in business. In the business world these days, there are so many different ways to communicate,

進行更良好的溝通。在現今的商場上，溝通有很多不同的方式，

and often, it's difficult to get your point across, given all these various methods. Obviously

通常，要傳達你的意思很困難，就算有各種的溝通方法也是一樣。很明顯地，

for communication, you have person to person. You still have the old fashioned phone call,

以溝通而言，你有人對人的互動方式。你仍有舊式的電話，

and more and more you have internet or email based communication. For all of these, especially

越來越常見，你有網路或以電子郵間為主的溝通。在所有的溝通方式中，特別是

in the modern business world, communication needs to be concise, especially with emails

在現代的商場上，溝通必須要簡潔，尤其是電子郵件

and phone calls. There are oftentimes very many emails that a business person gets, and

和電話。通常一位商業人士會收到很多電子郵件，而

they don't have time to read through pages and pages of text. They really need to have

他們沒有時間每頁細讀文字。他們真的需要

a very concise, and to the point email, so very often for phone calls or emails, in addition

非常簡潔、直截了當，所以通常對於電話或電子郵件的方式，除了要

to being concise, you also need to be exact, and/ or maybe specific, and the best thing

簡潔以外，你也必須要很精確，和/或可能要明確具體，最好

to do, is to think of the, in journalism what we call, the 5 W's and the H, and that's basically

要做的事情，就是去想到在新聞寫作裡的5W1H，基本上就是

who, what, where, when, why, and how, and if you can answer all of these questions in

誰(who)，做了什麼(what)，在哪裡(where)，何時(when)，為什麼(why)，和如何(how)，若你能在

your letter or email or phone call, in a very precise manner, you will be able to get your

信件或電子郵件中以很簡潔的方式回答所有的問題，你將能

information across much clearer,and much better, without the possibility, or with a reduced

更清楚、更好地傳達你的訊息，不會有、或是減少

possibility of miscommunication.

溝通誤解的可能性。