That's the idea behind self-checkout lanes.

這就是自助結帳背後的理念。

A way to skip the pleasantries and skate out of the store quickly.

一種跳過寒暄，迅速離開商店的方法。

Super fast, easy, convenient.

超級快速、簡單、方便。

But more and more stores are now hitting cancel on those self-checkout machines.

但現在越來越多的商店開始取消自助結帳機。

Item cancelled.

商品已取消。

Dollar General says it has pulled self-checkout from about 12,000 stores.

Dollar General 表示，它已經從大約 12,000 家商店撤消了自助結帳櫃檯。

And Five Below, hoping to eliminate self-checkout options in its highest-risk locations.

而 Five Below 希望在風險最高的地方取消自助結帳服務。

Both companies saying theft is the main reason, as 15% of users confessed to purposely stealing at the self-checkout lane.

兩家公司都表示，偷竊是主要原因，因為 15%的用戶承認在自助結帳時故意偷竊。

Entering in a cheaper type of produce when they're scanning their groceries or just pretending to scan something and just bagging it anyway.

在掃描食品雜貨時輸入一種更便宜的農產品，或者假裝掃描，然後直接裝袋。

It's one area where retailers are noticing that too much stuff.

這也是零售商注意到東西太多的一個領域。

Then there's the user experience.

然後是用戶體驗。

For shoppers, self-checkout is supposed to offer the convenience of just scanning and then going.

對於購物者來說，自助結帳應該是一種只需掃描一下就可以走人的便利方式。

But sometimes it ends up being more trouble than it's worth.

但有時，這樣做的結果是麻煩多於價值。

Please wait for assistance.

請等待援助。

Definitely where I have to like wait for someone to come in and fix it and it's just a waste of time.

肯定要等人來修，浪費時間。

The solution?

解決辦法是什麼？

Bringing sales associates back.

讓銷售人員回歸。

It's more profitable for the retailer to pay employees to manage checkout than it is to support the machines where they're probably getting less than accurate checkouts from consumers.

對零售商來說，支付員工管理結帳的費用比使用機器更有利可圖，因為使用機器，消費者結帳的準確性可能會大打折扣。

Self-checkout isn't going away though.

不過，自助結帳並不會消失。

It's on the rise at grocery stores, making up 44% of transactions last year.

它在雜貨店的交易量呈上升趨勢，去年佔交易量的 44%。

If your store decided to take out all the self-checkout lanes and put in like regular lanes. How do you feel about it? - I'd be really disappointed.

如果你的商店決定取消所有的自助結帳，改用普通結帳，你會有何感受？- 我會非常失望的。

A battle of humans versus machines playing out in the checkout line.

收銀臺上上演了一場人類與機器的較量。

Brian Chung, NBC News, New York.

Brian Chung，NBC 新聞，紐約。