Name: 積極聆聽技巧（Active Listening Skills）
Uploaded: 2021-10-31T00:06:45.000Z
Duration: 6 min 14 s
Description: Active listening skills, which some people call reflective listening, are critical for professionals, leaders, students, parents, customer service, and counselors....

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- We're going to talk about active listening skills,

祈使句型

on effective listening skills for leaders.

I will tell you more about that at the end of the video.

because good listening is probably the easiest way

to connect with other people and build relationships.

Active listening is the opposite of passive listening,

The person you're talking to might technically be hearing

They're just not mentally engaged with what you're saying.

And as the speaker, this can be very dissatisfying,

when people really aren't paying attention to us,

like, why am I even talking in the first place?

But active listening looks, sounds, and feels obvious.

Active listening means listening completely.

You have to put aside whatever else might be distracting you

Good listening is first and foremost a choice that you make

so let's talk about four qualities of active listening

First, active listening involves nonverbal communication,

you're also noticing the speaker's nonverbal cues.

There's an expression, you listen with your eyes.

And part of that means you're noticing what's happening

on their mood or their emotion that they're showing.

Do they look nervous, frustrated, annoyed?

You can pick up on that by actively observing

Second, active listening involves verbal communication.

The most obvious part is asking good questions.

and then they let the speaker fully answer it.

Honestly, what we're paying for in many cases

is just somebody to listen carefully to us.

So a good question is a huge part of the listening pie.

And the other part of verbal communication

that show the other person that we're following them.

and show the other person that we're following.

Third, active listening involves responding

So you actively listen for a while while they're talking,

and at the end of their talking turn, it's your turn again,

and were interested in what they were saying,

and you can do this by reflecting back what you just heard.

That's really cool that you're doing that.

Or you could ask another follow-up question.

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積極聆聽技巧（Active Listening Skills）

stick

eventually

obvious

engage