workplace.

工作場所；

Hi Tim here with another nine to five english lesson. Today we're going to

嗨，蒂姆在這裡與另一個九五至尊英語課。今天我們要

learn some expressions for answering the phone in english.

學習一些用英語接聽電話的表達方式。

using the telephone is an important part of business

使用電話是商業的重要組成部分

but the way we communicate is a little different from

但我們的交流方式與我們的交流方式有些不同

in-person conversations. We have some special expressions

人與人之間的對話。我們有一些特殊的表達方式

we use to answer the phone ask for clarification

習慣於接聽電話問個清楚

and get a call back. At the start of a phone call

並得到回電。在電話開始時

it's a good idea to make sure the other person knows

不妨讓對方知道

who you are. You can identify yourself in a few different ways. Besides saying

你是誰你可以用幾種不同的方式來確定自己的身份。除了說

my name is, we often use the expression this is before our name.

我的名字是，我們經常會在名字前面用這樣的表達方式。

But don't try to use this expression in person.

但不要試圖當面使用這種表達方式。

i only say this is Tim when i'm talking on the phone. Let's practice

我只說這是蒂姆 當我在電話裡說話。我們來練習一下

identifying ourselves at the start of a phone call.

在電話開始時表明我們的身份；

Listen to each example then repeat it for yourself. Ready? Let's get started!

聽聽每個例子，然後自己重複。準備好了嗎？讓我們開始吧!

Hi there this is jason locke calling

你好，我是傑森-洛克

from Milton Enterprises.

從米爾頓企業。

Oh hello my name's Wendy chambers with BMA Bank.

哦，你好，我是BMA銀行的溫迪-錢伯斯。

Good morning Dirk here. How can i help?

早上好，德克在這裡。我能幫上什麼忙？

Hello Francine speaking.

你好，我是弗朗辛。

As you can hear we identify ourselves not only when we call someone else

正如你所聽到的，我們不僅在稱呼別人的時候認同自己的身份

but also when we answer the phone to do that we just say something simple

但是當我們接電話的時候我們也會說一些簡單的話

like Tim here or tim speaking now because we only have a person's

像蒂姆在這裡或蒂姆現在說話 因為我們只有一個人的。

voice on the phone there's a higher chance we don't

在電話裡的聲音，有一個更高的機會，我們不知道。

understand something it might be a single word or a whole

一語雙關

sentence that isn't clear in this situation you need to ask

在這種情況下，不清楚的句子，你需要詢問

for clarification you might ask could you repeat that or what was that

為了澄清，你可能會問，你能不能重複一下，或者說那是什麼？

or you might simply say that you didn't catch something which means you didn't

或者你可以簡單地說，你沒有抓住的東西，這意味著你沒有。

hear correctly let's try some examples of

正解

asking for clarification remember to repeat the examples after you hear

問明記得聽完後再舉一反三

them sorry what was that

他們對不起那是什麼

could you repeat that last part again sorry did you say 14 or 40.

你能再重複一遍最後那部分嗎，對不起，你說的是14還是40。

i'm sorry i didn't catch that

對不起，我沒有趕上，

one very important word you heard several times in those examples is

在這些例子中，你多次聽到的一個非常重要的詞是...。

sorry that word helps make our requests more polite

對不起，這個詞有助於使我們的要求更有禮貌。

you also heard an example of asking for clarification

你也聽到了一個要求澄清的例子。

between two similar words in this case you just ask

在兩個相似的詞之間，在這種情況下，你只需要問一下。

did you say x or y another common situation is when you

你說X或Y 另一種常見的情況是，當你。

need to talk about calling someone back maybe you called a

需要談談打電話給某人回來，也許你叫一個

business to talk to someone who's not there or

和不在現場的人交談的生意或

maybe someone called your business to talk to someone who's not in

也許有人打電話給你的公司 與某人誰是不在。

in any case we need to arrange a callback polite ways to arrange a

在任何情況下，我們都需要安排回電的禮貌方式來安排。

callback often use the expressions could you

回調經常使用的表達式，你可以

or would you for example you might say could you ask john to call

或者你會比如說你會說你能不能讓約翰打電話給我

me back or would you like tom to call you back

還是你想讓湯姆給你回電話？

later and sometimes it's you who has to call someone back

後來，有時是你要打電話給別人回來

because you're busy or have a poor signal in that case you might

因為你很忙或者信號不好，在這種情況下，你可能會。

ask would you mind if i called you back let's try some practice with asking for

問你介意我給你回電話嗎？ 讓我們試著練習一下請求

a callback using these expressions once again repeat the examples after you

使用這些表達式進行回調，再次重複你的例子後

hear them could you have dave call me back at this

聽到他們的聲音，你能不能讓戴夫在這個時候給我回電話？

number

數目

would you like me to ask mary to return your call

你想讓我叫Mary回你電話嗎？

please have charlie call me when he's

請讓查理給我打電話，當他的。

available

可用

would you mind if i called you back in 15 minutes

你介意我15分鐘後再打給你嗎？

one useful expression that we just heard is to have someone do something

我們剛才聽到的一個有用的說法是，讓人去做一件事

that is you can say i will have greg call you back tomorrow that just means

就是說你可以說我明天會讓Greg給你回電話，這就意味著

you are asking greg to call the person back

你讓Greg給那個人回電話

okay so we've practiced some useful expressions

好了，我們已經練習了一些有用的表達方式。

but how do these sound in a conversation let's listen to a short dialogue between

但這些在對話中聽起來如何 讓我們聽一段簡短的對話吧。

carly and bob bob is calling carly's office

卡莉和鮑勃 鮑勃給卡莉的辦公室打電話了

to talk with ginny schwartz but jenny isn't there let's listen

和金妮-施瓦茨說話，但珍妮不在那裡，讓我們聽。

hello ace business machines hi this is bob turner may i speak with

你好，王牌商業機器 嗨，我是鮑勃-特納，我可以和你談談嗎？

jenny schwartz sorry but jenny's not in the office

珍妮-施瓦茨 對不起，但珍妮不在辦公室。

right now okay could you have her call me back

現在好吧，你能讓她給我回電話嗎？

please

請

does that make sense bob identifies himself

這是否有意義 鮑勃確定自己

and asks to speak with ginny schwartz when carly tells him ginny's out of the

並要求與金妮-施瓦茨說話 當卡莉告訴他金妮的出了。

office bob asks her to have jenny call him back

辦公室鮑勃要求她讓珍妮給他回電話。

now it's your turn to practice we'll repeat the dialogue

現在輪到你練習了，我們重複一下對話

but this time we're going to beep out the second speaker's words

但這次我們要把第二位發言者的話嗶出來

you will have to say those parts yourself

你要自己說那些部分

remember to identify yourself as bob turner and ask to speak with ginny

記得表明你的身份是鮑勃-特納，並要求與金妮說話。

schwartz then you'll politely ask carly to have

施瓦茨，然後你會禮貌地問卡莉有。

ginny call you back ready here we go

金妮給你回電話，準備好了，我們走吧。

hello ace business machines sorry but jenny's not in the office

你好，王牌商務機 對不起，但珍妮不在辦公室。

right now

眼下

all right that's all for this lesson we've learned some great ways to

好了，這就是本課的全部內容，我們已經學會了一些很好的方法，以實現

identify yourself on the phone ask for clarification

自報家門

and talk about calling someone back we'll be back soon with some more useful

和談打電話給某人回來 我們將很快回來一些更有用的

english expressions until then so long and happy learning

英語表達方式到那時為止，那麼長和快樂的學習。