- You may have seen TV shows

- 你可能看過電視節目

about crime-fighting psychologists

關於打擊犯罪的心理學家

who interpret body language to find the killer.

解釋身體語言以找到凶手的人。

Hopefully you won't need interpretive skills for that.

希望你在這方面不需要解釋的技巧。

But having a basic knowledge of nonverbal cues

但掌握了非語言線索的基本知識

can definitely help you in the workplace in other ways.

絕對可以在其他方面幫助你在工作場所。

Does your boss actually like your idea

你的老闆是否真的喜歡你的想法

or is she just giving it lip service?

還是她只是口頭上說說而已？

Does your new acquaintance at the networking reception

你在聯誼招待會上的新認識的人是否

want to keep talking with you or split?

想繼續和你說話還是離開？

Are you right in suspecting

你的猜測是否正確？

that your colleague may not be so much of a friend?

你的同事可能不是那麼多的朋友？

Is a frenemy?

是否是仇人？

Non-verbal cues don't reveal everything, of course,

當然，非語言線索並不能揭示一切。

and there can be misfires or conflicting information.

並且可能出現誤報或資訊衝突。

Maybe you think someone

也許你認為有人

is wrinkling their nose at you in disgust

厭惡地皺著鼻子看著你

and they're actually just in the middle of allergy season.

而且他們實際上正處於過敏季節的中間。

But as long as you can take these cues as hints

但只要你能把這些線索作為提示

or pieces of information,

或片段的資訊。

they can form useful nuggets of data you can compare

它們可以形成有用的數據塊，你可以比較

against other sources,

對照其他來源。

and combined, they can paint a far more reliable picture.

並結合起來，它們可以描繪出更可靠的畫面。

There are a few things to keep in mind.

有幾件事情要記住。

First, take a look at whether their body language is open

首先，看一下他們的身體語言是否開放

versus closed.

相對於關閉。

If they're closed off,

如果他們是封閉的。

they may have their arms crossed

他們可能雙手叉腰

or they're otherwise protecting their body.

或者他們正在以其他方式保護自己的身體。

If they're open,

如果他們是開放的。

their arms are free and their torso is exposed,

他們的手臂是自由的，他們的軀幹是暴露的。

which is a sign of comfort and trust,

這是一個舒適和信任的標誌。

just like it is for dogs or cats

就像對狗或貓一樣

that let you rub their bellies.

讓你揉搓它們的肚子。

Now, a closed body posture could mean a number of things.

現在，一個封閉的身體姿勢可能意味著許多事情。

Number one, most innocuously, it could mean they're cold.

第一，最無害的是，這可能意味著他們很冷。

So if the heat's broken in your office,

是以，如果你的辦公室裡的暖氣壞了。

don't worry if your colleagues start doing this.

如果你的同事開始這樣做，不要擔心。

But it could also mean they're feeling nervousness

但這也可能意味著他們感到緊張

or hostility towards you in some way.

或以某種方式對你有敵意。

Again, you have to compare it with other data,

同樣，你必須將其與其他數據進行比較。

but it's worth noticing.

但值得注意的是。

Second, take a look

第二，看一看

at where your colleagues' feet are pointed.

在你的同事的腳指向哪裡。

This is a subtle tell,

這是一個微妙的告訴。

but really useful in situations like parties

但在聚會等情況下真的很有用

or networking events.

或網絡活動。

People's feet will point

人們的腳會指向

in the direction they want to be headed.

在他們希望的方向上。

So even if their upper body is pointing toward you,

是以，即使他們的上半身是指向你的。

if their feet are headed out the door,

如果他們的腳是往門外走。

they're not far behind.

他們並沒有遠遠落後。

That's where their body is telling them they should go.

那是他們的身體在告訴他們應該去的地方。

So try to take note

所以要儘量注意到

and respectfully wind down the conversation.

並恭敬地結束談話。

Even if they're not consciously aware

即使他們不自覺地意識到

they want to be out of there,

他們想離開那裡。

their subconscious will be grateful to you

他們的潛意識會對你心存感激

for not detaining them.

因為沒有拘留他們。

Finally, watch out for mismatched expressions.

最後，注意不匹配的表達方式。

If someone's smiling

如果有人在笑

but the corners of their eyes aren't crinkling,

但他們的眼角並沒有皺起。

it may be a proforma smile,

這可能是一個形式上的微笑。

one they don't really mean.

一個他們並不真正的意思。

Of course, it could also be Botox (laughs)

當然，這也可能是肉毒桿菌（笑）。

so pay attention to the full context.

所以要注意完整的上下文。

But it's one clue to look at.

但這是要看的一條線索。

Another thing to be mindful of

另一件需要注意的事情是

is subtle expressions of contempt.

是微妙的蔑視表達。

We all know what this looks like

我們都知道這看起來像什麼

if you've ever been, or been in possession of, a teenager!

如果你曾經是，或曾經擁有過，一個青少年!

Rolled eyes, smirking, or the like.

翻白眼，傻笑，或類似的情況。

Adults generally aren't so obvious about it.

成年人一般不會這麼明顯。

But if you see quick flashes of those behaviors,

但如果你看到這些行為的快速閃現。

that's what psychologists call leakage,

這就是心理學家所說的洩漏。

because people are generally trying to contain it

因為人們一般都在努力遏制它

but it leaks out.

但它漏了出來。

Put on your observer hat,

戴上你的觀察者帽子。

and if you notice something, even a quick moment,

如果你注意到什麼，哪怕是一個快速的瞬間。

it could be extremely informative.

這可能是非常有意義的。

Nonverbal cues are subtle but powerful.

非語言線索是微妙的，但也是有力的。

Learning to recognize and master them

學習認識和掌握它們

can help you understand far better where you really stand

可以幫助你更好地瞭解你的真實處境。

with your colleagues and clients.

與你的同事和客戶。

(bright music)

(明亮的音樂)