's communication skills and their leadership skills, which are co-related, can distinguish and can mark the journey of one's life achievements.

  • 1st myth that I want to clear is: \"Good communication does not mean knowing the English Language!\"

  • Many people have a misconception that if I've learnt English, I've also learnt to communicate!

  • Sorry!

  • English is a 'Language' and communication is a 'Skill'!

  • Two very different things.

  • Even after learning good English, your communication can be pathetic.

  • When required, you won't be able to speak up!

  • Right, and even if you know no language; god forbid, just imagine, one is born in Jungle itself. And he doesn't know any language, he only knows body language.

  • Right!

  • Let there be 2 people in jungle, person A's body language will be different form Person B's!

  • Yes or No?

  • You can try it right now!

  • If you have to ask for a pen from her, without using words. Go ahead!

  • Now, Navi can you do the same?

  • I want you to catch this. (Learning)

  • So of them are gonna be different! Right!

  • And this can be misinterpreted. One of them, if someone, really badly needs pen, he'll be like (aggressive)!

  • But is there a variation between the two or not, that's what I'm asking! (Learning: Poor communication can be misinterpreted)

  • Yes!

  • So, coming back to the same point.

  • Communication is an 'art' that can be learned, that can be developed!

  • English is a language, that can be learnt!

  • Now the problem is, a mistake which most people make..

  • They learn words from the dictionary, and they try to insert it wherever it is possible!

  • And especially when we try to impress others.

  • Then, search for immensely strange and critical words, and use them in your sayings for demotivating others! (Pun intended)

  • Other person will also be impressed that his communication, his English is very profound!

  • This is a misconception!

  • You first need to develop the art! Rather I suggest to learn the art of communication in your mother tongue.

  • Making an eye contact, body language, voice tonality, being proactive, these sort of thing.

  • To learn these, English is not required!

  • And side by side, if you want to improve your English..

  • Keep it generall!

  • Keep a small note book, in which you are putting down difficult words!

  • Train your brain on multiple fronts.

  • Increase your Reading! Are you reading at the moment?

  • Are you writing at the moment?

  • Do you write on a daily basis? Not in the class, not notes, do you write something?

  • So if you are not reading, if you are not writing, are you watching something?

  • Are you watching other good communicators, on YouTube, or somewhere else, Are you?

  • Yes?

  • Are you listening to audios?

  • So, brain has so many ways to receive information, use all of them!

  • Right!

  • Communication is an art, just like a muscle it can be developed.

  • I don't know who said this, but this is a famous quote which says..

  • Communication works for those, for those who work at it!

  • Communication works for those, those who work at it. If you will work at communication, you will get better!

  • If you will work at improving you art of converting your ideas, do hard-work, (you will succeed).

  • I am gonna introduce you to a law, which not only in communication but in every field this law is applicable.

  • It is called, 'The law of paying the price.'

  • What's it called?

  • The law of paying the price.

  • I don't know if it's coming from Jack Canfeild or Brian Tracy, one of those two gentlemen, 'the law of paying the price.'

  • Which simply stated means is: If you want something, You must pay the price.

  • Nothing is free.

  • If you want something in life, you wanna wear a nice branded suit, you wanna go to a nice holiday, you wanna buy a nice camera or whatever.

  • The things, whatever, the higher the quality, the higher the price you need to pay. Right!

  • But in life's improvement, I am not talking about the money.

  • Few people think they will achieve everything with money.

  • Not gonna happen!

  • I stayed in Mumbai for few day, there was gym where I saw a very interesting scene.

  • That in the evening, a big VIP person came to exercise.

  • He was himself a little overweight but there were two bodyguards along with him.

  • Very well built bodyguards, 6 feet 2 inch, with a pistol and everything, full drama.

  • One attendant held his towel, the other held his protein shake.

  • One another held the water bottle.

  • Okay, naturally, he would be some big-rich-influential personality's son.

  • But after doing all these thing, he had to do his own 'push-ups'.

  • (Giggles)

  • It doesn't matter how rich or influential your father is, you cannot 'pay' someone else to do 'push-ups' for you!

  • Right?

  • So, learn to do your own push-ups!

  • Which means, to develop the communication, efforts had to be put in.

  • Without efforts, there is no key, no guide, no shortcut, through which you can achieve it.

  • It's gonna take efforts.

  • It will take time.

  • It will take hard-work.

  • But, here's what you need, you need good role models.

  • Like whom do you wish to learn to communicate?

  • Listen to news reporters, journalists, people who are good politicians, people who are good at the art of communication.

  • Politician doesn't mean all that everyone would start their speech in the class with 'brothers and sisters'. (Pun intended)

  • (Giggles)

  • Or start with '(friends) Mitron'. (Pun intended)

  • Right! This is not what I mean.

  • Means you see how a person is influencing the crowd.

  • Learn that art!

  • That how any person is influencing crowd, and how I can use it.

  • This comes first, words come later!

  • In-fact, I don't know if it the Howard University study which says that, words are only 7% of the entire communication from 1 person to the another.

  • Body-language is huge, visual is huge, auditory is huge, your body posture, your tone of your sound, and so many things.

  • They're all combining together.

  • So, if you determine in your heart, that I need to improve in this art because this will be very beneficial in future.

  • Son, now see, when you go into the work environment, you will have 100 different ideas.

  • But if you cannot express them, what's the point?

  • Someone else will come, he knows to express well, his ideas will be heard, he will be appreciated, he will move ahead (in life).

  • And then you'll say (complain), 'his good luck was better!'

  • He is born lucky or something like that.

  • No, nonsense. He has developed a skill which you are slightly weak at and you can develop too.

  • So, you need to remove this mental block.

  • Nobody is born a good communicator.

  • You gonna work at it

  • And you can!

  • It's like a muscle, the more you use, the better it gets.

  • Raise your hand when you're feeling nervous.

  • You are in the big auditorium, some guest speaker has come in.

  • I have done this!

  • And at that time when, 'any question?'

  • And instant silence in the entire hall..

  • At that moment, you feel, I have it in my mind, should I ask or not, at that time..

  • Raise Your Hand!

  • The first time I raised my hand, my brain sat down!

  • So my hand went up, my brain went in shut down mode.

  • Okay, I forgot my question.

  • But still, be stubborn, raise your hand!

  • By the time you do it, 3 or 4 or 5 times, ( you will make it)

  • I think another gentle man, had a question.

  • When I am talking to people, who are in positions of authority, high status of authority, then I am able to communicate with my same leveled people.

  • But when I need to communicate with a senior person or the person of authority, then i face issues.

  • There is only one solution to overcome this issue.

  • Talk to more people who are in positions of authority.

  • The more you'll get comfortable, you are likely to realize that they don't bite! (Pun intended)

  • (Giggles)

  • They are also people!

  • And they also listen to the words, these are also normal human beings.

  • The more you do it, the more comfortable you'll get.

  • And that the only way, there is no shortcut around it.

  • The best way is to make yourself uncomfortable.

  • Put yourself into those situations, where you are feeling uncomfortable, and you will emerge victorious.

  • But if you'll remain in your comfort zone, I have to do whatever I was doing always, then what will I receive?

  • Yes?

  • Student: Nothing Simerjeet: Not nothing, we will at-least get something.

  • I will do only, whatever I have always been doing. What will I get?

  • I will get, the same, as I have been receiving!

  • One of the definition of insanity is, 'do the same that you are doing as always, and every evening pray to the lord to change your destiny!'

  • It does'nt happen this way!

  • Some poet has said it beautifully when..

  • 'Lord has not changed the circumstances of that person, who is not concerned to change his own circumstances!'

  • Today, if you determine on how to change your circumstances, in terms of improving your communication skills.

  • Come to me, after 6 months, with your efforts, Let's see where the results are.

  • But without efforts, nothing will be possible!

  • Thank you!

My name is Navi Chauhan.