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  • Hello, everyone. I'm George.

    大家好,我是George。

  • Today let's talk about English you can use at hotel.

    今天我們來談談住宿會使用的英文吧

  • Okay, it's very close to Chinese New Year now.

    已經非常接近農曆新年了

  • I know a lot of people are planning their trips, or the trips are already planned, like me.

    我知道有很多人正在計劃他們的旅行,或是已經像我一樣計畫好了。

  • I'm going on a trip during Chinese New Year time.

    我在農曆年節都會出國去玩

  • It happens every year and mostly I would just go to Japan, and this time it's gonna be the same.

    每年都會有這樣的計畫,大部分我會去日本,今年也是

  • If you're like me, sometimes I want to indulge myself a little bit.

    如果你們像我一樣,有些時候想要對自己好一點

  • I don't want to stay in a crappy...

    不想要住爛。。。

  • Sometimes, I would stay in residential areas, and I book the rooms through Airbnb.

    有些時候我會住在住宅區,透過Airbnb訂房

  • And sometimes I will book a really nice hotel because I want to be nice to myself,

    有些時候會想要住好一點的飯店,對自己好一點

  • especially during Chinese New Year time.

    特別是在農曆年節的時候

  • And this time, I'm going to talk about when you book a hotel, you arranged everything,

    這一次我們要說的就是當你訂房時,已經打理好每件事

  • and the real challenge comes when you are ready to check-in.

    但最重要的挑戰是在check-in的時候

  • That is the moment when you are talking to real people.

    這時候要跟真人說話

  • You're not looking at your computer. You're not looking at your app.

    不是看著電腦也不是看著手機的APP

  • So you have to really start using your English.

    所以就會使用英文

  • And we're gonna cover as much English as possible when you are at a hotel and you are making requests.

    今天我們就盡量來說說在飯店提出需求時可能會使用的英文

  • The way that we're gonna introduce it is according to the time.

    我們介紹的方式會根據時間順序

  • So we're gonna start with the check-in all the way to check out.

    所以會從check-in一直到check-out

  • I hope this will cover all the English that you are going to use when you are staying at a hotel.

    希望這樣能夠涵蓋所有可能會在飯店使用的英文

  • Of course a lot of times you can just use your gestures, or use your maybe Chinese,

    當然很多時候你會靠手勢,或是甚至使用中文

  • or it depends on which country you go to, you can use whichever language you can have,

    根據你待的地方不同,你也可能使用不同語言

  • or maybe they even offer a staff that can speak Chinese.

    或是飯店會提供會說中文的人員

  • But you know what? If you really want to get whatever you want right away,

    但你知道的,如果你想要快點得到你的需求

  • then it's never better than having the ability to speak a little bit of English, right ?

    會說點英文總是好的,對吧?

  • And here we go. Check in.

    我們就開始吧!入住

  • You know when you're checking in, not only will you have to give them your passport,

    你知道的,當你在辦理入住時,不只要給他們護照

  • you also have to start talking about your reservation number and the name of yours,

    還要告訴他們你的訂房號碼,還有你的名字

  • and also you might have to talk about how many nights you are going to stay there.

    也可能還要告訴他們要住幾個晚上

  • When you're staying at a hotel, you're not calculating how many days you are staying there.

    當你在飯店時,不是算天數,

  • You're going to use nights. Because that's the real time that you're gonna spend there, right?

    你要算晚上,因為你真正待在那裡的時間是晚上,對吧?

  • And of course when you're checking in, there are a lot of requests you can make.

    當然在check-in的時候你也可以提出你的需求

  • For example, you can ask for a single room. That is the room for only one person.

    例如需要單人房,就是一個人入住

  • And you can also ask for a double room. That sometimes will be the same size as a single room,

    也可以要求雙人房。有些時候跟單人房相同大小

  • but with a double sized mattress. That means it's just a little bit bigger than a single bed.

    但有雙人床墊。意思就是床會比單人房大一些

  • And if you're traveling with your friends, you can either ask for a double sized bed, or twin beds.

    如果你是和朋友一起住房,你可以要求是否要雙人床,或是雙單人床

  • Twin beds means you are sleeping in separate single beds.

    雙單人床就是你們各別睡在兩張單人床上

  • That is always about the mattresses they're using.

    這都是和那一種床墊有關

  • In many cases, you can choose whichever kind of sizes you want before you check in,

    很多時候你可以在訂房的時候就要求好床的擺設

  • but you can also change it if it is available at the front desk when you are checking in.

    但如果可以的話也可以在check-in的時候提出改變

  • And of course if you want to have a more luxurious experience,

    當然如果你要有更奢華的經驗

  • you can also choose a queen sized bed or a king sized bed.

    你也可以選擇加大雙人床或是特大號床

  • Normally a king sized bed is a little bit wider than a queen sized bed.

    通常特大號床會比加大雙人床還要再寬一些

  • And other than the mattresses that you can choose, you can also choose the views that you have in the room.

    除了床墊的大小可以選擇外,你也可以選擇你的窗景

  • You can simply tell the staff that you want a room with a view, either a mountain view or the ocean view.

    你可以直接告訴人員你想要有景色的房間,如山景或是海景

  • It depends on where you go to. For example if you're staying in a city, you want a view,

    就看你去的地方決定,如果你待在都市裡,想要有窗景

  • you can also ask for a room on a higher floor,

    你也可以要求要高樓層

  • or of course if you feel more secured when you're staying on lower floors,

    或是如果你待在低樓層比較有安全感

  • you can also ask for that.

    你也可以提出要求

  • And there's always one more thing that I would ask for.

    有一件事我一定會要求

  • It's non-smoking room.

    那就是禁菸房

  • If you go to a country that a lot of people are smoking, for example like Japan,

    如果你去一個很多人吸菸的國家,像是日本

  • it's very very important, especially when you have the same problem as me.

    這非常的重要,特別是你如果有像我一樣的問題

  • I have allergy problems, so I cannot stay in the same room as a person who's smoking,

    我有過敏的問題,我不能和一個抽菸的人待在同一個空間

  • let alone the furniture with residual smoke smell in it.

    更不用說殘留煙味的傢俱了

  • So I would always choose a non-smoking room.

    所以我總是會選擇禁菸房

  • A non-smoking room is opposed to a smoking room.

    禁菸房是相對於吸菸房的

  • It depends on what kind of preference you have. You can choose whichever that you like.

    就看你喜歡哪一種,你就可以提出要求

  • When you're checking in, it is also the time when you can ask about the breakfast for the next morning.

    當你在辦理入住時,也會在這個時候詢問隔天的早餐

  • Sometimes they would offer you some kind of breakfast coupon.

    有些時候他們會提供一張早餐券

  • That will be a piece of paper that guarantees that you can get your breakfast the next morning.

    就是一張紙保證隔天的早餐

  • Some hotels don't offer that.

    有些飯店是不提供早餐券的

  • You can just show up the next morning at the restaurant.

    你可以直接隔天早上到餐廳

  • You tell them your room number, and you can enjoy your breakfast.

    告訴他們房號,也一樣可以享受早餐

  • And that is at the checking in.

    這就是辦理入住的部分

  • So let's move on to when you go into a room.

    我們繼續看,進到房間

  • So after you go into the room, let's just talk about how I would usually check the rooms.

    在進到房間之後,我就從我自己進到房間會檢查的事說起

  • I would go into the room. I would see if everything is there,

    我會進到房間後檢查是不是有缺少什麼

  • including if there's an air conditioner, with a remote, of course.

    包含是否有空調和遙控器,當然

  • Or sometimes they would have a heater if you go out during wintertime.

    或是如果你是在冬天出國的話,有些時候會有暖氣

  • So you're gonna have to check if the heater is working,

    要檢查看看暖氣是不是能夠運作

  • or you're gonna freeze at night, or it's gonna be very difficult for you to go through the night.

    不然晚上會結凍,或是很難度過一個晚上

  • And then of course talking about the warmth, you cannot sleep without a quilt.

    接下來既然談到了溫暖,晚上不能沒有棉被吧

  • You can also call it a cover. That is something that you put on top of yourself when you're sleeping.

    也可以叫做 cover。就是晚上蓋在身上的東西啦

  • Sometimes people would just ask for an extra one.

    有些時候人們會在要求多一件

  • Of course you can call the front desk, and ask for an extra one.

    當然你也可以直接跟櫃台說,要求多一件棉被

  • And then if you're like me, I would a lot of times need two pillows.

    然後如果你像我一樣,我會需要兩個枕頭

  • Because just one pillow is not enough for me.

    因為一個對我來說不夠

  • I like to make sure that when I am sleeping in my bed, I sink into my bed, totally, including my head.

    我喜歡睡覺的時候整個沈在床裡,包含頭

  • And then you want to make sure that if the TV is working, if the refrigerator is working.

    然後要看看電視是不是能夠運作,冰箱是不是能運作

  • By the way, if you're staying in a very expensive hotel, don't eat anything from the refrigerator.

    順便說一下,如果你待在一個很貴的飯店,不要隨便喝/吃冰箱裡的東西

  • They're super expensive. You don't want to pay for that after the stay.

    他們會無敵貴。你隔天不會想看到帳單的

  • And then also don't try to switch all over to any TV channels you can watch,

    然後也不要隨便轉看電視頻道

  • because sometimes the movies are not free.

    因為有些時候有些電影不是免費的

  • You're gonna pay for them later and they don't tell you, not until when you're checking out.

    你有可能會要付費,他們直到退房的時候才會告訴你

  • So be careful.

    要特別小心

  • And then you might want to check if in the bathroom everything is there.

    然後你可能要檢查看看浴室是不是該有的東西都有

  • There should be some kind of bathroom amenities.

    應該要有一些洗浴用品

  • Amenities would be things that you use when you're taking a shower, when you're shaving.

    Amenities就是你在洗澡或是刮鬍子需要的東西

  • So there should be a shower cap, maybe, or shampoo or shower gel.

    大概還會有浴帽,或是洗髮乳,沐浴乳

  • And for guys you might need razors to shave. They always provide that.

    男生可能還會需要刮鬍刀,通常都會有

  • There would be some combs for you to use.

    可能還會有梳子

  • Most of them are disposable.

    大部分都是拋棄式的(一次性的)

  • That means if you don't want to use them, you can just bring them with you.

    意思就是如果你沒有要使用的話,都可以帶走

  • Since they were disposable, they're gonna throw them away, anyway.

    既然是拋棄式的,他們都會丟棄(希望都有)

  • Sometimes, they would even provide bathrobes.

    有時候他們會提供浴袍

  • That is for you to put on after you take a shower or take a bath.

    就是讓你在洗完澡之後套上的

  • I've once stayed in a hotel that is so extravagant.

    我曾經待過非常奢華的飯店

  • They even provide bath salt.

    他們甚至提供了浴鹽

  • Bath salt is something you put into your bath, so there will be some kind of bubbles when... when you are taking a bath.

    浴鹽就是泡澡的時候放進去,水裡就會有泡泡冒出來的東西

  • And something very nice about this is you can always ask for some extra ones if you need them.

    很棒的是,如果你需要更多,都可以跟飯店要求

  • Oh... and then I forgot. You can always put on slippers that are provided by the hotel rooms.

    喔。。。忘了提到,你也可以穿飯店提供的拖鞋

  • Sometimes they are made of cloth, and most of the times they are made of paper.

    有些時候是布做的,大部分都是紙做的

  • Always disposable, so you can take them home.

    全部都是可拋棄式的,都可以帶走

  • You cannot take the bathrobes home, by the way.

    但順便說一下,浴袍是不能帶走的!

  • And there's also some complimentary coffee or tea bags that they offer.

    還會有一些贈送的咖啡或茶包

  • Sometimes the coffees are instant coffees.

    有時候咖啡是即溶咖啡

  • But from my experience, when I stayed in the hotels in Australia,

    但從我在澳洲飯店的經驗

  • they always provide real coffee.

    他們還是會提供真的咖啡的

  • And that'll be the ground coffee.

    就是研磨咖啡

  • It's those little tiny capsules they made.

    放在事先製作好的咖啡膠囊裡

  • And you put it into a coffee machine, and you can just drink a fresh cup of coffee every day in the morning,

    然後你要放進一個咖啡機,就可以在早上享受一杯新鮮咖啡

  • or I drink coffee at night. It depends on whatever you want to drink them.

    或是我都是晚上喝啦!就看你什麼時候想喝

  • And that is for the night.

    這就是晚上的狀況

  • Let's fast forward to the time when you're checking out.

    接下來我們快轉到退房的部分

  • When you're checking out, it's not necessarily the time that you have to go to the airport or ready to go home.

    當你要退房的時候,不一定是要到機場或是要回家了

  • You want to stay in the city for a half more day, and you want to visit around.

    你或許想要在城市裡多逛半天

  • So you can ask if you can store your luggage at the hotel front desk.

    所以你可以詢問是否可以寄放行李在櫃台

  • Most hotels would provide that kind of service.

    大部分的飯店都有提供這樣的服務

  • And if it is really time for you to check out, you can also ask the front desk if they provide any shuttle buses,

    如果真的需要退房了,你可以詢問是否提供接駁車

  • or any kind of service for you to go to the airport.

    或是任何服務可以送你到機場

  • Sometimes they would provide limousine for you to go to the airport.

    有些時候飯店甚至提供豪華禮車送你到機場的服務

  • So that is easier. They can arrange the time for you.

    這樣會比較簡單。他們也可以替你安排時間

  • And sometimes there are shuttle buses that are free.

    有時候接駁車是免費的

  • Or they can hail a taxi for you. It's always easier and always safer if the hotel can provide the service for you.

    或是他們也可以幫你叫計程車。由飯店提供這樣的服務比較安全也比較簡單

  • And of course you can always take the public transportation like I do whenever I go abroad.

    當然你也可以達成大眾運輸工具,像我每次出國一樣

  • But in that case, you have to be very familiar with the whole system,

    但這樣的話,你要非常熟悉那裡的系統

  • how it works, and how much money you can have to pay there.

    如何達成和要付多少錢

  • And when you're checking out, you need to pay for the hotel service.

    退房的時候要一併支付你使用的服務

  • Remember, this is the time when they're asking you whether you had any drinks from the refrigerator,

    記得,這時候就是他們會為你是否有喝冰箱裡的飲料

  • or you've watched any kind of movie services on TV.

    或是看任何電視電影服務的時候了

  • Don't forget that.

    不要忘了

  • And you can either pay in cash or with a credit card.

    付款的時候可以用現金或信用卡

  • And of course you can also have the Android pay, Samsung pay, and Apple pay.

    當然你也可以使用安卓支付,三星支付,或是蘋果支付的服務

  • They offer a lot of discounts if you want to use them.

    他們很多時候有打折

  • Discount it's also something you can ask for now.

    折扣也是可以在這時候提出來的

  • And this is about it.

    大概就是這樣

  • Right from when you're checking in, all the way to when you are checking out.

    從登記入住一知道退房

  • So is there any other things that I've not mentioned?

    還有任何我沒有提到的部分嗎?

  • I'm just talking according to my own experience.

    我就是根據我個人的經驗來說的

  • There is a big chance that I miss something.

    有很大的機會我沒有提到一些東西

  • So please make sure that you tell me.

    請記得告訴我

  • You can just ask me in the comment area below, and I will answer you.

    你可以直接在下面留言中詢問

  • If you like this video, make sure you click the like button down below,

    如果你喜歡這個影片就按喜歡

  • or you can subscribe to my channel.

    或是你也可以訂閱我的頻道

  • I'm going to enjoy my trip.

    我要去旅行啦

  • I'll see you next time. Bye!

    下次見囉

Hello, everyone. I'm George.

大家好,我是George。

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