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  • So, I'd like to end with a summary of what I've looked at today, and some recommendations.

  • The figures show that sales are strongly seasonal, and that customers depend on good information

  • on the showroom floor. So I'd like to recommend we concentrate on discounting in the off-seasons,

  • and spend more time on briefing our sales representatives.

  • That's all I have for now. Are there any questions?

  • You mentioned that the sales figures may also reflect economic trends. Can you expand on

  • that?

  • Well, we are always going to depend on the economy. As I understand it, we can look forward

  • to an improvement this year. Does that answer your question?

  • Are you saying we're in for a period of growth?

  • Well, I'm afraid that's a bit outside my area of expertise, but that's what the papers are

  • suggesting.

  • If you believe it.

  • You suggested that we might be spending too much on advertising. Can you clarify that?

  • It's hard to quantify without better data.

  • Sorry. Could you repeat that?

  • We don't have the figures to really know how effective our advertising is.

  • In my experience you can't do without advertising.

  • Time for one last question.

  • I have one.

  • Yes John?

  • Is it time for coffee?

  • Okay, we'll wrap up now. Thank you for your input everyone.

  • Thank you. Today we're looking at how to end a presentation,

  • and how to deal with questions. Let's look first at how Barbara concludes, or finishes

  • her presentation. I'd like to end with a summary of what I've

  • looked at today, and some recommendations. Barbara says she'd like to end with a summary,

  • and some recommendations.

  • When ending a presentation or a talk, you may do this with a summary - this is a short

  • statement of your main points - with a conclusion, which is a result of all the information you've

  • presented, or recommendations, which are things you think should be done. In all cases, they

  • should be clear and concise, or not too long.

  • Practise with Barbara some phrases you can use to introduce your final points.

  • I'd like to end with some recommendations

  • I'll finish with a summary

  • What can we conclude from all this? Listen to the difference between the summary

  • and the recommendations. The figures show that sales are strongly seasonal,

  • and that customers depend on good information on the showroom floor. So I'd like to recommend

  • we concentrate on discounting in the off-seasons, and spend more time on briefing our sales

  • representatives. Her summary consists of the main points from

  • her talk about sales figures. There are two points. Her recommendations are what she thinks

  • the company should do in the future, and there are two of these as well. Here are some phrases

  • you can use to introduce a summary and recommendations. In summary

  • To summarise

  • I'd like to recommend that

  • My recommendations are Let's look at how Barbara finishes her talk,

  • and asks for questions. That's all I have for now. Are there any questions?

  • Here's Barbara with some useful phrases for you to practise if asking for questions.

  • Are there any questions?

  • I'll answer any questions now.

  • Does anyone have any questions? At the end of a talk, you may ask for questions,

  • or for comments, or for a general discussion. You need to let your audience know what you

  • want them to do, like this: Are there any comments?

  • I'd like to open it up for discussion.

  • Let's look at how Denise asks a question. You mentioned that the sales figures may also

  • reflect economic trends. Can you expand on that?

  • Denise does two things. First she re-states something Barbara said, then she asks her

  • to expand on it, or say more about it. It's a good idea when asking a question to state

  • what you think the speaker said, so everyone knows what the question is about.

  • You might say You mentioned that

  • You suggested that You stated that

  • In the question you can ask the speaker to respond in different ways. Denise asks her

  • to expand, but she could also clarify, or make clearer, or explain further. Practise

  • some phrases you can use for this: Can you expand on that?

  • Can you clarify that?

  • Could you explain that a bit further? Listen to how Barbara answers Denise's question:

  • Well, we are always going to depend on the economy. As I understand it, we can look forward

  • to an improvement this year. Does that answer your question?

  • In her answer Barbara uses the phrase, "As I understand it". By using this phrase she

  • is signalling that this is not really her area of expertise. She is getting her information

  • from somewhere else. You could also use phrases like:

  • As far as I know, or My information is that

  • Notice that she also checks whether Denise is satisfied with her answer by saying:

  • Does that answer your question?

  • If she wanted to, Denise could ask a further question, but Tan does it for her.

  • Are you saying we're in for a period of growth?

  • Well, I'm afraid that's a bit outside my area of expertise, but that's what the papers are

  • suggesting. Tan is asking for clarification. He wants

  • Barbara to say more about her point. He does this by checking that he has understood her.

  • Practise with Tan some phrases you can use to ask for clarification.

  • Are you saying

  • So you're saying that

  • So, are you suggesting that

  • If I follow you, you're suggesting that Let's look at some more questions now.

  • You suggested that we might be spending too much on advertising. Can you clarify that?

  • It's hard to quantify without better data.

  • Sorry. Could you repeat that?

  • We don't have the figures to really know how effective our advertising is.

  • Notice that, as before, Denise restates what she thinks Barbara said, by saying, "You suggested

  • that," then asks her to clarify, by saying, "Can you clarify that?"

  • and Tan asks her to repeat something simply by asking, "Could you repeat that?" Notice

  • too that when Barbara answers Tan, she uses different words. If someone asks you to repeat,

  • or clarify, it's better to rephrase, than simply say the same thing again. Notice how

  • Denise puts in her own comment. In my experience you can't do without advertising.

  • This is Denise's comment, or opinion, not a question. She shows this by starting, "in

  • my experience". She could also have said, "in my opinion" or "as I understand it".

  • Let's see now how Barbara finishes her presentation. Time for one last question.

  • I have one.

  • Yes John?

  • Is it time for coffee?

  • Okay, we'll wrap up now. Thank you for your input everyone.

  • Thank you. The person giving the talk is in control,

  • so she needs to signal that she is finished. She does this by saying, "Time for one last

  • question."

  • Practise some phrases you could use to end a presentation.

  • Time for one last question

  • Are there any more questions?

  • I think we'll wrap it up now So remember, after a talk, give a summary

  • and perhaps some recommendations or conclusions. Ask for questions or comments. When asking

  • questions, state what you understood from the speaker first, and then say what you want

  • them to do - clarify, or explain, or expand. Well, that about wraps us up for today. Thanks

  • for listening, and I'll see you next time on The Business of English.

So, I'd like to end with a summary of what I've looked at today, and some recommendations.

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英語商務》--第10集:收尾工作 (The Business of English - Episode 10: Wrapping it up)

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    Ching Hung Lin 發佈於 2021 年 01 月 14 日
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