Name: 如何解決工作場所的衝突 (Resolving Workplace Conflict)
Uploaded: 2022-09-09T21:01:20.000Z
Duration: 1 min 55 s

Workplace conflict can sometimes be difficult to avoid.

職場衝突有時可能是難以避免的。

It can arise in every job, no matter the field of work.

無論在哪個領域，任何工作都可能出現這種情況。

反身代名詞

Before you can resolve a conflict, you'll want to think about the conflict itself.

在解決衝突之前，你要先思考衝突本身。

Listen to your own thoughts and feelings, but also consider why the other person feels the way they do.

傾聽自己的想法和感受，但也要考慮對方為什麼會有那樣的感覺。

You may not agree with them, but understanding their point of view can help you to communicate with them more effectively.

你可能不同意他們的觀點，但了解他們的觀點可以幫助你更有效地與他們溝通。

After considering this, find a time to talk with the other person.

考量這些之後，找一個時間和對方談談。

Words and feelings can often be misinterpreted over the phone or via text.

言語和情感在電話或簡訊中可能常被誤解。

Before meeting, make sure you're in control of your emotions.

在會議前，確保你能控制自己的情緒。

Going into it angry or upset will set you up for failure.

用生氣或不開心的心態會確保你的失敗。

In the meeting, the first thing you'll want to do is identify the issue and respectfully state your needs.

在會議中，你應該做的第一件事是點出問題所在並有禮貌地說出你的需求。

You want to do this without placing any kind of blame on the other person so as not to make them angry.

你這麼做的前提應該是不怪罪對方，以確保不會激怒他們。

Also, make sure you give them a chance to talk and that you actively listen to them when they do.

另外，一定要給對方說話的機會，並在對方講話時仔細聆聽。

Once you've both voiced how you feel, try initiating some kind of resolution, brainstorm some possible solutions,

一旦你們都說出了自己的感受後，試著討論出某種決議、腦力激盪可能的解決方案、提出退讓，或嘗試與對方一起列出利弊。

offer a compromise, or try listing pros and cons with the other person.

Hopefully, you're able to agree on something.

But, if not, it's important to keep calm and bring in an unbiased third party if possible.

但如果達不到，重要的是保持冷靜，可能的話，請來公正的第三方。

Someone like a supervisor may be able to help clarify and resolve the situation.

像主管這類的人或許能夠幫助澄清和解決這種情況。

Conflict can be stressful, but if you keep your emotions in check and approach things with an open mind, finding a solution can be that much easier.

衝突可能帶來壓力，但如果你控制好自己的情緒並以開放心態對待事情，找到解決方案就會容易得多。GCF Global - 創造機會過更好的生活 