and gotten an email immediately

並立即收到了一封郵件

confirming they've received your request?

確認他們已經收到你的請求？

That is usually an autoresponder.

這通常是一個自動回覆。

Autoresponders are great for notifying customers

自動回覆器是通知客戶的好幫手

that you've received their service request,

你已經收到他們的服務請求。

and they're great for setting expectations

而且它們對設定期望很有幫助

about how quickly you'll be able to respond.

關於你能多快做出反應。

To create an autoresponse rule for cases,

要為案例創建一個自動回覆規則。

we just need to go through a few steps.

我們只需要通過幾個步驟。

First, I'm going to navigate to Setup in the upper right.

首先，我將導航到右上方的設置。

Then I'm going to go down to Build and Customize.

然後，我要去建立和定製。

I'm going to find Cases,

我要去找Case。

and

和

Case Auto-Response Rules right here.

案件自動回覆規則就在這裡。

Now, to create a new rule,

現在，要創建一個新的規則。

I just have to select New,

我只需選擇新的。

and I need a rule name.

而我需要一個規則名稱。

You'll also see there's an Active window here,

你還會看到這裡有一個活動窗口。

I'm not going to select that yet until I create the rule.

在我創建規則之前，我還不打算選擇這個。

So, let's say for example,

是以，我們舉例說。

I'd like to create an auto response rule

我想創建一個自動響應規則

so that when someone emails our service department,

這樣，當有人給我們的服務部門發電子郵件時。

they get an automatic response

他們得到了自動的迴應

confirming that we received their request.

確認我們收到了他們的請求。

So I'm going to call it Email Confirmation Rule,

所以我打算把它稱為電子郵件確認規則。

hit save.

打救。

And then I need to create the rules

然後我需要創建規則

around this specific title.

圍繞這個具體的標題。

So, I'm going to select New under this,

是以，我將在這下面選擇 "新"。

and for Sort Order, I'm going to select 1

而對於排序順序，我將選擇1

because it's the first thing that I want to happen.

因為這是我希望發生的第一件事。

And then I'm going to select anything from this scenario,

然後我將從這個方案中選擇任何東西。

so you can create criteria based on any of these items.

所以你可以根據這些項目中的任何一項來創建標準。

But I'm going to select the Case Origin equals email,

但我要選擇案例原點等同於電子郵件。

because we want to respond to people

因為我們想對人們作出迴應

who've sent in an email request.

誰已經發送了一個電子郵件請求。

And right here,

而就在這裡。

you need to include the name and email address

你需要包括姓名和電子郵件地址

where this email is going to come from.

這封電子郵件將來自哪裡。

It's going to be sent out directly from Service Cloud,

它將直接從服務雲發送出去。

but you still need to indicate

但你仍然需要表明

what email address you want used.

你希望使用什麼電子郵件地址。

So, I'm going to say Support.

所以，我想說支持。

And then the email address needs to be an email

然後，電子郵件地址需要是一個電子郵件

that is already part of the Service Cloud system.

這已經是服務雲系統的一部分。

It can not be an email that's never been used,

它不能是一個從未使用過的電子郵件。

it needs to be associated with your Service Cloud account.

它需要與你的服務雲賬戶相關聯。

And then you're going to select an email template to use,

然後你要選擇一個電子郵件模板來使用。

so you can use this magnifying glass here

所以你可以在這裡使用這個放大鏡

and look at all of the emails

並看看所有的電子郵件

that you already have created in Email Templates.

你已經在電子郵件模板中創建了一個新的電子郵件模板。

If you have not yet created one that's appropriate for this,

如果你還沒有創建一個適合於此的。

then you can create a new one,

那麼你可以創建一個新的。

and come back and select it here.

並回來在這裡選擇它。

I'm going to select this one,

我將選擇這個人。

and I'm going to hit Save.

我將點擊保存。

Now remember, this is not active yet.

現在請記住，這還不是主動的。

So to activate this rule, I need to hit Edit,

所以要激活這個規則，我需要點擊編輯。

and Active.

和活躍。

And click the Save button.

並點擊保存按鈕。

This email confirmation rule is now active.

這個電子郵件確認規則現在已經激活。

And that is an overview

而這是一個概述

of creating auto response rules in cases.

的情況下創建自動響應規則。

You can create multiple autoresponders

你可以創建多個自動回覆器

for different scenarios pretty easily in Service Cloud.

在服務雲中很容易為不同的場景提供服務。

(upbeat music)

(歡快的音樂)