A WRONG CALL AT FIRST

GLANCE QUICKLY TURNED OUT TO BE

A CALL FOR HELP. LUCKILY FOR AN

OHIO WOMAN--

HER 9-1-1 DISPATCHER WAS

LISTENING VERY

CAREFULLY.

MICAELA MARSHALL REPORTS.

Dispatcher: "Oregon 911."

caller: "I would like to order a

pizza

at..."

Dispatcher: "You called 911 to

order

a pizza?"

caller: "Uh, Yeah, apartment..."

Dispatcher: "This is the wrong

number

to call for a pizza."

caller: "No no no... you're not

understanding me." Dispatcher:

"I'm getting you now."

MICAELA: IN HIS 14 YEARS OF

SERVICE... THIS IS A CALL OREGON

DISPATCHER TIM

TENEYCK HAS NEVER GOTTEN BEFORE.

Tim Teneyck, 911 Dispatcher:

"You

see it on facebook but it's not

something that anybody has ever

been trained for. We're just

trained

to listen."

MICAELA: HE SAYS DOMESTIC

VIOLENCE CALLS ARE COMMON...

BUT NOT LIKE THIS. Dispatcher:

"Is the other guy still

there?"

caller: "Yep. I need a large

pizza."

Dispatcher: "All right. How

about

medical. You need medical?"

caller: "No. With pepperoni."

MICAELA: AFTER THIS EXCHANGE -

TENEYCK ALERTED

OFFICERS TO HURRY. Dispatcher:

"Turn your sirens off

before you get there. Caller

ordered a pizza. And agreed with

everything I said that there's

domestic violence going on."

MICAELA: TENEYCK SAYS HIS

INTUITION THAT SOMETHING WASN'T

RIGHT KICKED IN... WHICH TO HIM,

REAFFIRMS HOW IMPORTANT

LISTENING IS IN HIS LINE OF

WORK.

Dispatcher: "Thank you how can I

help you?"

Tim Teneyck: "Other dispatchers

that I've talked to would not

have

picked up on this. They've told

me

they wouldn't have picked up on

this."

Chief Michael Navarre:

"Excellent dispatch work on the

part of our

dispatcher. Some dispatchers may

have hung up."

MICAELA: OREGON POLICE

CHIEF MICHAEL NAVARRE TOLD ME

THAT ORDERING A PIZZA TO

INDICATE

DOMESTIC VIOLENCE IS SOMETHING

HE'S NEVER HEARD OF.

Chief Michael Navarre: "Not in

all

my years, not in my 42 years of

law

enforcement."

MICAELA: BUT COMING UP WITH

SOME KIND OF CODE TO ALERT 9-1-1

THAT YOU'RE IN

TROUBLE IS THE RIGHT THING TO

DO.

THE CHIEF SAYS IF YOU EVER

FIND YOURSELF IN A SIMILAR

SITUATION... HERE'S WHAT

YOU SHOULD DO:

Chief Michael Navarre:

"Somehow or another convey to

that police dispatcher that you

are in trouble. And this woman

did

that. She did that not with her

words,

but with the tone of her voice."

MICAELA: THANKS TO THE QUICK

THINKING OF BOTH THE CALLER AND

THE DISPATCHER - THE ALLEGED

ABUSER, SIMON

LOPEZ, WAS ARRESTED AND LOCKED

UP.

Chief Michael Navarre: "He

handled the call beautifully and

it had a happy ending."

TAMI

THE VICTIM'S DAUGHTER SAYS

WHEN SHE MADE THE CALL... SHE

WAS HOPING TO KEEP THE PERSON

HITTING HER MOM FROM

RUNNING AWAY BEFORE POLICE GOT

THERE.

THE STRATEGY WORKED.

TAMI

THIS STORY IS A REMINDER, IF

YOU OR ANYBODY YOU KNOW IS A

VICTIM OF DOMESTIC VIOLENCE, YOU

CAN CONTACT THE ALLIANCE AGAINST

FAMILY VIOLENCE AND

SEXUAL ASSAULT AT 322-0931. YOU

CAN ALSO CALL THE 24-

HOUR CRISIS HOTLINE AT 327-

1091.

OR YOU CAN CALL THE

NATIONAL DOMESTIC VIOLENCE

HOTLINE AT 1- 800-799-SAFE.

IN CASE OF AN EMERGENCY,

CALL 911.

JIM

YOU WON'T NEED A BEAN