- Albert Mehrabian professor at UCLA,

- 加州大學洛杉磯分校的阿爾伯特-梅拉比安教授。

an expert in verbal and nonverbal communication

言語和非言語溝通方面的專家

showed how three types of information

顯示了三種類型的資訊如何

reach the brain of your audience

到達你的聽眾的大腦

and contribute to their comprehension,

並對他們的理解力做出貢獻。

memorization, and appreciation of a message.

記憶，並欣賞一個資訊。

Although the source of intense debate

雖然是激烈爭論的根源

amongst scholars and misinterpretation,

學者之間的爭論和誤解。

Mehrabian's findings provide an interesting lens

Mehrabian的發現提供了一個有趣的視角

to look at how your communication will impact your audience.

來看你的溝通將如何影響你的閱聽人。

He showed that when you address an audience,

他表明，當你向觀眾講話時。

only 7% of your impact comes from your words,

你的影響力只有7%來自於你的語言。

the lyrics of your message.

你的資訊的歌詞。

38% comes from your tone of voice,

38%來自於你的語音語調。

the music of your message.

你的資訊的音樂。

And 55% of your message comes from your body language,

而你的資訊有55%來自於你的身體語言。

what the audience sees.

觀眾看到的是什麼。

These findings make sense

這些發現是有意義的

when we understand that our primal brain

當我們明白我們的原始大腦

is also called the preverbal brain,

也被稱為前言語腦。

and that the optic nerve provides a bandwidth to the brain

並認為視神經為大腦提供了一個帶寬

50 times greater than the ear.

比耳朵大50倍。

All together, when the presenter effectively uses the words,

所有的人都在一起，當主講人有效地使用這些詞。

voice, and body language,

語音和身體語言。

effectively they are recognize as charismatic,

有效地，他們被認為是有魅力的。

people said they have great energy or ch'i.

人們說他們有很好的能量或ch'i。

So, before we become more specific

是以，在我們變得更加具體之前

about the virtual meeting world,

關於虛擬會議世界。

let's review the seven S's of buddy language

讓我們回顧一下夥伴語言的七個 "S"。

and their impact on your audience.

以及它們對你的閱聽人的影響。

First, the way you dress,

首先，你的穿著方式。

and the rule here is similarity, why?

而這裡的規則是相似性，為什麼？

Because commerce started between people of the same tribes,

因為商業開始於同一部落的人之間。

and within a tribe members wore the same garments.

而在一個部落中，成員們都穿著同樣的服裝。

So your job is to anticipate the way they will dress

所以你的工作是預測他們的穿著方式

and to consider dressing similarly.

並考慮進行類似的打扮。

Next, sight, in the Western world,

接下來是視覺，在西方世界。

you should establish direct eye to eye communication

你應該建立直接的眼神交流

with one person for solely four seconds.

一個人的時間只有四秒。

And you should interrupt that eye communication

而你應該打斷這種眼神交流

only at the end of a sentence,

只有在句子的末尾。

or at the end of the expression of a particular idea.

或在表達一個特定想法的最後。

If you're presenting in front of a group,

如果你要在一個小組面前做報告。

you should share your eye communication

你應該分享你的眼神交流

with multiple people,

與多人合作。

not just the key decision-maker or highest-ranking person.

而不僅僅是關鍵決策者或最高級別的人。

And remember, on a virtual platform,

而且請記住，在一個虛擬平臺上。

it means you need to look at your camera, not their faces.

這意味著你需要看你的相機，而不是看他們的臉。

The third element of your body language

你身體語言的第三個要素

will come from your facial expressions,

將來自於你的面部表情。

and here the rule is smile.

而這裡的規則是微笑。

Because of specific neurons called mirror neurons,

因為特定的神經元稱為鏡像神經元。

facial expressions are contagious.

面部表情是會傳染的。

If the 42 muscles on your face express sadness,

如果你臉上的42塊肌肉表達出悲傷的情緒。

your audience will start to experience

你的觀眾將開始體驗

and display the same signs of sadness.

並表現出同樣的悲傷跡象。

So the best way to express

是以，最好的表達方式是

a strong charismatic character is to smile.

一個強大的人格魅力是微笑。

But careful here,

但在這裡要小心。

the primal brain is an expert at detecting a fake smile.

原始的大腦是檢測假笑的專家。

In fact, scientists have a name for real smile,

事實上，科學家對真正的微笑有一個名稱。

they call them Duchenne smiles.

他們稱之為 "杜氏微笑"。

During your Duchenne smile,

在你的杜氏微笑期間。

the corners of your mouth are lifted,

嘴角上揚。

your cheeks are raised,

你的臉頰被抬起。

and crinkles appear at the corner of your eyes.

並在眼角出現皺紋。

While a fake or polite smile

雖然假笑或禮貌性的微笑

only engages the zygomaticus major

只涉及到顴骨大肌

that lifts the corner of your mouth.

抬起你的嘴角。

The fourth element is a stable posture.

第四個要素是穩定的姿態。

Researchers have established the ideal posture,

研究人員已經確定了理想的姿勢。

it should be with your feet at shoulder-width

應該是雙腳與肩同寬

pointing towards the audience.

指向觀眾。

Weight equally-distributed on both legs,

重量平均分配在兩條腿上。

standing tall with your arms in front of you,

站在高處，雙臂放在身前。

and open palms visible to the audience.

和張開的手掌對觀眾可見。

If your audience can see your palms,

如果你的觀眾能看到你的手掌。

you're signaling to the primal brain

你在向原始的大腦發出信號

that you are unarmed and that you can be trusted.

你沒有武器，你是可以被信任的。

The fifth element is the space that you use around you.

第五個元素是你周圍使用的空間。

And the rule is that you should spread, why?

而規則是，你應該傳播，為什麼？

Because people want to be involved with powerful people,

因為人們希望與有權勢的人交往。

and powerful people own large territories.

和有權勢的人擁有大片領土。

Think of the Rolling Stones,

想想滾石樂隊。

Mick Jagger onstage uses the entire stage.

米克-賈格爾在舞臺上使用了整個舞臺。

The caveat is that you should never invade

需要注意的是，你永遠不應該入侵

your audience's personal space.

你的聽眾的個人空間。

Although personal space varies slightly

雖然個人空間略有不同

from culture to culture,

從文化到文化。

it is commonly defined as one arm's length.

它通常被定義為一個手臂的長度。

Interestingly, that is also the distance

有趣的是，這個距離也是

you should sit from your web camera for best results.

你應該坐在你的網絡攝影機上以獲得最佳效果。

The sixth element is the timing of your buddy language.

第六個要素是你的夥伴語言的時機。

It should be synchronized with what you've said.

它應該與你所說的內容同步。

For example, you would not want to say,

例如，你不會想說。

"We offer a broad product line."

"我們提供了一個廣泛的產品線"。

The video needs to be aligned with the audio.

視頻需要與音頻保持一致。

And the final element of strong nonverbal communication

而強有力的非語言溝通的最後一個要素是

is that your body should be supporting

是，你的身體應該支持

what your words and tone of voice communicate.

你的言語和語氣所傳達的內容。

For example, you wouldn't say,

例如，你不會說。

"We have a broad product line."

"我們有一個廣泛的產品線"。

This is not a broad product line.

這不是一個廣泛的產品系列。

These seven elements are the key to effective body language.

這七個要素是有效身體語言的關鍵。

And as you'll see,

而且你會看到。

they all still apply in the virtual world today.

他們都仍然適用於今天的虛擬世界。

(bright music)

(明亮的音樂)