We meet a lot of new people and effective communication is a good way to make a positive first impression.

This lesson will show you conversations that revolve around first day of work scenarios.

We’re sure you will be able to relate to them.

Do listen to them all, and make sure you check out the vocabulary section at the end.

Feel free to practice the lines by pausing the lesson and repeating the dialog anywhere you want!

Let’s get started now!!

Good morning, Mr. Parker.

Good morning, Ms. Green. How are you today?

I am doing great. What about you?

I’m fine, thank you. Welcome to your first day in our company. Joanna will introduce you to the team.

Thank you very much Mr. Parker.

Glad to have you on our team Ms. Green.

Good morning, are you our new manager? Well my name is Jude Black.

Hello Jude. No, I am the new payroll clerk. My name is James Smith.

It’s nice to meet you James.

Thank you Jude. It’s a pleasure to meet you too.

Do you want me to show you around the place?

Could you? That’d be very nice.

Absolutely. I’ll be glad to show you around.

Could you show me the accounting department?

Sure. Are you new here?

Yeah. I’ve just joined as the payroll clerk. I need to meet the CFO.

Well it’s good that I ran into you here. I am the CFO.

Really? Nice to meet you Sir.

Drop the Sir. I am Henry. Henry Parker.

Nice to meet you Mr. Parker. I am James Smith.

Welcome to our company James.

Hi Chris. I am Kelly. I’ll be assisting you with your training assignment.

Good to meet you Kelly. So where should we start?

Well, you’ve gotta learn about our practices. We have rules for everything in this company, you know.

Oh. That’s interesting.

Don’t worry, I am just talking about the rules for handling customers.

We like to make sure that our customers are happy in here.

I know what you mean Kelly. I’ve been in customer support myself in my last job.

Great! Then you should have no problems.

The word ‘scenarios’ means situations. It means a sequence of happenings or events.

When you explore a scenario, you discuss a situation that is possible.

To show someone around is to take him around a place and show him the important and relevant things.

When you show someone around in a company, you may take him to different departments and introduce him to people.

The Payroll is the record of the salaries and wages of the staff of a company.

The word practices in this situation refers to the rules of the organisation,

and the things people are supposed to do in response to certain incidents or situations.

The customer support department helps customers find solutions to their problems.

They manage customer complaints in order to reduce customer dissatisfaction.

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