In this lesson，we are going to learn what to say when ordering things online.

這一課要教大家網購的常用用語

Hey，where did you buy this dress from?

哇嗚，你這件洋裝哪裡買的啊?

I ordered it from spendyourmoney.com.

我這件是從「錢呼伊開落去就對了啦」訂的喔

Didn’t you find it expensive there?

你沒有覺得那個網站的東西很貴嗎?

No, not at all. It has some great deals! I got crazy discounts!

不會啊，完全不會喔！他們蠻多物美價廉的商品的說！他們就給我打折打到骨折！

How much did this cost you?

你買這個花多少錢啊？

Well, I got a 45% discount on the retail price!

這個喔，他們給我算批發價，然後再打5.5折

Wow that’s great. I will look at it today.

哇噻超棒的! 我今天馬上就來看看

Hello, is it buyawatch.com?

你好，請問您那邊是「一錶情深」嗎？

Yes, how can I help you?

是的，請問需要什麼嗎？

I ordered a couple of ladies watches and they were supposed to be delivered by 19th of this month but I haven’t received the order.

我有訂幾個女仕錶，本來這個月的19號就應該要送到我這裡了，可是我到現在都還沒收到耶

May I know your order number please?

可以跟我說一下您的訂單序號嗎？

Yes sure, it’s AK129984

好，我的序號是AK129984

Alright. I can see that the order is scheduled for delivery today.

好的，我這邊為您查到的資訊顯示是今天會送出

Hmm... I was hoping for an early delivery.

嗯⋯我本來是在想有沒有辦法早點送的

I am sorry sir. We didn’t have any inventory of that particular model, but you will certainly get your watches today.

真的是非常抱歉。我們的庫存剛好沒有您想要的款式，可是您今天一定會收到您所訂購的女仕錶

Okay. Thank you.

好，謝謝

Your bill amounts to 867 dollars.

總金額是 867 元

Do you accept credit cards? How can I pay?

你們收信用卡嗎？我該怎麼付款呢？

I am sorry, we don’t take credit card numbers on phone for security purposes.

不好意思，基於安全考量，我們不接受用電話受理信用卡資訊喔

I can send you an email with an online form that leads to a secure payment page.

我這裡可以傳一封e-mail給您，e-mail會將您連結到另一個可以安全付款的頁面

Won’t that take too long?

這樣不會太花時間嗎？

Well, I can also mark it for Cash on delivery and you can pay in cash to the delivery boy.

如果您現金支付給快遞人員的話，我這邊也可以幫您註記一下

That’s a good option. When will he deliver?

那我就付現好了。請問快遞什麼時候會到？

You will get this product within 2 days. Please keep the cash ready.

貨品將於兩天之後送到。請備妥現金，以便付款

Sure. No problems.

了解

Hey, is it fashionfreak.com?

你好，請問您那邊是 「飛炫到出水」嗎？

Yes, what can I help you with?

沒錯，請問您需要什麼呢？

Well, I ordered a dress from your site and I want to exchange it. Could you help me with this?

我之前有從你們網站訂一件洋裝，可是我現在想換掉。可以麻煩幫忙一下嗎？

May I know your order number and reason for exchanging?

可以麻煩您告訴我您的訂購序號，和想更換的理由嗎？

It’s AK129984 and it is not the same dress I ordered for.

我的序號是AK129984，退貨理由是這件洋裝跟我訂的不一樣

Oh! Is that so? I am really sorry.

是這樣子的嗎？真的非常抱歉

Please return the dress to us and we will dispatch the correct dress to you.

麻煩您將手上的洋裝寄還給我們，我們將會為您寄出您所訂的洋裝

Hmm... Okay. I will send the dress back to you.

嗯...好吧，我會把洋裝寄回去給你們

Thank you! I am really sorry for the inconvenience.

真的非常感謝！真的很抱歉給您造成不便了

It’s alright. I’ve ordered several times from you, and this is the first time that this has happened.

沒關係。我跟你們訂過幾次貨了，發生這種事情還真的是第一次

It has some great deals! I got crazy discounts!

他們蠻多物美價廉的商品的說！他們就給我打折打到骨折！

May I know your order number please?

可以跟我說一下您的訂單序號嗎？

Do you accept credit cards? How can I pay?

你們收信用卡嗎？我該怎麼付款呢？

Well, I got a 45% discount on the retail price!

這個喔，他們給我算批發價，然後再打5.5折

Well, I ordered a dress from your site and I want to exchange it. Could you help me with this?

我之前有從你們網站訂一件洋裝，可是我現在想換掉。可以幫忙一下嗎？