- [Christine] When Salesforce first launched,

- [Christine]當Salesforce首次推出時。

Facebook didn't even exist.

Facebook甚至不存在。

But today, social media and social selling are part

但今天，社會化媒體和社會化銷售已成為社會發展的一部分。

of the everyday sales process.

的日常銷售過程。

So Salesforce did something really helpful.

是以，Salesforce做了一件非常有用的事情。

They added social media information

他們增加了社交媒體資訊

to each account and contact.

到每個賬戶和聯繫人。

So for example, if you haven't heard back

是以，舉例來說，如果你還沒有收到回覆

from a contact and you're waiting for them

從一個聯繫人那裡，你正在等待他們

to sign a contract,

簽署一份合同。

you might want to pop into their Facebook account

你可能想進入他們的Facebook賬戶

to see if they're on vacation.

看看他們是否在休假。

So to set this up,

是以，為了設置這個問題。

you just need to do a few things to get activated.

你只需要做幾件事情就可以激活了。

So let me show you how to do that now.

是以，現在讓我告訴你如何做到這一點。

I'm going to navigate over to my profile picture

我將瀏覽一下我的個人照片

and go to Settings.

並轉到設置。

And then I'm going to scroll down to Display & Layout,

然後我將向下滾動到 "顯示和佈局"。

and to My Social Accounts and Contacts.

和 "我的社交賬戶和聯繫人"。

And you'll see you need this checked off,

而且你會發現你需要把這個勾掉。

Use Social Accounts and Contacts,

使用社交賬戶和聯繫人。

and then you can just select which social networks you want

然後你就可以選擇你想要的社交網絡。

to see information from.

以看到來自的資訊。

So in this case, I just selected Twitter and Facebook.

所以在這種情況下，我只是選擇了Twitter和Facebook。

I'm going to hit Save.

我將點擊保存。

Now at the time of this recording,

現在，在這次錄音的時候。

the maximum amount of information is really only available

最大的信息量實際上只存在於

in Salesforce Classic view.

在Salesforce Classic視圖中。

So I'm going to switch over to that now.

所以我現在要轉到這上面來。

And again, I just click on my profile picture

再說一遍，我只是點擊了我的個人照片

and switch to Salesforce Classic.

並切換到Salesforce Classic。

And I'm going to check out my friend, Kirk Hansel.

而我要去看看我的朋友柯克-漢塞爾。

Here he is.

他在這裡。

And you'll see right here,

而你會看到就在這裡。

there is a Twitter icon and a Facebook icon.

有一個Twitter圖標和一個Facebook圖標。

So if we click on Twitter,

是以，如果我們點擊Twitter。

we can see that there's quite a bunch of information here.

我們可以看到，這裡有相當多的資訊。

We can get a good idea about their marketing tactics here.

我們可以在這裡對他們的營銷策略有一個很好的瞭解。

It looks like they do some promotions.

看起來他們做了一些促銷活動。

They've been in business quite a long time.

他們已經經營了相當長的時間。

We see they celebrated a 25 year anniversary.

我們看到他們慶祝了25週年。

So this is great information.

是以，這是很好的資訊。

Now, we can also look at their Facebook profile.

現在，我們也可以看一下他們的Facebook資料。

If we click here, we can see Kirk Hansel.

如果我們點擊這裡，我們可以看到柯克-漢塞爾。

And they actually pulled in his profile picture,

而且他們居然拉來了他的個人照片。

which is fantastic because if we've never met

這很好，因為如果我們從未見過

with Kirk before, now we have an idea of what he looks like.

以前我們對柯克的印象很好，現在我們對他的長相有了一個概念。

So let's check out his Facebook profile.

是以，讓我們看看他的Facebook資料。

Great, so now we have Kirk's Facebook profile page

很好，所以現在我們有了柯克的Facebook個人資料頁面

and we can see if there's any information here.

我們可以看看這裡是否有任何資訊。

It doesn't look like he posts a ton,

看起來他的帖子不多。

but we can verify that he's a co-owner and that he lives

但我們可以證實他是一個共同所有者，而且他住在這裡。

in Los Angeles, which is great information.

在洛杉磯，這是很好的資訊。

So again, you can find this out for anyone who

是以，同樣，你可以為任何一個人找到這一點，他們

has an active social account in Twitter

在Twitter上有一個活躍的社交賬戶

and Facebook and in YouTube.

和Facebook以及YouTube中。

So now you have a wealth of information

所以現在你有了豐富的資訊

from social media connected to your accounts

來自與你的賬戶相連的社交媒體

and contacts in Salesforce.

和Salesforce中的聯繫人。

(upbeat music)

(歡快的音樂)