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  • Hi,my name is Niharika

    大家好,我叫Niharika

  • and welcome to our new lesson

    歡迎來到我們新的一課

  • How many times have you spoken to someone

    你有幾次跟別人

  • over the phone and thought that

    講電話的時候,想著:

  • Oh my God, this person is so unprofessional

    我的天,這個人超不專業的

  • or so uninterested

    或是超無趣的

  • Well, I'm sure many of times isn't it?

    我想應該很多次對吧?

  • Now make sure that others are not talking the same

    現在你必須確定沒有人也這樣

  • about you

    說你

  • Alright? You think that phone skills are not important?

    好嗎? 你覺得講電話的技巧不重要嗎?

  • You think it's pretty easy to talk over the phone?

    你覺得講電話挺簡單的嗎?

  • Well let me tell you that effective phone skills are extremely important

    讓我告訴你,有效的說電話技巧是非常重要的

  • because it maintains a level of confidence with the other person

    因為它能讓你在和對方說話的時候

  • that you talking to

    維持你和他的信任

  • Well of course you are invisible to that person, isn't it?

    當然,對方看不到你,對吧?

  • So like a simple nod or a simple grin would not help

    所以一個簡單的點頭或是微笑並沒有幫助

  • Alright? So this is essential to have these effective communication skills

    對嗎? 所以有有效的電話溝通技巧是非常必要的

  • so that you speak right and people enjoy talking to you

    這樣你才能說的精準,人們也會喜歡和你說話

  • So I'm gonna help you with couple of ways

    所以我要來教你幾個

  • that would help you to talk right over the phone

    能夠幫助你講電話時說的到位的方法

  • So the first trick that I have to you is

    第一個要教你的技巧是

  • mention your name when you answer the call

    接電話時先提到你的名字

  • Now it can be really disorienting for the caller

    如果打來的人不知道他在跟誰講話

  • if he doesn't know who he's talking to

    他會覺得困惑

  • So it is important for you to mention your name

    所以提到你的名字很重要

  • And also make sure you have a nice happy friendly tone

    也要確保你接電話時

  • when you answer the call

    有親切友善的語氣

  • Now this doesn't mean that you overdo it

    但不是要你做過頭

  • don't sound really excited

    不要聽起來太興奮

  • Oh hello! How are you

    噢 哈囉! 你好嗎!

  • OK that would be too much

    這樣的話會太超過

  • just have a nice friendly tone

    只要有親切友善的語氣就可以了

  • so that the person feels positive about talking to you

    這樣對方就會對你有好的印象

  • And this would get the conversations start off well

    如此也能讓對話有好的開頭

  • The second trick that I have for you is speak clearly

    第二的要教你的技巧是把話說清楚

  • Now it's important for you to pronounce your words well

    把每個字都發音標準很重要

  • Of course please do avoid mumbling

    當然,一定要避免結巴

  • or talking too fast or gushing

    或是講話太快,或是滔滔不絕

  • OK these would not help the caller to understand what you are saying

    這些都不會幫助打來的人聽懂你在說什麼

  • So it is important for you to pronounce your words correctly

    所以把每個字都發音清楚是很重要的

  • Also, there's the possibility that the caller

    並且,來電方可能

  • may be must be hard on hearing

    聽力方面有困難

  • or maybe doesn't understand the language really well

    或不太懂你的語言

  • So make sure you talk a little slowly

    這時候你要確保自己說得慢些

  • OK? and also raise your voice

    可以嗎? 也提高些音量

  • So that you are a little more audible to the caller

    這樣對方才能聽的比較清楚

  • Now raising your voice doesn't mean that you

    提高音量不代表

  • start screaming, OK?

    你要開始大叫, OK?

  • Just raise it a little so that you're audible enough

    只要大聲一些,讓對方聽得到就好

  • Right?

    好嗎?

  • The third one that I have for you is use your words right

    第三個要教你的就是用字正確

  • Now it doesn't make sense if you are talking

    沒什麼道理對吧?

  • to your boss or if you are talking to your grandmother

    如果你在和老闆或祖母說話

  • and you use the teen language or you use slangs

    使用年輕人的用語或是俚語

  • like you would go

    比方說你說

  • Hey! What's up

    嘿! 你好呀!

  • So are you having fun? Or hardcore fun?

    玩得開心嗎? 玩得瘋狂嗎?

  • Doesn't make any sense, doesn't it?

    這樣完全沒道理,對吧?

  • Your boss or your grandma will think you are completely retarded

    你的老闆或祖母會覺得你怪怪的

  • So make sure you use the right language, the right words

    所以確保你使用對的用語,對的用字

  • If you are talking to someone professionally

    如果你在跟某個專業的人說話

  • please use the respectable and professional words

    請使用有禮貌和專業的字

  • Right? You cannot end up usie these slangs

    可以嗎? 你不能最後用些俚語

  • So use your words right or that fits the listener

    所以用正確的字,適合聽者的字

  • The forth one that I have for you is listen actively

    第四個要教你的是認真傾聽

  • Now what's the point of having a conversation

    如果你沒有專心聽對方說話

  • if you are not listening to the person

    怎麼知道對話的重點在哪裡

  • Right? Well if you are not listening to the person

    對嗎? 如果你沒有專心聽對方說話

  • and you're not trying to understand what he's saying

    也沒有試著去了解

  • What are you gonna answer him?

    你要怎麼回應他呢?

  • So it is important for you to listen carefully

    所以仔細聆聽是很重要的

  • understand so that you can answer appropriately

    了解他說的,這樣你才能適當的回應

  • Also, make sure that you acknowledge

    並且,確保你有應答

  • Let not the caller feel that's he's talking to a wall

    不要讓來電人覺得他在跟牆壁講話

  • Always acknowledge whenever you're listening to the person

    不論何時,都要回應說話的人

  • Right to the caller, OK?

    可以嗎?

  • And also please do not interrupt

    還有請不要打斷他

  • Interrupting people can be really really rude at times

    有時候打斷別人說話非常非常的不禮貌

  • So avoid interrupting too

    所以不要打斷他人說話

  • The fifth that I have for you is use descriptive language

    第五個要教你的是使用描述語

  • Now of course if you have to explain something to the caller

    當然,如果你要向來電者解釋某件事

  • you need to brush up on your communication skills,isn't it?

    你必須複習一下你的溝通技巧對吧?

  • So please do that

    那麼就複習吧

  • So that it helps the caller to understand what you are talking

    這樣才能幫助來電人了解你在說什麼

  • For example, if you have to describe something

    比方說,如果你要描述某件事

  • use..make use of examples

    可以用舉例的方法

  • because you are invisible to him right?

    因為對方看不到你

  • So hand gestures would not work

    所以比手勢是沒有用的

  • So try giving examples examples of some shapes some colors et cetera

    所以用舉例說明的方法,像是描述形狀、顏色或其他等等

  • imagine..this is the best way

    想像...這是最好的方法

  • imagine you are on the radio and you are the one

    想像你在廣播電台,你就是那個

  • talking and people are listening to you

    說話的人,大家都在聽你說

  • That would kinda encourage you to sound a little more interesting, isn't it?

    這樣會稍微鼓勵你,讓你說話聽來有趣些,對吧?

  • Like the way we listen to the radio, we can't see the person

    就像我們收聽廣播一樣,我們看不見那個

  • who's talking but we really enjoy what they talk

    說話的人,但我們很享受他們說話的方式

  • because the way thy describe the way they talk

    因為他們描述事物的方法和說話的方式

  • is super fun, isn't it?

    超級有趣的,對吧?

  • So that's why you need to follow to

    因此這是你必須要遵循的方法

  • Try to be a little more descriptive so that the caller

    試著描述事情,這樣來電人

  • understands and enjoys talking to you

    就會了解並且喜歡和你說話

  • And the last one that I have for you is always keep pen and paper handy

    最後要教你的是,隨時拿著一支筆和一張紙

  • Now there are times that you might just forget

    有時候你就是會忘記事情

  • you would get tongue-tied and you don't know what to talk to the person

    你會講不出來,不知道該跟對方說什麼

  • So it's always best to keep a problem sheet in front of you

    所以經常在眼前準備一張問題單是最上策

  • or you might also forget what the caller talk to you about

    如果你也會忘記對方和你說了什麼

  • So it's important for you to just note down things

    直接把它們記下來非常重要

  • that would help you to remember

    這會幫助你記得

  • Right? So if you follow all these ways

    對嗎? 所以如果你照著這些方法做

  • trust me,people would love talking to you

    相信我,人們會愛上跟你說話

  • and you would never have a hard time communicating with people

    你和別人用電話溝通時

  • over the phone, alright?

    也不再會有困難,好嗎?

  • Now that brings me to the end of the lesson

    現在我們來到課程的尾聲了

  • Hope this lesson is useful for you to speak effectively

    希望這堂課能幫助你有效、專業的

  • and professionally over the phone

    用電話溝通

  • And now something important for you

    接著,有些重要的資訊要給你

  • Would you see this link flashing out here?

    你有看到這個閃出的連結嗎?

  • Will please go ahead and click it

    請你點進去

  • It would take you to our website

    它會帶你到我們的網站

  • And what you need to do is you need to subscribe

    你只需要訂閱

  • Once you subscribe you will be notified by E-mails

    只要你訂閱了,我們就會用電子郵件通知你

  • You would not miss out our any offer lessons

    你不會錯過我們提供的任何課程

  • OK? You will directly get all of the lessons on your E-mail

    好嗎? 你會馬上從電子郵件收到我們所有的課程

  • So please go ahead and do subscribe

    所以訂閱吧!

  • we have lots of videos for you that is grammar, vocabulary, business English

    我們有許多相關的視頻,文法、單字、商用英文

  • and lots more

    和更多

  • OK?And you can also watch our other teachers that's Rachna and Ceema

    好嗎?你也可以收看我們其他老師的課程,Rachna和Ceema

  • So please go ahead and subscribe I would love to see you in our subscribers list

    所以麻煩你訂閱,看到你在訂閱者名單中我會很高興的

  • Till then you take care and have a great day

    最後,祝你平安並且有個美好的一天

Hi,my name is Niharika

大家好,我叫Niharika

字幕與單字

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A2 初級 中文 美國腔 電話 技巧 溝通 方法 打斷 訂閱

【職場的進擊】如何有效的用電話溝通?How to speak effectively over the phone?

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    許瓊文 發佈於 2014 年 08 月 12 日
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