In this lesson, we will see words and phrases that you can use when you are at a bank.

在這次的課程中，我們要來看看在銀行會碰到的單字和片語。

Hello. I have an account here and I need some help.

你好，我在這兒有帳戶，想請你們幫個忙。

Sure Sir. What can I do for you?

好的先生。我可以為您做什麼？

I want my statement but I don’t have my card with me.

我想要我的帳戶明細，但是我卡片忘了帶。

I see. I need to verify some personal information first then. May I have you ID, please?

好的。那我必須先跟您核對一下身分。請問您有帶身分證嗎？

Sure. Here it is.

當然，來在這。

One minute. Let me get your info on my screen. Alright, please confirm your account number, Mr. Jackson.

稍等一下。讓我先調出您的資料。好了，傑克森先生，麻煩您與我確認一下戶頭帳號。

It’s 4322 1567 54

號碼是4322 1567 54。

Ok, that will do. I’ll have your statement printed out in a minute.Are you aware of the extra fee for that printing, Sir?

好，這樣就可以了。 我現在就幫你把明細列印出來。那先生，我們可能要跟您收取手續費唷？

Yes, I know banks charge us for every single thing.

好，我知道銀行什麼事都要收費。

That would be $0.50, Sir. Do you confirm your request?

先生，一共是50分。您確定要列印明細嗎？

I have no opinion, I need that statement now so yes, I confirm.

我沒意見，我現在需要一份明細，所以確定要印。

Alright,Sir. Here you go. Anything else I can help you with?

好的先生。您的明細在這。您還需要些什麼嗎？

Nah! That will be all. Thanks.

不用了！這樣就好，謝謝。

How can I help you?

請問需要辦什麼手續呢？

I need to open an account.

我要開戶。

Sure. You want a savings account or a checking account?

沒問題，您想要辦存款卡還是提款卡呢？

I want a checking account and I heard your Basic Banking package would be the best one for me.

我要辦提款卡，然後我聽說你們的基本方案對我來說最合適。

The Basic Banking is perfect for the ones who write only a few checks or keep a small checking balance.

基本方案是給較少開支票或是支票帳戶餘額較低的客戶。

That is me! So how do I apply?

就是我啊！所以要如何申請呢？

Sir, first you need to fill out this form. If you do it now I can submit it as soon as today.

首先要麻煩先生您填一下表格。如果您現在填好，我今天就可以盡快幫你送件。

I’m afraid I don’t have the time to do so now.. Can we do this tomorrow?

我今天恐怕沒有時間。可以明天在辦嗎？

Absolutely. Just ask for me at the front desk. My name’s Denice.

當然可以。明天再來櫃台找我就可以了。我是 Denice。

I’ll do that, thanks.

好我會的，謝謝。

Hello Denice. How are you doing?

嗨 Denice。你好嗎？

I’m doing good. How can I help you today?

很好啊。今天需要辦些什麼呢？

Well, I would like to close my checking account.

其實我是要來關戶頭的。

Oh.. but if you don’t mind me asking, what happened, Sir? You've been such a good client.

喔...如果你不介意我問的話，發生什麼事了啊？你實在是一位很棒的客戶。

Yes, you’re right. But this bank has been the worst. I’d like to use the services of another bank.

是沒錯。但是這個銀行是我遇過最糟的。我想要換一家銀行。

And I don’t mean to be rude but I've made up my mind so please just tell me what I need to do.

我並不是故意要講找你們麻煩，只是我已經決定要換一家銀行了，所以請告訴我該怎麼做吧。

Sure Sir. You will need to fill out an account closure form.

好的先生。你必須填這張關閉帳戶的表格。

Okay.Please just give me the form.

好，請給我表格。

I have an account here and I need some help.

我在這兒有帳戶，想請你們幫個忙。

You will need to fill out an account closure form

你必須填這張關閉帳戶的表格。

I want my statement but I don’t have my card with me.

我想要我的帳戶明細，但是我卡片忘了帶。

You want a savings account or a checking account?

您想要辦存款卡還是提款卡呢？

I need to verify some personal information first then. May I have you ID, please?

那我必須先跟您核對一下身分。請問您有帶身分證嗎？