Yeah, I already mentioned having an overview, so really managing people, managing everything, you need to be able to multitask, so you have to deal with lots of things at a time, so how many people are coming, how many are leaving, what's the staff doing, so the people that you have to give the tasks to, are the tasks okay, how do they interact with each other, is everything working, are the people staying, do they have a room, is the room free, is the room cleaned, what food do we offer the next weeks, what do we have to buy for that, the social activities maybe that the hotel offers, so there's a lot, there are lots of things that you have to keep in mind at a time, I think that's really the most difficult thing and that's really the skill that you need when you're a manager.
是的,我已經提到過要有全局觀,所以真正管理員工、管理一切,你需要能夠同時處理多項任務,所以你必須同時處理很多事情,有多少人來了,有多少人要走,員工在做什麼,所以你必須給員工佈置任務,任務是否完成得好,他們之間如何互動,一切是否正常、人們是否入住,他們是否有房間,房間是否空閒,房間是否打掃乾淨,接下來幾周我們提供哪些食物,我們需要為此購買哪些食物,酒店可能提供哪些社交活動,所以有很多很多事情你必須時刻牢記在心,我認為這才是最困難的事情,也是你作為管理者所需要的技能。