go straight to voicemail?

This could happen for several reasons.

In this video, we'll give you five possible methods

of troubleshooting this issue.

These steps may vary slightly,

depending upon your Android model.

We will be using an LG 40 ThinQ phone.

First, check to make sure

that your phone is not set to do not disturb,

which sends all of the calls directly to voicemail.

Pull down your phone's control center

by swiping down from the top of the screen.

Then make sure that the do-not-disturb icon

is not enabled.

Your phone's call-blocking feature

may be accidentally blocking phone numbers

that you want to receive.

You can turn this off in your phone app.

Start the phone app.

Tap the three dots at the top of the screen.

In the drop-down menu, choose "Settings" or "Call settings."

Then select "Call blocking & Decline with message,"

and then "Blocked numbers."

Remove any phone numbers from the list

that you don't want to immediately send to voicemail

by clicking on the small trash-can icon

at the top of the screen,

then selecting "Remove" at the bottom of the screen.

Some Android phones allow you

to automatically forward your calls

to another number or to voicemail.

Start the phone app.

Tap the three dots at the top of the screen.

In the drop-down menu,

choose "Settings" or "Call settings."

Choose "Calls" or "Additional settings,"

tap "Other settings,"

then tap "Call forwarding,"

and finally turn off any of the four listed options:

"Always forward," "Busy,"

"Unanswered," and "Unreachable."

If you recently changed your SIM card,

remove the card and reinsert it

to make sure it's set correctly.

A damaged SIM card could also be the issue.

In that case, the best option is

to contact your cellular provider

and request a replacement SIM card.

If none of these suggestions work,

there may be a problem with your cellular service

and not your phone.

Check a coverage map from your provider

to see if you have reliable service in that area

or test your service with another phone.

If your coverage is very weak,

incoming calls can go straight to voicemail.