Name: 【TED】弗朗西斯-弗雷：如何建立（和重建）信任（How to build (and rebuild) trust | Frances Frei）。 (【TED】Frances Frei: How to build (and rebuild) trust (How to build (and rebuild) trust | Frances Frei))
Uploaded: 2021-01-14T07:37:41.000Z
Duration: 15 min 6 s

I want to talk to you about how to build and rebuild trust,

譯者: Lilian Chiu 審譯者: Yanyan Hong

轉承詞

我想要和大家討論的是 如何建立和重新建立信任，

and that if we can learn to trust one another more,

we can have unprecedented human progress.

而且如果我們能夠 學會更相信別人，

我們就能達成 史無先例的人類進展。

What if your CEO is caught on video, disparaging an employee?

What if your employees experience a culture of bias, exclusion and worse?

如果你公司的執行長被逮到 蔑視員工，且有影片為證，怎麼辦？

如果你的員工遇到偏見、排擠， 或更糟的文化，怎麼辦？

and it feels an awful lot like a cover-up than seriously addressing it?

且感覺起來非常像是在掩飾， 不是要認真處理此問題，怎麼辦？

what if a technological fail leads to the loss of human life?

If I was giving this talk six months ago,

如果技術上的錯誤造成了 人命的損失，怎麼辦？

I would have been wearing an Uber T-shirt.

如果我做這場演講是在六個月前，

我會穿著 Uber（優步）的 T 恤來。

but I was super attracted to going to an organization

that was metaphorically and perhaps quite literally on fire.

但我超級想要去一間，可說是，

I had read everything that was written in the newspaper,

也許真的是，如火中燒的組織。

and that was precisely what drew me to the organization.

我把報紙的內容通通都讀過了，

This was an organization that had lost trust

正因為如此，我才被這間組織吸引。

But there's a word about me that I should share.

但我應該和大家分享 一個關於我的詞。

I believe that there is a better version of us around every corner,

我相信，在每一個轉角， 我們都能遇見最好的自己，

and individuals change at breathtaking speed.

I went to Uber with the hope of a turn around there

who might have narrower versions of their challenges.

But when I got to Uber, I made a really big mistake.

I publicly committed to wearing an Uber T-shirt every day

到 Uber 之後，我犯了一個大錯。

until every other employee was wearing an Uber T-shirt.

我公開承諾每天 都要穿 Uber T 恤，

直到所有其他員工都穿上 Uber T 恤為止。

很顯然，我沒想清楚就承諾了。

It was 250 days of wearing an Uber T-shirt.

and what I'd like to do is share with you

這距離是用寶寶步伐來衡量的，

但我只會說，我正在走這段路。

Now, trust, if we're going to rebuild it,

we have to understand its component parts.

如果我們要重新建立信任的話，

The component parts of trust are super well understood.

If you sense that I have real rigor in my logic,

如果你感覺到我的邏輯很嚴謹，

And if you believe that my empathy is directed towards you,

如果你相信我同理的對象就是你，

When all three of these things are working,

But if any one of these three gets shaky,

但如果三項當中有一項不穩固了，

如果三項當中有一項在動搖了，

I want each of us to be able to engender more trust tomorrow,

我想要我們每個人 明天都能獲得更多的信任，

And the way to do that is to understand where trust wobbles for ourselves

真的，就是明天， 要比今天得到更多信任。

and have a ready-made prescription to overcome it.

對我們自己來說，做法就是去了解 信任是在哪裡出現了動搖，

So that's what I would like to do together.

Would you give me some sense of whether or not you're here voluntarily?

所以，那就是我希望能一起做的。

各位是否能讓我知道一下， 你們是自願來這裡的嗎？

所以，最常見的動搖，是同理心。

is that people just don't believe that we're mostly in it for them,

and they believe that we're too self-distracted.

就是大家不願相信 有人會總為他們好，

We are all so busy with so many demands on our time,

it's easy to crowd out the time and space

我們都好忙碌， 好多事需要我們的時間，

For Dylan to be Dylan, that takes real time.

And for us, if we have too much to do, we may not have that time.

要讓狄倫是狄倫， 是需要真的花時間的。

對我們來說，若有太多事要做， 我們可能就沒有那樣的時間。

但那就讓我們陷入了惡性循環，

Without the benefit of the doubt of trust, it makes everything harder,

and then we have less and less time for empathy, and so it goes.

若沒有信任感來相信對方 無法證明的清白，一切會更困難，

接著我們能給予同理心的時間 就更少了，以此類推。

you are likely to offer your distraction.

to when, where and to whom you are likely to withhold your empathy.

在哪裡、從何時，以及誰 讓你想擱置同理心。

we can come up with a trigger that gets us to look up,

你能夠想出一種機制， 讓我們能抬頭起來看，

deeply immerse ourselves in their perspectives,

then we have a chance of having a sturdy leg of empathy.

讓我們自己深深沉浸到 他們的觀點當中，

那麼我們就有機會 能展現穩健的同理心。

【TED】弗朗西斯-弗雷：如何建立（和重建）信任（How to build (and rebuild) trust | Frances Frei）。 (【TED】Frances Frei: How to build (and rebuild) trust (How to build (and rebuild) trust | Frances Frei))

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【TED】弗朗西斯-弗雷：如何建立（和重建）信任（How to build (and rebuild) trust | Frances Frei）。 (【TED】Frances Frei: How to build (and rebuild) trust (How to build (and rebuild) trust | Frances Frei))

literally

authentic

privilege

awesome