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  • You're learning with Nine to Five English - business english for the

    你正在和九五至尊英語學習--商務英語的學習方法

  • workplace.

    工作場所;

  • Hi Tim here with another nine to five english lesson. Today we're going to

    嗨,蒂姆在這裡與另一個九五至尊英語課。今天我們要

  • learn some expressions for answering the phone in english.

    學習一些用英語接聽電話的表達方式。

  • using the telephone is an important part of business

    使用電話是商業的重要組成部分

  • but the way we communicate is a little different from

    但我們的交流方式與我們的交流方式有些不同

  • in-person conversations. We have some special expressions

    人與人之間的對話。我們有一些特殊的表達方式

  • we use to answer the phone ask for clarification

    習慣於接聽電話問個清楚

  • and get a call back. At the start of a phone call

    並得到回電。在電話開始時

  • it's a good idea to make sure the other person knows

    不妨讓對方知道

  • who you are. You can identify yourself in a few different ways. Besides saying

    你是誰你可以用幾種不同的方式來確定自己的身份。除了說

  • my name is, we often use the expression this is before our name.

    我的名字是,我們經常會在名字前面用這樣的表達方式。

  • But don't try to use this expression in person.

    但不要試圖當面使用這種表達方式。

  • i only say this is Tim when i'm talking on the phone. Let's practice

    我只說這是蒂姆 當我在電話裡說話。我們來練習一下

  • identifying ourselves at the start of a phone call.

    在電話開始時表明我們的身份;

  • Listen to each example then repeat it for yourself. Ready? Let's get started!

    聽聽每個例子,然後自己重複。準備好了嗎?讓我們開始吧!

  • Hi there this is jason locke calling

    你好,我是傑森-洛克

  • from Milton Enterprises.

    從米爾頓企業。

  • Oh hello my name's Wendy chambers with BMA Bank.

    哦,你好,我是BMA銀行的溫迪-錢伯斯。

  • Good morning Dirk here. How can i help?

    早上好,德克在這裡。我能幫上什麼忙?

  • Hello Francine speaking.

    你好,我是弗朗辛。

  • As you can hear we identify ourselves not only when we call someone else

    正如你所聽到的,我們不僅在稱呼別人的時候認同自己的身份

  • but also when we answer the phone to do that we just say something simple

    但是當我們接電話的時候我們也會說一些簡單的話

  • like Tim here or tim speaking now because we only have a person's

    像蒂姆在這裡或蒂姆現在說話 因為我們只有一個人的。

  • voice on the phone there's a higher chance we don't

    在電話裡的聲音,有一個更高的機會,我們不知道。

  • understand something it might be a single word or a whole

    一語雙關

  • sentence that isn't clear in this situation you need to ask

    在這種情況下,不清楚的句子,你需要詢問

  • for clarification you might ask could you repeat that or what was that

    為了澄清,你可能會問,你能不能重複一下,或者說那是什麼?

  • or you might simply say that you didn't catch something which means you didn't

    或者你可以簡單地說,你沒有抓住的東西,這意味著你沒有。

  • hear correctly let's try some examples of

    正解

  • asking for clarification remember to repeat the examples after you hear

    問明記得聽完後再舉一反三

  • them sorry what was that

    他們對不起那是什麼

  • could you repeat that last part again sorry did you say 14 or 40.

    你能再重複一遍最後那部分嗎,對不起,你說的是14還是40。

  • i'm sorry i didn't catch that

    對不起,我沒有趕上,

  • one very important word you heard several times in those examples is

    在這些例子中,你多次聽到的一個非常重要的詞是...。

  • sorry that word helps make our requests more polite

    對不起,這個詞有助於使我們的要求更有禮貌。

  • you also heard an example of asking for clarification

    你也聽到了一個要求澄清的例子。

  • between two similar words in this case you just ask

    在兩個相似的詞之間,在這種情況下,你只需要問一下。

  • did you say x or y another common situation is when you

    你說X或Y 另一種常見的情況是,當你。

  • need to talk about calling someone back maybe you called a

    需要談談打電話給某人回來,也許你叫一個

  • business to talk to someone who's not there or

    和不在現場的人交談的生意或

  • maybe someone called your business to talk to someone who's not in

    也許有人打電話給你的公司 與某人誰是不在。

  • in any case we need to arrange a callback polite ways to arrange a

    在任何情況下,我們都需要安排回電的禮貌方式來安排。

  • callback often use the expressions could you

    回調經常使用的表達式,你可以

  • or would you for example you might say could you ask john to call

    或者你會比如說你會說你能不能讓約翰打電話給我

  • me back or would you like tom to call you back

    還是你想讓湯姆給你回電話?

  • later and sometimes it's you who has to call someone back

    後來,有時是你要打電話給別人回來

  • because you're busy or have a poor signal in that case you might

    因為你很忙或者信號不好,在這種情況下,你可能會。

  • ask would you mind if i called you back let's try some practice with asking for

    問你介意我給你回電話嗎? 讓我們試著練習一下請求

  • a callback using these expressions once again repeat the examples after you

    使用這些表達式進行回調,再次重複你的例子後

  • hear them could you have dave call me back at this

    聽到他們的聲音,你能不能讓戴夫在這個時候給我回電話?

  • number

    數目

  • would you like me to ask mary to return your call

    你想讓我叫Mary回你電話嗎?

  • please have charlie call me when he's

    請讓查理給我打電話,當他的。

  • available

    可用

  • would you mind if i called you back in 15 minutes

    你介意我15分鐘後再打給你嗎?

  • one useful expression that we just heard is to have someone do something

    我們剛才聽到的一個有用的說法是,讓人去做一件事

  • that is you can say i will have greg call you back tomorrow that just means

    就是說你可以說我明天會讓Greg給你回電話,這就意味著

  • you are asking greg to call the person back

    你讓Greg給那個人回電話

  • okay so we've practiced some useful expressions

    好了,我們已經練習了一些有用的表達方式。

  • but how do these sound in a conversation let's listen to a short dialogue between

    但這些在對話中聽起來如何 讓我們聽一段簡短的對話吧。

  • carly and bob bob is calling carly's office

    卡莉和鮑勃 鮑勃給卡莉的辦公室打電話了

  • to talk with ginny schwartz but jenny isn't there let's listen

    和金妮-施瓦茨說話,但珍妮不在那裡,讓我們聽。

  • hello ace business machines hi this is bob turner may i speak with

    你好,王牌商業機器 嗨,我是鮑勃-特納,我可以和你談談嗎?

  • jenny schwartz sorry but jenny's not in the office

    珍妮-施瓦茨 對不起,但珍妮不在辦公室。

  • right now okay could you have her call me back

    現在好吧,你能讓她給我回電話嗎?

  • please

  • does that make sense bob identifies himself

    這是否有意義 鮑勃確定自己

  • and asks to speak with ginny schwartz when carly tells him ginny's out of the

    並要求與金妮-施瓦茨說話 當卡莉告訴他金妮的出了。

  • office bob asks her to have jenny call him back

    辦公室鮑勃要求她讓珍妮給他回電話。

  • now it's your turn to practice we'll repeat the dialogue

    現在輪到你練習了,我們重複一下對話

  • but this time we're going to beep out the second speaker's words

    但這次我們要把第二位發言者的話嗶出來

  • you will have to say those parts yourself

    你要自己說那些部分

  • remember to identify yourself as bob turner and ask to speak with ginny

    記得表明你的身份是鮑勃-特納,並要求與金妮說話。

  • schwartz then you'll politely ask carly to have

    施瓦茨,然後你會禮貌地問卡莉有。

  • ginny call you back ready here we go

    金妮給你回電話,準備好了,我們走吧。

  • hello ace business machines sorry but jenny's not in the office

    你好,王牌商務機 對不起,但珍妮不在辦公室。

  • right now

    眼下

  • all right that's all for this lesson we've learned some great ways to

    好了,這就是本課的全部內容,我們已經學會了一些很好的方法,以實現

  • identify yourself on the phone ask for clarification

    自報家門

  • and talk about calling someone back we'll be back soon with some more useful

    和談打電話給某人回來 我們將很快回來一些更有用的

  • english expressions until then so long and happy learning

    英語表達方式到那時為止,那麼長和快樂的學習。

You're learning with Nine to Five English - business english for the

你正在和九五至尊英語學習--商務英語的學習方法

字幕與單字
自動翻譯

影片操作 你可以在這邊進行「影片」的調整,以及「字幕」的顯示

A2 初級 中文 電話 金妮 珍妮 卡莉 表達 蒂姆

商務英語--接聽電話|925英語第35課|電話英語。 (Business English - Answering the Phone | 925 English Lesson 35 | Telephone English)

  • 40 3
    林宜悉 發佈於 2020 年 10 月 23 日
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