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  • Hello and welcome again to English at work where things are a little tense.

  • Anna's finding it hard to work with new employees.

  • Rachel.

  • She sold Paul the Boss about Rachel's incompetence, but he's done nothing about it.

  • So, Anna, how are you feeling today?

  • Frustrated.

  • All that work I put in getting the contracts for imperial lemons, and Rachel has sent out a load off second hand.

  • Plastic oranges.

  • I guess you're going to have to call your client and sort out the mess.

  • I guess so.

  • Oh, hi, Tom.

  • Is she about the man later?

  • No, it's all clear.

  • She's going out for a cappuccino.

  • Oh, good, Good.

  • Look, I managed to call the guy.

  • She bought the secondhand oranges from Andi.

  • I canceled the order.

  • A few.

  • Great.

  • Yeah.

  • Yeah.

  • On last night, I managed toward a some imperial lemons on.

  • Sent them to that company in France.

  • Fruit Traders International.

  • Here's the paperwork, Tom.

  • That's brilliant!

  • Here, let me give you a big cock.

  • You saved the day.

  • That's a bit tight.

  • Oh, no, not again.

  • You two just can't leave each other alone.

  • But it was just say you know more, Anna.

  • Now I was looking for my special red pen.

  • Have you seen it anywhere?

  • No.

  • Funny that my pens have gone missing too.

  • I'll go and get some more now.

  • Anna, I am.

  • I don't want to interfere.

  • But have you called that company in France to see how they are?

  • Well, they're fine.

  • Are they?

  • It's good customer service to call them and see how they are.

  • But what do I say?

  • Tell you what are go over there and you can cool May in practice.

  • Right?

  • Okay, Tom, I'm calling your number now.

  • Hello, Fruit traders.

  • International?

  • Yes.

  • Hello.

  • Introduce yourself and off me how I am.

  • Right.

  • Hello.

  • I'm Anna from Tip Top Trading.

  • How are you today?

  • I'm very well.

  • Now ask me about the order.

  • I hope you have received our imperial lemons and that you are happy with the older.

  • Yes, Very, very happy.

  • The lemons are.

  • Oh, that's good.

  • Um, we do hope you're pleased with our service and that you may use us again.

  • We certainly will.

  • Thank you.

  • Do you have any questions you may want to ask?

  • Uh, no.

  • Uh, actually, yes.

  • Um, can I buy you dinner sometime?

  • Very funny.

  • Tom.

  • They want ask that?

  • No, I'm asking you.

  • Oh, right.

  • Okay, then.

  • Yes, Her Ray.

  • Or should I say Oh, dear.

  • Silly Anna has agreed to go on a dinner date with Tom, but there's still some business to attend to.

  • Don't forget to make that called your client Anna.

  • No, I won't.

  • In fact, I'll do it right now.

  • Good.

  • While she makes that call, here's a reminder of some of the phrases she could use.

  • Hello.

  • I'm Anna from Tip Top Trading.

  • How are you today?

  • I hope you have received our older Andi are happy with it.

  • We do hope you're pleased with our service on that.

  • You may use us again.

  • Do you have any questions you may want to us.

  • Oh, you OK?

  • You look a bit annoyed.

  • I am.

  • I just called our clients in Franz to check.

  • Everything was okay.

  • And they said Rachel had already called them and told them or lemons were so last season and they would be stupid.

  • Not a juice.

  • Oranges.

  • That's terrible.

  • Hey, Hannah, How about this sir restaurant for our date?

  • I mean business minting.

  • Look at the menu.

  • Not now, Tom.

  • Rachel has mess things up again.

  • She is causing so much trouble.

  • She has got to go.

  • Oh, yeah, right.

  • Um, this calls for action.

  • It certainly does.

  • It sounds like Rachel has gone too far this time, and it's upto Anna to sort things out.

  • But what can she do?

  • Join us again next time on English at work to find out by.

Hello and welcome again to English at work where things are a little tense.

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A2 初級

良好的客戶關係 - 38 - 工作英語告訴你如何讓你的客戶滿意。 (Good customer relations - 38 - English at Work shows you how to keep your customers happy)

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    林宜悉 發佈於 2021 年 01 月 14 日
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