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  • Thank you for calling the Mayfield Inn, this is Melanie, how may I help you?

  • Room 210?

  • And may I ask the name of the party would like to reach? Thank you.

  • I'll connect you to Mr. Clark's room now. If there's no answer, stay on the line

  • and the call will return to me, you may leave a message if you like.

  • You're welcome! Thanks for calling!

  • How do you do it?

  • You've answered like 50 phone calls today and yet you make every one of them sound like it's the first one today.

  • You've answered like 50 phone calls today and yet you make every one of them sound like it's the first one today.

  • How do you keep it fresh?

  • Well I really... and don't just tell me it's your job. I know we're supposed to be courteous and all

  • but saying it

  • and meaning it,

  • well, there's a difference. What's the secret?

  • I do mean it,

  • but trust me it wasn't always like this when i first started I had a whole different attitude.

  • (music sound effect)

  • Look at that outfit! (phone ringing constantly)

  • Oh my God! I would never wear that! (phone ringing constantly)

  • That is so funny! Hey listen! (phone ringing constantly)

  • Um... What are you wanna do (phone ringing constantly)

  • for lunch today? I think I gonna take a, yeah, ah (phone ringing constantly)

  • Can you hold on for a second? Somebody's calling... (phone ringing constantly)

  • Hi, welcome, ah you know what? I'm going to have to put you on hold! So, um...

  • (Police whistle sound) Put the phone down!

  • Ma'am, Courtesy Police! Please put the phone down!

  • You're in violation of Telephone Courtesy Code 4.318 :

  • Gross negligence and disrespect to the caller.

  • What's gonna happen to me?

  • Courtesy training! (rubber ducky squeak sound) Thirty days!

  • Thirty days?!

Thank you for calling the Mayfield Inn, this is Melanie, how may I help you?

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A2 初級

禮貌規則!更好的電話技巧 (DVD) (Courtesy Rules! Better Telephone Skills Now (DVD))

  • 940 79
    Ching Yi Wu 發佈於 2021 年 01 月 14 日
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