Name: 【職場的進擊】如何有效的用電話溝通？How to speak effectively over the phone?
Uploaded: 2014-08-12T17:33:34.000Z
Duration: 7 min 15 s

祈使句型

基礎數量詞

How many times have you spoken to someone

Oh my God, this person is so unprofessional

Now make sure that others are not talking the same

Alright? You think that phone skills are not important?

好嗎? 你覺得講電話的技巧不重要嗎?

You think it's pretty easy to talk over the phone?

Well let me tell you that effective phone skills are extremely important

讓我告訴你，有效的說電話技巧是非常重要的

because it maintains a level of confidence with the other person

因為它能讓你在和對方說話的時候

Well of course you are invisible to that person, isn't it?

So like a simple nod or a simple grin would not help

所以一個簡單的點頭或是微笑並沒有幫助

Alright? So this is essential to have these effective communication skills

對嗎? 所以有有效的電話溝通技巧是非常必要的

so that you speak right and people enjoy talking to you

這樣你才能說的精準，人們也會喜歡和你說話

So I'm gonna help you with couple of ways

that would help you to talk right over the phone

能夠幫助你講電話時說的到位的方法

mention your name when you answer the call

Now it can be really disorienting for the caller

如果打來的人不知道他在跟誰講話

So it is important for you to mention your name

And also make sure you have a nice happy friendly tone

只要有親切友善的語氣就可以了

so that the person feels positive about talking to you

And this would get the conversations start off well

The second trick that I have for you is speak clearly

第二的要教你的技巧是把話說清楚

Now it's important for you to pronounce your words well

OK these would not help the caller to understand what you are saying

這些都不會幫助打來的人聽懂你在說什麼

So it is important for you to pronounce your words correctly

所以把每個字都發音清楚是很重要的

Also, there's the possibility that the caller

or maybe doesn't understand the language really well

So that you are a little more audible to the caller

Now raising your voice doesn't mean that you

Just raise it a little so that you're audible enough

只要大聲一些，讓對方聽得到就好

The third one that I have for you is use your words right

Now it doesn't make sense if you are talking

to your boss or if you are talking to your grandmother

and you use the teen language or you use slangs

Your boss or your grandma will think you are completely retarded

你的老闆或祖母會覺得你怪怪的

So make sure you use the right language, the right words

所以確保你使用對的用語，對的用字

If you are talking to someone professionally

please use the respectable and professional words

Right? You cannot end up usie these slangs

So use your words right or that fits the listener

所以用正確的字，適合聽者的字

The forth one that I have for you is listen actively

Now what's the point of having a conversation

Right? Well if you are not listening to the person

對嗎? 如果你沒有專心聽對方說話

and you're not trying to understand what he's saying

So it is important for you to listen carefully

understand so that you can answer appropriately

了解他說的，這樣你才能適當的回應

Let not the caller feel that's he's talking to a wall

不要讓來電人覺得他在跟牆壁講話

Always acknowledge whenever you're listening to the person

Interrupting people can be really really rude at times

有時候打斷別人說話非常非常的不禮貌

The fifth that I have for you is use descriptive language

Now of course if you have to explain something to the caller

當然，如果你要向來電者解釋某件事

you need to brush up on your communication skills,isn't it?

你必須複習一下你的溝通技巧對吧?

So that it helps the caller to understand what you are talking

這樣才能幫助來電人了解你在說什麼

For example, if you have to describe something

So try giving examples examples of some shapes some colors et cetera

所以用舉例說明的方法，像是描述形狀、顏色或其他等等

imagine you are on the radio and you are the one

想像你在廣播電台，你就是那個

That would kinda encourage you to sound a little more interesting, isn't it?

這樣會稍微鼓勵你，讓你說話聽來有趣些，對吧?

Like the way we listen to the radio, we can't see the person

就像我們收聽廣播一樣，我們看不見那個

who's talking but we really enjoy what they talk

說話的人，但我們很享受他們說話的方式

because the way thy describe the way they talk

因為他們描述事物的方法和說話的方式

Try to be a little more descriptive so that the caller

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【職場的進擊】如何有效的用電話溝通？How to speak effectively over the phone?

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