if it's malfunctioning.

如果它發生故障。

These steps are the same

這些步驟是相同的

for both Xbox One and Xbox Series X.

用於Xbox One和Xbox系列X。

You should try a soft reset and a hard reset first,

你應該先嚐試軟復位和硬復位。

as these are the easiest and most common fixes.

因為這些是最簡單和最常見的修復方法。

If your Xbox is still malfunctioning

如果你的Xbox仍然出現故障

after a soft and hard reset,

在軟復位和硬復位之後。

you can force a factory reset

你可以強制重置出廠

that will erase all your saved data

這將清除你所有保存的數據

but should restore the console to proper working order.

但應該恢復控制檯的正常工作狀態。

To perform a soft reset, simply turn it off,

要執行軟復位，只需將其關閉。

wait a few seconds, then power it back on.

等待幾秒鐘，然後重新通電。

You can turn off an Xbox

你可以關閉一個Xbox

by pressing and holding the Xbox button on the controller

通過按住控制器上的Xbox按鈕來實現。

then choosing either "Restart console"

然後選擇 "重新啟動控制檯"

or "Turn off console."

或 "關閉控制檯"。

To turn the Xbox off using the console itself,

要使用控制檯本身關閉Xbox。

simply press and release the power button

只需按下並釋放電源按鈕

on the front of the unit.

在設備的前面。

Let's go over the steps for a hard reset.

讓我們來看看硬重置的步驟。

Hold the power button

按住電源鍵

on the front of the console down for 10 seconds,

控制檯前部的 "M "字形指示燈亮起10秒。

releasing it only after the device shuts down.

只有在設備關閉後才能釋放它。

Disconnect the power cable

斷開電源線

and wait for an additional 10 seconds,

並再等待10秒。

then reconnect the power

然後重新連接電源

and turn the console back on.

並將控制檯重新打開。

To perform a factory reset,

要想執行出廠重置。

click your Xbox menu button,

點擊你的Xbox菜單按鈕。

then go to the profile and system tab,

然後轉到個人資料和系統標籤。

then click "Settings,"

然後點擊 "設置"。

then go down to "System,"

然後往下看 "系統"。

then click "Console info,"

然後點擊 "控制檯資訊"。

then click "Reset console."

然後點擊 "重置控制檯"。

Here, you will have an option

在這裡，你將有一個選項

to reset and remove everything

重置和刪除一切

or reset and keep my games and apps.

或者重置並保留我的遊戲和應用程序。

We suggest starting with the

我們建議從

reset and keep my games and apps.

重置並保留我的遊戲和應用程序。

And if that does not fix the problem,

如果這還不能解決問題。

then move on and try reset and remove everything.

然後繼續前進，並嘗試重置和刪除一切。