UNITED AIRLINES HAS CHANGED A POLICY SAYING THE CREW CANNOT

DISPLACE SEATED PASSENGERS.

THEY WILL NO LONGER ALLOW CREWMEMBERS

TO DISPLACE PASSENGERS ALREADY ON BOARD AN AIRPLANE.

THIS IS

DUE TO AN INCIDENT THAT HAPPENED

LAST WEEK WITH THE DR.

DAVID DAO.

A COUPLE ASSERTS THAT THEY

WERE KICKED OFF A UNITED FLIGHT

ON THEIR WAY TO THEIR WEDDING.

THEY WERE THE LAST PEOPLE TO GET

ONTO A FLIGHT GOING FROM HOUSTON TO COSTA RICA.

WHAT THEY WERE

TRYING TO DO WAS MOVE FROM THEIR

SEAT TO ECONOMY PLUS.

THEY WERE ASKED TO BE REMOVED FROM THE

FLIGHT BY A US AIR MARSHALL.

JUST ANOTHER THING TO ADD TO

WHAT IS GOING ON WITH UNITED

RIGHT NOW. IS THERE ANYTHING THEY CAN DO TO TURN THIS AROUND?

STORIES ARE JUST COMING OUT OF EVERYWHERE AT THIS POINT.

>> RIGHT NOW I THINK THERE IS A LOT OF PEOPLE ON PLANES WHO SAY

PEOPLE ARE BECOMING MONSTERS BECAUSE THEY WANT MILLIONS IN

SETTLEMENTS.

THERE IS AN ORIGINAL PROBLEM.

IT SEEMS LIKE

THAT STORY WAS A PERFECT STORM OF A LOT OF PEOPLE MAKING A LOT

OF MISTAKES.

IT WAS MOSTLY UNITED, AND THEN THE POLICE

DEPARTMENT.

THAT GENERAL DYNAMIC FEELS UNJUST.

THAT WAS A PERFECT

STORM AND AT THIS POINT I FEEL LIKE A LOT OF PEOPLE ARE TRYING

TO PILE ONTO THAT INSTEAD OF

FOCUS ON WHAT THE INJUSTICE REALLY WAS WHICH WAS

OVERBOOKING.

>>I THINK PEOPLE WORKING IN AIRPORTS HAVE RUN AMOK AND THIS

IS FINALLY PEOPLE PUSHING BACK.

BUT I THINK BRETT IS RIGHT.

NOW

THERE IS A MELEE.

NOW IF YOU DON'T GET THE PEANUTS ON UNITED

THEY WILL SAY UNITED DID IT

AGAIN.

THAT IS KIND OF WHERE WE ARE HEADED NOW.

I'M GLAD THERE

IS A LITTLE BIT OF PUSHBACK BECAUSE THERE WAS THIS ATTITUDE

OF IF YOU EVEN LOOK AT SOMEONE IN AN AIRPORT THE WRONG WAY YOU

GET THROWN OUT.

I THINK THOSE DAYS MIGHT BE COMING TO AN END WHICH IS NOT

A BAD THING?

>> AT LEAST FOR THE FORESEEABLE FUTURE.

KNOWING AIRLINES, THEY

HAVE ALWAYS BEEN KIND OF SHITTY.

>> AND THEY CONTROL A LOT OF STUFF.

THE SOLUTION WOULD'VE

BEEN FOR THEM TO HAVE HIRED MORE FLIGHT ATTENDANTS SO THEY HAVE

PEOPLE ON THE GROUND IN

LOUISVILLE.

OR THEY HAD TO BE NOTIFIED EARLIER.

THEY HAD

ENOUGH AUTOMATION TO ASSUME HOW MAY PEOPLE WERE GOING TO MISS

THEIR FLIGHTS.

A LOT OF TIME THERE CREW SCHEDULING SERVICE IS

NOT AUTOMATED ENOUGH FOR THEM TO

KNOW AHEAD OF TIME AND SIGNAL AHEAD OF TIME TO GET CREWS TO

WHERE THEY NEED TO BE.

YOU ARE STILL GOING TO GET BUMPED, AND

IT SUCKS, BUT AT LEAST THEY WILL

NOT HAVE TO COME DOWN AND PULL SOMEONE OUT OF THEIR SEAT AS

MUCH AS THEY USED TO.