Name: 道歉中要回答的3個問題 (3 Questions to Answer in an Apology)
Uploaded: 2021-01-14T08:21:31.000Z
Duration: 2 min 10 s
Description: 【看影片學英語】數萬部 YouTube 影片，搭配英漢字典即點即查，輕鬆掌握單字發音與用法，長久累積看電影不必再看字幕。

現在進行式

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are three questions that you want to be able to answer.

People want the company to tell the truth for two reasons.

One is it gives them confidence that they know what went wrong.

And so that means that they will presumably know what to fix.

to be a truth-telling company so it can uncover the truth.

The second is, on whose behalf are we acting?

And the third is, how do our actions benefit

So what is it that we're going to do in the future that's

actually going to make people believe that we're going

And this is where all those facts matter,

because if you've laid that out pretty clearly,

then there is in fact a path to describe what

And so that action planning part is part of the apology, too,

to get from the current state to the future state, where

this kind of thing is not going to happen.

We definitely have this idea that trust is a binary,

that Sandra and I have unveiled and analyzed

through our research, trust is based on multiple dimensions.

And because of that, trust is much less fragile

And you can rebuild it in the dimension, because trust is--

It's not just this feeling that goes away

And we can see that with corporate scandals.

There are lots of big companies where they've had to go out.

And yet, years later, they're still here.

There's a way in which they regained that trust.

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道歉中要回答的3個問題 (3 Questions to Answer in an Apology)

multiple

permanent

matter

fragile