Hey this is MatSan

嘿這是MatSan

and welcome to our life section

歡迎來到我們的生活篇

today...still in Lublin

今天人還在Lublin

so that's why

這就是為何Józef先生沒在現場

Mr. Józef is not here

但我們邀請到

so this is..

企鵝先生和幽靈先生

from Chełm

幽靈先生是從Chełm城市來的

and he has the spider net on him

身上還掛著蜘蛛絲

in the underground of Chełm

你可以在Chełm的地下隧道買到這個紀念品

you can actually buy it there

因為這城市有個傳說

because there is a story that there's a ghost

說地下道有鬼住在那

I am a butterfly

我是隻小蝴蝶

today we're going to talk about

今天要聊的是

mean comments!

刻薄的留言!

oh no no

不對

how mean people could/ can be

到底人可以多刻薄

it's not about only YouTube

到底人可以多刻薄!!

but about our whole life experiences

我們不只有會談我們的YouTube留言

our life experiences everywhere

還會談我們的生活上遇到的人

since previously I was doing customer service

我們遇過的刻薄人故事

I need to talk with lots of...

畢竟我前工作是客服

stupid idiots

我每次都要跟很多白癡講電話

over the phone

當人們不用跟你面對面對談時

they can be really, really mean to you

他們真的什麼話都講的出來

if they don't see you face to face

我之前是在賣手機跟配件

I was selling phones & accessory of phones

在百貨公司裡面

in the shopping mall

但一樣的

and still you can meet lots of...

你變成要面對面跟一堆笨蛋對話

stupid people face to face

先從我們的YouTube留言開始

yea

先從網路留言講起

let's start from the comments

我們現在有越來越多的訂閱者

and the side of internet

大多數的人都非常非常正面

we're gaining more and more subscribers

很酷的支持者

and most of them are very, very positive

但我要說

very awesome, very nice, supportive

就是會有ㄧ些很負面的觀眾

right now I'm just saying that

有的留言超級怪

some of them are not so great

怪到你根本不知道他要表達什麼

some of them are so...

像是

weird

他們想要表達說他在罵你

that you don't know what they're talking about

但又不太確定

it is mean

因為你根本看不懂那留言

or it's not even mean

有的人在留言的時候

because we don't understand this

他們無論如何就是要酸你:

some people, when they're making the comments

你爛透了!

and they want to be angry at you

但他們無法找到正確的措辭來罵你

for example: you suck

至少學會把話講清楚吧

but they can't even present this

這樣我們才知道，哦他在罵我們耶

at least present your meaning clearly

「我是波蘭人！」

so we will understand

我就想

ok you're attacking us

好，我知道你是波蘭人

I'm like, ok I get it

然後呢？

and that's it

我就很納悶

that's all

這是要罵我們還是在支持我們

I'm like

他到底要表達什麼呢？好好奇

is this mean comment or it's a supportive comment

再來就是筆戰

what is he trying to say?

在我們頻道上漸漸可以看到筆戰

"argueing"

不是在攻擊我們

already getting popular in our youtube

但就是要在這攻擊別的網友

it's not about us

一個網友說了他意見

but about other people

另個網友就是堅持要跟他吵

one person said something

「你很笨，這想法太蠢了」

and the other person is ike blahhhhhh

然後就這樣無止盡吵來吵去

you're so bad and terrible

整個留言區就被這些人攻佔

and then that person is like:

正常的留言都被洗掉了

No YOU are terrible, I hate you

要一直往下拉才看的到

and the whole argue is going on

有時候我們也會覺得有點煩

so you can't see normal comments there

因為這些留言

you have to scroll down

跟我們影片的主題根本無關

through this whole conversation

我們完全就是在講另外一件事

it's kind of annoying us

但這些酸民

sometimes

他們就是會從中挑出一支針

because it has nothing to do with...

然後從背後狂刺你

what we were saying in the video

再不然就是

we were talking about totally different topics

他們會從你影片挑出一句話

but these mean people

真的是很不重要的一個關鍵字

they can just pick out one needle

我們根本不記得我們講了這句話

and just start to stab you in the back

沒錯，然後他們就會開始大肆評論這件事

or they'll take something you said in the video

就是要在我們的留言區寫一篇論文就對了

just one word

去做點有意義的事吧

one small keyword

他們時間太多了我覺得

that we don't even know we said that

這些人每天的待辦事項

and they're gonna talk about this

第一項

as if this whole video is about this

到YouTube上留刻薄的留言

they're gonna write an essay on our comment

我特別想講關於以下這種留言

get a life, people

讓我覺得很怪

they have too much time

第一

their daily routine, like check list

是關於

no. 1

口音

"LEAVE MEAN COMMENT ON YOUTUBE."

這件事真的...

and also I want to highlight

他不覺得困擾

2 comments (actually only one lol)

但我看了很厭煩

which I find it weird

有些人會留言說

no. 1

喔喔喔喔喔

it's about

Mateusz的波蘭腔好重

the accent

那又怎樣?

this is really the thing that...

如果我是德國人

not annoying him

你也要批評我的德國腔嗎

but more about annoying me

好啦你可能覺得這腔調很惱人

because people are like

但這不等於他的英文很差啊

ohohohohohoh

譬如說愛爾蘭人講英文時愛爾蘭腔很重

Mateusz got a very strong Polish accent.

英國人也有濃濃的英腔

and so what?

但你不會批評說這些都是不對的口音

so if I'm German

像我們的舌頭

so you're gonna say

已經習慣用波蘭文發音的方式來發英文的音

I have very strong German accent?

所以要把自己口音改掉不是那麼簡單的事

I mean, OK

「英文」每天被各種不同口音的人使用著

you might find it very unpleasant

不是只有英腔才是正統腔

but it doesn't mean it's a bad English

你可以有美國腔

for example, Irish people they have strong Irish accent

澳洲腔

and British have strong British accent

英國腔

but we won't say it's not right

愛爾蘭腔

you know usually your tongue

蘇格蘭腔

is working like the way you pronounce Polish words

粵語腔

so

好 我可以說我的口音還不錯

it's hard to make it like, American or any kind of accent

那假如今天我講的就是濃濃的台式英文

but to be honest

又如何?

there are lots of accents

如果別人可以了解我

there's not "English accent"

那我覺得就沒什麼關係

there is

只要我們可以了解彼此

American accent

我們完全可以聽懂彼此

Australian accent

特別加上我們也有些外國朋友

British accent

他們都是英文母語者

Irish accent

我的美國朋友之前就跟我說

Scottish accent

拜託，我完全聽得懂你們在講什麼

yes

不要在意自己用的單字很簡單

Cantonese accent

完全ok的，這又不是你們的母語

right?

幹麼對自己這麼嚴厲

yea and

你超氣這整件事的

ok, I would say

他不在乎

my accent is ok

但這些留言對我來說

but what if today I have very strong Taiwanese accent?

又來了，又來一個來討論口音的了

and so what?!

我建議你把自己的口音錄起來

if people could understand me

我很樂意聽聽你口中的完美口音是如何

so I don't think it's an issue

來呀

as long as we can understand each other

不然你來幫我們上課好了

we can understand each other perfectly

你用你的帳號上傳一集，教我們怎麼發音

and especially we have some...

對我們會很受用的

friends from abroad

好笑的是

they're native English speakers

如果有酸民出現

my American friends

你點過去他的首頁

they even told me

結果他一個訂閱者都沒有

come on, it's totally understandable

0位

don't worry that you're using simple words

連張大頭貼都沒有

it's ok

接下來是真實生活中的客戶

come on, it's not your native language

我們每天都在應付這些人

why are you being so harsh on yourself?

老阿公

you're so pissed by this thing

老太太

he doesn't care

對什麼都不滿意，都要生氣

but for me it's like

對我來說我很難理解和想像

oh come on, another one

你人生到底有多無聊啊

talking about the same issue?

有空去跟店員爭論這根香腸你賣太貴了

so maybe record yourself

他們可以跟你耗上幾小時

and I would like to see

對只能聽命於上司的店員生氣

what's the "proper" accent in your mind

這些人不是店經理耶

come on

我是在我前工作看到這情況的

maybe give us the lesson

我在賣我店裡的東西

make some videos about

這些客戶就是什麼大小事都可以抱怨

how to pronouce English

為生氣而生氣

so yea, that's gonna be useful

我之前做客服嘛

and it's funny

讓我印象深刻的

if there's any mean comment

是一個澳洲男子

you just click on this person, and...

基本上他跟別間公司訂了票

nothing

但他以為他是跟我們公司訂的

not even the profile picture

所以他給組不是我們的訂單號碼

then the customers in real life

但我還是很熱心地想幫他

normal life

不然先生你給我你的名字

we deal with this every time

電話或是email

these old grandpa

任何你預約時填的資料

old grannies

但是什麼都找不到

they're so angry about everything

我就跟他說

I don't know...

很不幸的，你的票不是跟我們訂的

I don't understand...

結果他超級無敵生氣

how boring your life have to be

他說

just argue about one sausage

你是想當個賤人嗎?!

which is too expensive for you

我大傻眼：什麼?!

they're gonna spend hours there

在那之後我超級無敵生氣

being angry to someone who sell the product

我回他

they're not even the manager

好 先生

I see this from my previous job

第一

I was selling something

我剛剛是盡全力在幫你的忙

and they were just being angry at everything

第二

they're angry at you, just because

我不是賤人

and like my previous work was customer service

拜拜

and what impressed me a lot

我就掛他電話

was one guy

我們公司有說如果客人對你不禮貌

he's from Australia

或是對你罵髒話，你有權利掛電話

basically he made the booking with other company

我覺得最愛吼別人的客戶

and he thought me made the booking with our company

就是那些已經知道自己搞砸事情的人

so he gave me the reservation number

我一定要投訴這件事

which is not our reservation number

我要大吼這些店員

I was still very helpful

所以說不定....

trying to help him

他們就會退我錢了

maybe...sir can you give me your name?

事情自然就會解決了

and phone number

他們又不能對自己生氣

email

所以他們一定要找個發洩的對象

anything you put when you book this reservation

這些人就是太懦夫了，不敢承認自己把事情搞砸了

and there's nothing

只好找個代罪羔羊

so I said

但同時這些人又讓我們滿開心的

sorry, Mr.

因為他們，我們多了很多故事可講

you didn't make the reservation with us

我的前工作

unfortunately

我就只是一線客服專員

and then he got pissed so much

工作就是聽你的抱怨跟投訴

he was like:

就這樣

"Are you trying to be a bitch?!"

我沒有任何權力可以「現在馬上退你錢」

and I was like

除非我用我私人帳戶把錢匯給你

WHAT?!

那些打來投訴的人每次都不斷大罵

and I was so pissed after that

「你現在馬上把踏馬的錢還給我！」

I said

我只能說

OK, Mr.

不好意思我真的無法

No. 1

凡事都是要照流程來的

I was trying my best to help you

先生，每件事都是要照流程走的

No. 2

你還能做什麼呢?

I'M NOT A BITCH.

大概就是這樣啦

GOODBYE

我們還有很多故事

so I just hung up on him

但會講不完

because we do have the right if someone is being rude

我希望這集不會太負面太悲觀

or use abuse words to us

但你懂的，這是真實的人生

I think the most shouting people

你不可能每天都遇到快樂的人

are the one who already know that they fucked up something

但至少我們試著對大家都保持開心的態度

and then they're like

我試著不要吼別人

I'm gonna complaint about this

因為我最近講話滿賤的哈哈

and shout at the person

對不起~~~

so maybe...somehow...

就這樣啦

I will get the refund

另外一集的Lublin直播

things will be solved

下次見囉

they can't be angry at themselves

希望你們喜歡這集

so they'll be angry at someone else

請按讚，訂閱和在底下留言哦

they're too coward to admit it's their own fault

也別忘了去逛我們的Facebook專頁哦

so they just want to push this mistake to someone else

祝你有個美好的一天!

the silence

再見囉!byebye!

these people made our day at the same time

我可愛嗎

we got so many stories to tell

不

because of them

previous job

I am the customer service, ONLY the representative

the first line

who is suppose to listen to your complaint

your bullshit

that's it

I don't have any right to "Give you back the money at the moment"

unless

I transfer from my own bank account

they're always shouting so much:

"Give me back my fucking money right now!!"

I can only say

I'm sorry, I just can't

you have to follow the procedure

everything has to be done by procedure, Mister.

what else can you do?

so that's pretty much it

we have lots of stories, but it's gonna be too much

I hope it's not too pessimistic

too negative for you

but you know, it's real life

you can't always meet happy people, right?

yea

we're trying to be happy to everyone

yea

I'm trying not to shout to people

cuz I'm pretty bitchy recently

I'm sorry

so that was it

another episode from Lublin

see you guys next time

hope you like the video

Please Like, Subscribe, and comment below!

and like our Facebook fanspage :D

have a nice day

see you!

byebye!

cześć!

Am I cute?

No