Name: 義大利披薩店「公審臺灣遊客」！到底是誰的錯？ (Taiwanese tourists verbally abused in Italy, Pizzeria del Pazzo. Who is at fault? 義大利披薩店「公審台灣遊客」)
Uploaded: 2025-11-16T12:39:26.000Z
Duration: 9 min 54 s

to 不定詞

I want to share my thought on the incident at Bizaria de Bazo.

我想分享一下我對 Bizaria de Bazo 事件的看法。

過去簡單式

Something that as a Taiwanese person of course I saw the share all over social media.

這件事身為臺灣人，當然在社群媒體上到處都看得到。

Okay, let me give you some quick rundown and the context of what's going on here.

好的，讓我快速跟大家說一下這裡發生的事情和背景。

A group of 16 tourists from Taiwan visited the restaurant Pizzeria de Baso in Monte Gatini Dermot.

有一群 16 位臺灣來的遊客，去了 Monte Gatini Dermot 的 Pizzeria de Baso 這間餐廳。

They ordered only five pizzas for 16 people and the Prezziso Bazzini, the owner filmed the group and posted a video on social media in which he mocked the tourists asking where are you from?

他們 16 個人只點了五份披薩，而 Prezziso Bazzini，也就是老闆，他拍了這群遊客的影片，發到社群媒體上，還嘲笑他們說「你們從哪裡來的？」

And then according to Cordet Florentino, which is a local newspaper in Florence, he said a bunch of rude wor.

然後根據當地佛羅倫斯的報紙 Cordet Florentino 的報導，他說了一堆很無禮的話。

I cannot speak on the Internet for obvious reason.

基於明顯原因，我無法在網路上發言。

Side note, I cannot find the original video that he actually used that word.

題外話，我找不到他實際說出那個詞的原影片。

So it has probably been taken down for obvious reason.

所以那支影片應該也因為明顯原因被下架了。

After that the video went viral and also pick up on Taiwanese news, which Taiwanese are not happy because usually Taiwanese are very united when they think one of us is being bullied by people from other countries.

之後這支影片爆紅，也被臺灣新聞報導，臺灣人很不高興，因為通常臺灣人對於有人被其他國家的人欺負時，都會非常團結。

So Pazini removed it and posted a second video apologizing.

所以 Pazini 把影片刪了，並發布了第二支道歉影片。

But neither Italian nor Taiwanese bolded.

但義大利人和臺灣人都不敢 bold。

我們先從這間披薩店的老闆開始。

Okay, so first the owner choose to single out a group of tourists based on their nationality or ethnicity.

好的，所以一開始這位老闆選擇基於國籍或種族來挑選一群遊客。

So which is totally irrelevant regarding to handling the situation.

所以這跟處理情況完全沒有關係。

So there's no point doing and it's kind of inappropriate in that situation to do that.

所以這樣做沒什麼意義，而且在這種情況下這樣做有點不恰當。

He also recorded them without apparent consent and public mocked them on social media including to report they also used racial language and targeting the fact that they were only ordering five pizza for 16 people.

他還在未經明確同意的情況下錄影，並在社群媒體上公開嘲笑他們，包括報導他們使用了種族歧視的語言，並且針對他們 16 個人只點了五個披薩這件事。

The later we can argue might be a reasonable complaint if he handled it properly and maturely which we will discuss later.

後者，如果他處理得當且成熟，我們之後會討論，這可能是一個合理的抱怨。

This is clearly disrespectful and discriminatory behavior.

這明顯是種不尊重且歧視的行為。

Especially in a hospitality context where service should be professional.

尤其是在服務業的環境中，服務應該是專業的。

If the owner have concern about what the group order, the appropriate response would have been to communicate directly and respectfully.

如果店家對這群客人的點餐有疑慮，最恰當的回應應該是直接且尊重地溝通。

That does not excuse immature and unprofessional marking behavior.

這不能當作是幼稚且不專業的行為藉口。

Now let's talk about the behavior of the tourist.

現在我們來談談這位遊客的行為。

Based on the information available, the tourist doesn't appear to have done anything seriously wrong aside from possibly ordering.

根據現有的資訊，這位遊客除了點餐之外，似乎沒有做什麼嚴重錯誤的事。

One thing we can probably say is that they probably ordering less than the restaurant expect and the custom expect.

有一點我們可以說的是，他們點的餐點可能比餐廳和一般顧客預期的還要少。

So if they really order only five pizza and three beer for a group of 16.

所以如果他們 16 個人真的只點了五個披薩和三杯啤酒。

There may have been a misunderstanding about the table size expectation for any minimum order policy.

可能會有關於桌子大小的預期，以及是否有最低消費政策的誤解。

To be fair, I can understand why the restaurant owner might feel frustrated seeing such a large group orders so little.

說實話，我能理解為什麼餐廳老闆看到這麼大一群客人點這麼少，可能會感到沮喪。

But even so, it in no way justify the owner's immature reaction or the way he choose to handle the situation.

但即使如此，這也絕不能合理化老闆不成熟的反應，或是他處理事情的方式。

And another thing is that there are actually some Taiwanese influencer pointing out the cultural difference here.

另外，其實有些臺灣的網紅也指出了這裡的文化差異。

For example, for example, there is an influencer called Amy Zhe Yuxijian.

舉例來說，有一位叫做 Amy Zhe Yuxijian 的網紅。

She is an influencer talking about some international like observation.

她是一位關注國際事務的網紅。

So he should do point out that even In Taiwan, like 16 people order five pizza, three beer.

所以她指出，即使在臺灣，像是 16 個人點五個披薩、三杯啤酒。

And so she's kind of defending the Italian restaurant owner that his behavior might be having some reason.

所以她有點在為這位義大利餐廳老闆辯護，說他的行為或許有其原因。

But she's kind of, in my opinion, she's kind of defending her, the restaurant owner too much.

但她有點，在我看來，她有點太過度地為老闆辯護了。

He's like kind of totally standing on his side, which is.

她好像完全站在他那邊，這點。

I don't think it's fair because it does not excuse his behavior.

我覺得這不太公平，因為這不能當作他行為的藉口。

It's not like you cannot communicate it in a more professional way.

又不是說你不能用更專業的方式溝通。

And since the tour guide is there, it's already communicated.

而且既然導遊在場，就已經傳達了。

It's obviously the manfold still on the restaurant side.

Another interesting thing that she point out is that when you go to Italy, there seems to be a culture of like straightforwardness.

她指出的另一件有趣的事是，你去義大利時，似乎有一種直接的文化。

Their happiness or unhappiness is written all over their face.

他們的開心或不開心都寫在臉上。

When they like something, they love it to the core.

他們喜歡某樣東西時，就是打從心底喜歡。

When they are unhappy, they swear seriously, don't go to someone's website to give it one star rating.

他們不高興時，就會很認真地罵人，而不是去某個網站給它一顆星。

I feel like it's our face that being washed away.

我覺得是我們的臉面被丟光了。

I think it is a translation what is being washed away.

I think this like what she is talking about is that Taiwanese might embarrassing ourselves by like criticizing that restaurant.

我覺得她說的這種情況，就像是臺灣人可能會因為批評那家餐廳而讓自己難堪。

Which I do not agree because I'm sure the restaurant is mostly at fault here.

我不贊同這一點，因為我確定這家餐廳大部分都是他們的錯。

But she do point out one interesting thing is that Italian seems to be very straightforward about their emotion.

但她確實指出了很有趣的一點，就是義大利人似乎在表達情緒上非常直接。

And another thing that you go to Italy and when you try to communicate with Italian, one thing that you will notice is that they don't actually speak perfect English.

還有，你去義大利的時候，跟義大利人溝通，你會發現他們英文其實說得不是那麼完美。

So when you communicate with them, most of the time you use English, they use Google Translator.

所以你跟他們溝通的時候，大部分時間你用英文，他們就用 Google Translator。

And the communication between back and forth might look a little bit rude.

這樣來來回回的溝通，可能會讓人覺得有點沒禮貌。

Actually, I just go back from The A and B and B.

I communicate with disagreement about how much bad I wish we have.

我溝通上有些不同意見，關於我希望我們能有多少的不好。

And in the beginning I do think he is very rude by just reading his text.

一開始我真的覺得他有點無禮，只是看他的文字。

But then I realize he is posting back of what I write in Italian.

但後來我才發現，他是在回覆我寫的義大利文。

Then I realized, ah, he's using Google Translate.

然後我才意識到，啊，他是在用 Google Translate。

So a lot of them might be just translation issue because English is not Italian's first language and they do not speak perfect English.

所以很多人可能只是翻譯上的問題，因為英文不是義大利人的母語，他們英文說得也不是那麼完美。

Sometimes the communication might sound a little bit rude due to the translation.

有時候溝通聽起來可能有點無禮，這都是翻譯的關係。

That is one culture nuance we can, we can understand here.

這是一個我們可以理解的文化差異。

And also culturally speaking, they seem to be more straightforward.

而且從文化層面來說，他們似乎比較直率。

I'm not quite sure it's totally true, but

我不太確定這是不是完全正確，但是

from what I see, how I interact with them, they seem to be quite straightforward.

從我觀察到的，我跟他們互動的方式來看，他們好像都挺直率的。

But in this case it is out of light of straightforwardness.

但這次的情況，就不是直率的問題了。

It's not just straightforward, it's outright rude.

這不只是直率，而是赤裸裸的無禮。

So I wouldn't excuse the pizzeria owner for being just straightforward.

所以我不打算為披薩店老闆的直率找藉口。

Obviously the degree of unprofessional immaturity inexcusable.

顯然，這種不成熟的專業度是無法原諒的。

You cannot use straightforwardness to excuse that.

There is actually a Reddit post talking about this exact situation and I think one comment summarizes it perfectly.

其實在 Reddit 上有篇貼文在討論這個情況，我覺得其中一個留言總結得太好了。

Aside from the restaurant owner's unacceptable manner and rudeness, there is actually a beautiful cultural clash going on between two diametrical opposed dynamic.

撇開餐廳老闆那種無法接受的態度和無禮之外，其實這裡正發生著兩種截然不同的動態之間美麗的文化衝突。

In Italy, it's normal normal to order one dish per person, each for themselves with their own taste.

在義大利，一個人點一道菜，各自依照自己的口味來吃，這是很正常的。

In China, it's normal to order dishes to be served.

在中國，點菜大家一起分享，這是很正常的。

字幕列表影片播放

義大利披薩店「公審臺灣遊客」！到底是誰的錯？ (Taiwanese tourists verbally abused in Italy, Pizzeria del Pazzo. Who is at fault? 義大利披薩店「公審台灣遊客」)

assume

obvious

context

situation