拯救酒吧的最佳時刻 ?(第七季) (Best Moments of Bar Rescue ? (Season 7))

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>>: I need a direction,
that's what I need. >>: You need a direction?
Here's your direction: Learn!
♪♪
(Voiceover) Joining Jon for recon is
GRAMMY Award winning artist, T-Pain.
With over 15 years in the music industry
he has a history of investing in
unique start-ups around the country.
T-Pain possesses a sixth sense to help unearth
the problems haunting SacTown.
>>: So look at this, this is old town Sacramento
about 3.9 million tourists come here,
spend almost four billion dollars a year.
>>: Oh, wow.
>>: The bar we're going to is called SacTown.
>>: This is it, man. You're looking at it.
>>: So this bar was opened by Chris three years ago.
>>: OK.
>>: I love you guys like a third cousin.
>>: He opens up this sports bar, they now have about
300,000$ into it. Guy's losing eight grand a month,
>>: Oh!
>>: And he has enough money to make it about two months.
So here's what I did. I got about 40 people
they're standing around the corner.
We're going to put on these hats.
>>: Oh we're going in spy style!
>>: We're going to walk in that line, incognito,
>>: Yeah! >>: And let's experience
this place from the inside.
>>: All right cool, cool. I'm following you.
Jon and I are going to do recon together,
I think it's going to be great, I have no fears.
Except for, you know, raw food.
Not real good with raw food.
Not looking forward to that part.
But let's do it!
♪♪
>>: Just get, just go in.
>>: Like nothing ever happened.
>>: Oh, my God. (bleep)
>>: Come on in. God, it just got crowded.
>>: Welcome to our very quiet bar.
>>: Thank you. >>: Yeah.
>>: We'll be right with you guys.
>>: Big place. >>: It is huge.
(Voiceover) SacTown, a 9600 square foot space
is divided into two large upstairs rooms.
One used as a main dining room,
the other holding a large bar with three wells,
40 taps, and tabletop seating.
Below the main level is the kitchen,
haunted by the spirits of old Sacramento.
>>: You know what's interesting?
This is old, historic Sacramento.
>>: Right.
>>: This is sort of an historic looking building.
>>: Absolutely.
>>: Look at all this sports memorabilia.
Sports bars are the most popular concept in America.
>>: Right, right.
There's thousands of them in every city.
>>: It's a lot, yeah.
>>: So if this is a tourist neighborhood,
and you came here with your family,
you'd want to do stuff that was indigenous to here.
Right? >>: Absolutely,
you're in historic neighborhood. >>: No question.
Yeah, I want to see all Sacramento stuff.
>>: Hey, guys.
>>: What do you want to try, buddy?
>>: I want to try the wings.
>>: Sure.
>>: Definitely want to try the New York Steak.
>>: A French dip as well. What's your favorite drink?
>>: Shall we try one of each? See if we like them?
>>: Yeah, I'm down with that.
>>: All right.
>>: Did you know that T-Pain was here?
>>: Where?
>>: He came with Jon Taffer.
>>: Shut up. Stop.
>>: He is, he's right there, I see him!
>>: He's my, my baby--
>>: What? (bleep) What's baby daddy? (laughs)
Did he leave already?
>>: Who wants to eat a sandwich like this?
It's not (bleep) melted for shit.
>>: Did you serve it?
>>: Ricardo brought it up to me.
Like, I already knew no-one wants to eat it.
>>: Why is everybody so freaked out?
>>: Guys, they don't want to eat this,
it's not melted enough. They need it melted.
>>: Let's make it again. (bleep) Make a new one.
It's (bleep) bullshit, man.
(plate smashes)
>>: All right? >>: I'm (bleep) pissed.
>>: Well, you seem flustered, but...
>>: It's not funny, bro. I'm very frustrated.
When I partnered up with Chris, Crystal was
the kitchen manager that Chris already had here in place,
but she's not cutting it, man. It's a grilled cheese,
something so simple my kid can do it.
>>: All right, that's a New York steak.
>>: All right. >>: OK.
>>: And that's the French dip, it's very popular here.
>>: All right.
We should probably toast before we eat this,
because we may never live to toast again.
>>: Absolutely. It was good knowing you, man. (laughs)
Holy shit! >>: Oh, man!
>>: OK, what's in this thing? Jon, I can't lie, man.
I think I'm drunk. Oh, my God!
I was expecting a completely different taste,
and it was just mostly alcohol, and at that point
I can be drunk really quickly.
>>: Does that look good to you?
>>: I think they could have brought in,
just a live cow and put it on the table,
and I think it would have been about in the same area.
>>: Look at this, Pain.
>>: You don't recommend the food?
>>: How come? What did you have?
>>: So it was sort of like this one?
>>: Exactly.
>>: You gotta, come on, Jon. (laughs) (bleep)
>>: Look at this, this is not what a French Dip is.
>>: Jon, you gotta stop man, (laughs).
>>: I've got the wings here.
>>: I'm gonna tell you now, Jon, I'm serious about my wings.
I'm very serious about my wings.
If these wings are wrong, we may have to leave. (laughs)
>>: Well, let's see what you got, man.
Let's see what you got.
The wings came undercooked, the skin was rubbery,
it wasn't breaking off, it wasn't a pleasant thing
to have in your hand.
>>: Can I ask you a question? >>: Sure.
>>: Is there a cook or a kitchen manager or somebody?
>>: I do, yeah, let me take that to show them.
>>: No, leave this here, and have him come up.
>>: Sure, I'll be right back.
>>: That'll be, that'd be the better part.
>>: Ricardo? >>: Yes, Sir?
>>: A table's looking for you.
>>: What table? >>: And it's that guy.
>>: That guy? >>: That guy.
(bleep)
>>: How you doing? >>: Not too bad.
>>: Would you want to eat that?
>>: No, Sir.
>>: Would you want to eat that?
>>: No, Sir. >>: Why not?
>>: It doesn't look appealing, it doesn't look appetizing.
>>: Where's Chris the owner, is the owner here?
>>: Yes, he's here.
This is not the experience I wanted Jon to have tonight.
This is (bleep) embarrassing.
>>: What? >>: He's there, bro.
>>: Huh? >>: He's sitting right there.
>>: Who is? >>: Jon Taffer.
>>: Where?
>>: Are you (bleep) serious, Chris?
>>: Really? >>: I knew that he'll be,
oh, my God.
>>: Oh, crap, here we go.
>>: So I thought to myself, for recon,
who do I know that spends a lot of time on the road,
that know bars, know good food?
So I got Ryan Reaves, Nate Schmidt,
two of my favorite hockey players in the world.
These guys tour major cities, go to the best venues
they're always treated incredibly well, they're VIPs,
and Ryan is even a part owner in 7Five Brewing Company
so he really knows his stuff.
>>: Here's some of our cocktails that we have here.
>>: Thanks. >>: All right.
>>: I'm going to get out of my comfort zone here.
>>: Me too (laughs) like, me too, I mean.
>>: I'll try this Huckleberry Limeade.
>>: Huckleberry Limeade. >>: And I'll get--
>>: Is it good? >>: It's good.
>>: You wouldn't lie to me, would you?
>>: I wouldn't lie to you.
>>: I think I'll take a Kiss Me, then.
>>: And a Kiss Me.
>>: That is definitely outside of my comfort zone. (laughs)
>>: Oh, man, yeah.
>>: All right, well, I'll see you
when I get out of here I guess.
>>: So there's Brandon. He appears to be
in some kind of crisis management, doesn't he?
What could possibly be going on
with six customers or so in his bar
that would have him in the office
at that time doing that?
>>: A real owner is going to be out there
talking to their guests, talking to their people.
He can go talk to Ryan and Nate,
make them feel welcome inside the bar,
that's all they're really looking for.
>>: What's this-- >>: Huckleberry.
>>: That's sweet! That's sweet.
It's like, like sugar cubes.
>>: Like a fun dip? >>: Yeah.
>>: What's in that? >>: Whipped cream!
>>: Oh yeah--
>>: There's whipped cream in that?
>>: Yeah, there's whipped cream. >>: I can't wait to see this.
>>: Do we not have any whipped cream?
>>: No we don't, we don't have any no whipped cream.
>>: Why would they be out of whipped cream in a can?
You put a can in a fridge, it stays there for months.
It's not like they have to buy it every week
and rotate it. You'd think if they have a drink
with whipped cream, that would be one product
that they would have plenty of in the fridge.
>>: Exactly.
>>: Try that. If you don't like it let me know.
>>: Imagine it with the whipped cream.
>>: (laughs) Imagine it with it.
>>: Oh, boy.
Um. >>: Not bad?
>>: Is there a Margarita on the, on the possibility?
>>: You want a Margarita? >>: Yeah.
>>: Can I actually do a Margarita too?
>>: Yeah, two Margaritas?
>>: Yeah, thank you. >>: Thank you.
>>: Maybe that's where the time for two comes from.
The first drink sucks, so it's time for two.
>>: It's time for two.
(ice rattling)
>>: OK, what kind of mixer is that, is that a plastic cup?
>>: They don't even have proper tools back there.
>>: That's an old-style Martini cup,
has a strainer built in to the lid.
Look at how little it's filled the glass.
>>: Oh, and then she's adding ice after.
>>: How's that working out, Phil?
>>: It's horrible. Now she's adding more mix
because she has to fill it up.
>>: By not measuring properly, there's no way
this is going to be a balanced cocktail.
>>: Can we do an order of the wings,
the tenders, and the wedges?
>>: What's the point of shaking it
if you're going to pour more mixer in when you're done?
(laughs) What's the point?
>>: Cheers, big fella. >>: Cheers.
>>: It's pretty sweet. >>: Sweet.
>>: I like mine kind of spicy.
>>: And there is a very small,
almost residential, deep fryer.
>>: Right, something that you can have
in your own kitchen at home.
>>: But a deep fryer like that,
you put more than six or seven wings in that thing,
the temperature drops right away.
You can't cook in a commercial environment
with that thing, Phil. >>: No way.
>>: You see any gloves anywhere?
>>: I see zero gloves, I was just about to say that.
>>: So is the bartender trained in kitchen sanitation?
>>: Come on.
>>: This is a completely different discipline.
Bartenders make drinks. >>: Sure.
>>: Kitchen personnel train to run the kitchen.
Do you think that she has any idea how to work in a kitchen?
>>: No, absolutely not. Absolutely not.
>>: And where the hell is Brandon in all of this?
It looks like he's still screwing around in his office.
I mean that's just, absolutely insane.
>>: Your wings.
>>: I'm going to dive into this little guy right here.
>>: Look at his face! (laughs)
>>: Phil, the food is absolutely terrible.
There's not enough customers in here.
We're not going to learn much about
the bartenders watching this.
What about if you go in?
I want to see if the bartenders react to you well.
Right? Can they make it for you?
We'll at least know where they stand,
and then we can deal with it then.
>>: Let me go see what these guys
are working with in there, Jon.
>>: Great. Let's give it to them, buddy.
>>: All right.
(dramatic music)
>>: How you doing? >>: Oh, Oh!
>>: What's up, I'm Phil. How you doing, what's your name?
>>: Anthony. >>: Anthony?
>>: Yes, Sir. >>: What's your name?
>>: Amanda. >>: Amanda, nice to meet you.
>>: My two friends right here, they had Margaritas?
>>: Yes.
>>: I want to see how you guys make those Margaritas.
Because I do know that Trina made them wrong.
So I want to see how you guys make them.
>>: We have Margarita glasses,
what's the size of those Margarita glasses?
Do we know? >>: I don't know the size.
>>: No? OK.
>>: We don't have free pour, so it's kind of,
I've never been trained on it.
>>: Let's make this Margarita, lets taste it.
One, two, three, four.
>>: No, make it. >>: Holy shit.
That's a lot of juice.
>>: About the same, I'm making them.
>>: Pour that drink. What are you doing?
>>: (bleep) >>: This takes forever.
What is this? Whoa, okay.
>>: We always use the ice
that we have. >>: Go ahead, do your thing.
So you made two drinks in one, right?
>>: Well, I tried to.
>>: I can't watch this any more.
(dramatic music)
>>: OK (bleep)
>>: Look at those chicken wings.
Aren't they all supposed to be one color?
One side shouldn't be darker than the other, should it Chef?
>>: That could be the frostbit part of the chicken
burning quicker than the rest of the bird.
Jon, just looking at this, there's not a leader,
there's not a manager, there's nobody teaching them,
this is kind of like, (bleep) they're not going to notice
send it out anyways. Right?
>>: Look at the pull, look at the pull. (laughs)
How is she eating that. Oh! (laughs)
Look at the long chew. Still chewing.
>>: It's not a bubblegum commercial.
>>: Still chewing.
You should have had a swallow if it was a decent wing.
No swallow. Still chewing.
Then the forced swallow.
I don't have to taste that chicken wing to know it sucks.
Here's the bird system, which we have in Utah.
Now that bird measures an ounce and a half.
Now look at that cocktail.
You've got an ounce and a half of liquor,
and about 28 ounces of mixer.
How does that work for you, Rob?
>>: Terrible. I mean, you get so filled up
on all those mixers, it's terrible.
(Voiceover) Due to Utah's strict alcohol laws,
only allowing 1.5 ounces of any given spirit per drink
making a cocktail in the wrong glass
will require more liquid to fill it to the top,
thus diluting the flavor and lessening the drink's quality.
>>: Makes absolutely no sense.
Why use a glass that you don't fill?
>>: Right? >>: I don't know.
>>: So guys, this is a big bar.
We've seen that their food isn't quite up to snuff, right?
We're not sure they know how to cook properly,
the drinks are awful, we can see that.
There's a lack of training,
we don't see Bill engaged at all.
But we can't see much more. This place is so big
and there's only like five customers in there.
So I did something tonight for recon, guys.
I got 50 people for recon. 50.
(people chattering)
I want to see what Bill does.
Does Bill move quick when a bar is busy?
Does he interact with his kitchen when it's busy?
Does he check his ticket times?
Is Bill, in fact, engaged in this operation?
I want to see if Bill jumps behind the bar, don't you?
>>: Yeah, absolutely.
>>: She waited a long time and didn't even get food,
that bugs me.
>>: I'd like the two of you guys,
to go up to the front of that line.
>>: Is everybody thirsty?
(Crowd) Yeah!
>>: And walk all those 50 people in.
So what I'm going to do is
I'm going to give you guys earpieces.
Rob, if you can hear me touch your nose.
>>: T-Bear! Do we have anybody working the door?
Oh, my God. And now I have to go down here for ice!
>>: Bartender, bartender's already getting mad right now.
>>: (bleep) (bleep) Jesus Christ.
>>: Raise your hand and sort of ask for a drink
aggressively, if you don't mind.
>>: Can we get two bottles? Can we get two-
>>: This guy is such an (bleep).
I need three screwdrivers.
>>: Can we get a beer here?
>>: Yeah. >>: Yeah. Give me one second.
I'm going to (bleep) stuff your face.
>>: So instead of getting a beer they both walk in the back.
>>: Can you do a mule? >>: Yeah, what kind?
>>: Like a whiskey mule?
>>: Sure.
(tense music)
>>: What's up, Bill?
>>: Where's my hugs? Good seeing you brother.
>>: Look at this!
>>: Oh, look at manager boy.
Our boy is hugging people, but he's not helping the bar.
(Female Bartender) T Bear, I need raspberry vodka!
>>: You're hugging people, can I hug you?
I don't see you doing anything else,
so I might as well hug you.
>>: Yeah, well...
>>: Is this your... >>: This is mine, I'm Bill.
>>: Bill, owner? >>: Hey, I'm Rob.
So this is yours? >>: Yes.
Well, it owns me right now.
>>: You know, you have a lot of people
that are waiting on drinks.
>>: You make drinks? >>: Can you make drinks?
>>: I can make shots.
>>: So you don't know how to make drinks?
>>: You don't know how to make drinks?
>>: I'm very ill prepared for behind the bar.
(Rob) You're ill prepared for behind the bar?
(Bill) That's something I'm working on, yeah.
>>: But you own the bar? >>: Yes.
>>: And you can't make drinks? >>: I can make some drinks.
>>: How long have you owned the bar?
>>: Two years.
>>: When do you think it's time to learn to make drinks?
>>: Do you think it's time to, maybe, learn to make drinks?
>>: Yeah. >>: How do you manage cocktails
if you don't know how to make them?
(Bill) I've relied on the expertise of other people.
I know, I am, one of the reasons...
It was that bad? >>: Sorry, go ahead.
>>: Ugh. >>: There's no expertise,
this drink sucks. >>: It's my problem, I get it.
>>: Well, if it's all because of Bill, I'm gonna talk to Bill.
(tense music)
>>: I'm gonna go check the kitchen,
'cause that tastes like shit.
(tense music)
(cheering)
>>: Hello, Mr. Taffer. >>: Hi, Bill.
I have a guy in here who's apparently a nice guy.
>>: Yes. >>: But you're not a nice guy
when you take $300,000 from your in-laws
and do nothing to pay it back!
>>: That's fair. >>: Are you?
>>: That's fair. >>: If I owed my in-laws $300000
I'd learn how to make a (bleep) drink.
>>: Yep, that's fair. >>: How come you didn't?
>>: I have no (bleep) excuse. >>: None whatsoever,
so are you a failure? >>: No.
>>: Well, you're failing here!
>>: That's why I called you guys.
>>: Oh, so I'm supposed to solve your problem,
that for two years you didn't learn a freakin' thing!
>>: I needed direction, that's what I need.
>>: You needed direction?
Here's your direction, learn!
(dramatic music)
So here's my thought, I'd love you guys to go inside,
get a feel for the place and find Sean for me.
I wanna get the story from Sean and then I'm gonna get Mike
and I'm gonna get the story from him
and I wanna see if I get the same story.
(dramatic music)
>>: This place is massive!
The first thing I notice is it's like a country bar,
with a bull, with some bullshit in the corner
and it was just enormous and ugly.
Are you Sean? >>: You're right, you're good.
>>: Jon Taffer's outside, he wants to talk to your right now.
>>: Okay.
(tense music)
>>: Can I get a watermelon breeze?
>>: Yes. >>: I'll do a beach cucumber.
>>: All right.
>>: Shall we get nachos? >>: Yeah.
I feel like you judge a place on the nachos.
(tense music)
>>: Sean, good to meet you. >>: Nice to meet you.
>>: I wanted to bring you out here and get the story from you.
So, when did you open this?
>>: Late summer of 2017.
>>: Did you bring in investors, no?
>>: I brought in investors,
but we ended up running out of money.
>>: So what did you do to get the money?
>>: I went back to the investment group.
They would put in an additional $60,000,
but if we defaulted, that I would lose my shares.
>>: So what happened to the $60,000 note?
>>: I lost it, but they decided I would back away,
in exchange for 10% remaining equity.
>>: So legally, right now, do you own 10% of this bar, or not?
>>: Yes, absolutely I do.
Mike's interpretation is absolutely I don't.
(tense music)
>>: Do you get along with your partner?
>>: No. >>: Pulling a Sari?
>>: No.
>>: So my question to you is, can you turn this around?
>>: I believe that I could do this, I know I can.
The problem is Mike.
(tense music)
>>: All right Sean, why don't you go back in and to work?
>>: Thank you.
(tense music)
>>: Sean called me to rescue this bar,
but Mike disputes whether Sean even owns any of this bar.
I can't understand who's an owner and who's not!
>>: Are you Mike? >>: Yes sir.
>>: Jon Taffer's outside,
he'd like to discreetly speak with you,
if you could come outside for me.
>>: So I'm gonna go talk to Mike and try to hear
his side of the story.
>>: Are you gonna go first?
(laughing)
Oh, my God.
There's just all sour mix.
(tense music)
Thank you. >>: Thank you.
(Amy) How do these nachos look?
Well this cheese is legit cold and it's, like, thick
and it's almost grainy. >>: Like, it's too salty.
I never thought you could (bleep) up nachos,
but they have successfully screwed up the nachos.
(tense music)
>>: Pleasure. >>: Likewise.
>>: Fill me in on this.
Were you an investor
when this opened two years ago originally?
>>: Yes, there were six of us originally.
>>: And who was running it? >>: Sean, he had full control.
He was in charge of the checkbook,
he was in charge of everything that happened.
>>: Got you, so Sean put the deal together.
>>: Yes. >>: Went to you guys.
>>: Correct.
>>: Now, is there a deal that he gave up his equity already?
>>: Yeah. >>: Tell me that.
>>: On the $60000 loan we gave him, he signed a note
guaranteeing he would pay back the 60 grand within a year,
plus interest.
He never made one payment.
Our note said you don't make one payment,
you default 100% of your shares.
>>: So now he defaults,
so now you guys own 100% of the business.
>>: 100%.
Sean put a lot of sweat and time in here,
so we didn't wanna take everything,
so we offered to leave him 10%,
you know, trying to be generous.
>>: Okay. >>: Sean wouldn't sign it,
to this day he has not signed it.
>>: So he owns nothing. >>: He owns zero.
>>: And is he getting paid? >>: Yes, I'm paying him.
>>: So he told me that he hasn't gotten paid for a year,
is that right? >>: No.
(tense music)
>>: So who owns it now? >>: Me.
>>: You own 100% of it? >>: Yes.
>>: Because he just told me he owns 10% of this bar.
>>: Yeah, he tells me, "Oh, I own 10%."
I said, "Sean, you never signed shit."
And he goes, "I disagree, I signed it."
But you never gave it back to us.
He likes walking around, acting like he's the owner.
>>: We have to clear this up, do you agree?
>>: 100%.
>>: I'd like him to see us walk in together,
so he understand we talked. >>: Okay.
(tense music)
>>: Okay, I've heard both sides of this story
and Sean's side of the story is not adding up.
I don't think he owns any of this bar,
so I've gotta resolve this issue between him and Mike
before I can even begin rescuing it.
(tense music)
>>: Are you kidding me?
>>: I sat with you and heard a story from you.
>>: Yeah. >>: I then sat with Mike
and heard a completely different story.
(tense music)
Do you own this bar?
>>: Yes, I do. >>: You don't own shit, Sean.
(Sean) I do, I have the paperwork to prove it.
>>: You have executed paperwork? >>: Yes!
(Jon) That says you own 10% of this bar?
>>: Yes, absolutely. >>: He doesn't have shit.
>>: I've got it in my truck right now,
you can take a look at it, Jon.
>>: Go get it, go get it! >>: Let's go.
(Kenny) Ugh, it's 100% bullshit.
(dramatic music)
>>: I'm Jon, Kenny, nice to meet you, pleasure.
Question. >>: Yes sir?
>>: How many times do you hear him say he owns the place?
>>: Every single day.
>>: But he doesn't have that authority, does he?
>>: No.
(tense music)
>>: What have you got? >>: Right here.
>>: Show me an executed document.
>>: My signature, my former partner's signature,
their managing member's signature.
>>: We've never gotten that, we've never gotten that back.
This, they're the only two signatures
that were ever on that.
This is the first time I ever seen
Sean's signature on there.
>>: This is the one that says you still have 10% ownership
of the business. >>: And it's not true!
If you refuse to sign it--
>>: Bullshit, I never was given--
>>: So let me ask you this.
Did you ever give this back to anyone?
>>: I didn't get that until--
>>: Did you give this back to any one of us?
>>: You gave it to me seven months later!
>>: How long have you been here?
How long have you been here?
>>: Doesn't matter!
>>: Did you ever give this back to us?
>>: There was never anything,
show me where it has a timeframe!
>>: Yes or no, did you ever give it back to him?
>>: No.
My attorney told me to hold onto it.
(tense music)
>>: So then they never got an executed document from you.
>>: They did know that it was executed,
they did know it was signed.
>>: If they didn't get an executed document
from your attorney, then the contract isn't closed, right?
>>: They knew that it was-- >>: Negative.
>>: Sean, listen to me!
If your attorney never sent back an executed copy,
is it valid?
Is an unexecuted document valid?
Yes or no? >>: No.
>>: So then therefore, is it valid?
>>: I guess not.
(tense music)
>>: So you don't own shit!
(dramatic music)
DJ bought this bar five years ago.
Now he's losing over 5000 a month.
He's 180000 in debt now.
He has about enough money, if he's lucky,
to make it about six months and then he's done
and here's the worst part.
DJ has a daughter named Leah, and Leah is 10 years old.
DJ wants nothing more than to pass this business
onto his daughter.
DJ's ex wife, Tammy, owns half the bar and word has it,
she doesn't come around much anymore
because DJ doesn't allow her to take ownership of anything.
Could you imagine owning a bar 50/50 with your ex husband?
>>: I cannot.
>>: There's fries, but they put cheese on 'em.
>>: So there's Tommy.
Tommy's the bar manager.
>>: Yeah, I've never made this, or at least I don't remember.
>>: There's Trina, Trina's a bartender.
>>: A wet (bleep).
>>: There's Victoria, Amy. >>: I need a drink.
>>: Another bartender. >>: Where does this go?
>>: To Tommy. >>: To Tommy?
>>: Yeah. >>: There's Roxy,
she's a waitress.
There's Heather, a waitress. >>: Okay, got it.
(Jon) And there's James, Chef.
He's your cook.
(electronic music)
(patrons chatting)
>>: Yes, sir? >>: Can I get another one?
>>: Yes sir.
(patrons chatting)
(Jon) Oh, so here we go.
(tense music)
Can you manage a pour that way?
>>: No. >>: How does he make money here?
(tense music)
Well it's obvious over-pouring is an issue,
but DJ wouldn't know that, because he's not here!
Where the hell is he?
Look at this place, it's pretty big.
>>: Yeah, the clientele is odd.
>>: So you notice there's no single girls there?
So Amy, have you ever seen a nightclub
without women succeed? >>: No.
>>: So we're looking at a decent bar, in a decent location,
with a decent outside, with a decent floor plan,
that doesn't look so terrible when we look at it here.
Why the hell is it failing?
When everything else is decent, then the human factor's not.
>>: Right. >>: Right.
>>: So this has to be a bar plagued by leadership issues.
What I'd like to do is, I'd like to send you in alone
to do recon, Amy.
(laughing)
I'd love you to sit at the bar.
>>: Okay. >>: Order a drink.
>>: Mm-hmm. >>: Order some food
and let's see,
do the employees pay attention to you, or not?
Do they make you, as a woman,
feel important there, or not?
'Cause if it doesn't feel right, we gotta start there.
>>: Okay.
(tense music)
>>: Now if you owned this bar and Amy came in alone,
wouldn't you go out of your way
to make sure she felt comfortable?
>>: Yeah, I would, it makes perfect sense why you would.
She's a single girl, that draws in the men,
I would especially make sure she felt comfortable.
>>: 20 Amys. >>: Yeah.
>>: And we're good to go.
>>: You have 80 men, 20 Amys, you know?
>>: She's, like, the perfect customer.
>>: Perfect, right?
>>: Yes, how can I help you? >>: Do you have a menu?
>>: Let me see if I have one back here.
>>: And Amy looks like she sorta fits,
she could be just another customer.
>>: A local. >>: No, no drink.
>>: Oh, okay, you don't have a drink menu?
>>: No, no drink.
>>: Can you make, like, a Manhattan?
>>: I don't have sweet vermouth.
♪♪
>>: We got cocktails
that are really not targeting women at all.
Is this the anti-girl bar?
>>: I mean, this is doomed to get women in the door.
>>: Can I get a gimlet? >>: A gimlet?
(Amy) Yeah.
>>: A gimlet is a two ingredient drink.
>>: As simple as it gets.
>>: A gimlet is just vodka and lime juice, right?
>>: (bleep).
DJ, what's a gimlet again?
>>: Huh? >>: A giblet, or a gimlet.
>>: Gimlet?
Oh, (bleep), I don't remember.
I don't know how to make a (bleep) giblet.
Look it up, that's what I do if I can't remember.
>>: DJ doesn't know.
Now this is the third employee
involved in this gimlet, Jason.
(tense music)
Oh, you don't put soda in a gimlet!
>>: Nah.
(Amy) I wanna get something to eat too.
What do you recommend? >>: I like the wings.
>>: Cool, I'll get the wings. >>: Okay.
(patrons chatting)
>>: Oh, my God, so strong.
>>: They have no idea what they're doing
and DJ is just back in the kitchen, playing with limes.
Do you see any cooking equipment?
(Jason) I don't.
>>: All there is is the cheap, tiny, little deep fryer.
This is a big space, so they got that big bar
and the big nightclub
and that's the only piece of cooking equipment,
so Jason, what would happen if they ordered three items
at the same time?
>>: They'd have to make 'em one at a time
and people would be waiting a very long time
for their food.
(tense music)
(James) Oh, (bleep).
>>: Look at these chicken wings, it looks like, in a pail
and he's swirling 'em around
and one wing just flipped up onto the floor.
I think these are gonna be Amy's wings too.
>>: Well, I guess wings are supposed to fly, right?
>>: (laughing) Yeah.
(Jon) Now we have nachos.
>>: I can look at this food and tell that in the kitchen,
they don't give a damn.
(tense music)
(Jon) What are they doing, Chef?
>>: You would think that they're splitting the atom
with how much work they're putting into this.
(Jon) Look at the cutting board, Chef.
>>: Cutting board, no gloves.
There's raw chicken on his cutting board
with his knife, with his towel. (Jon) All over his hands.
(tense music)
All over the handle. >>: Oh, my God.
I'm curious, where his hands go next.
(tense music)
So he's touching chips now,
with his raw chicken and beef hands.
(Jon) Covered in chicken
and this is all happening right in front of DJ.
>>: Oh, man.
>>: Okay, now he's got chicken all over everything.
(tense music)
>>: That's actually yours, so your chicken nachos.
>>: Chicken nachos? >>: Uh-huh.
>>: He's sending out raw food with that,
we gotta stop this, Chef!
(dramatic music)
(Patty) So I've never done it.
(Adam) I mean, I could probably figure it out.
>>: Patty good at running this place?
>>: No. >>: How come?
(sighing)
(Woman) For a number of things.
One, she doesn't know anything about a bar.
>>: And does she drink in there? >>: Oh yeah.
>>: I need a drink.
(sighing)
Hey Bobby, can I have a shot?
>>: She's a shit show when she's drinking.
>>: Does Patty have a day job? >>: Yes, she's in real estate.
>>: So she sells real estate by the day time
and comes in this bar at night.
>>: Sometimes. >>: All right,
ima put my water by yours.
>>: So there's Adam with Patty. >>: Mm-hmm.
>>: So Adam is Patty's husband? >>: Correct.
>>: There's some nachos, there.
(Jon) So there's Randy running food, isn't he?
>>: Yep.
>>: Is Randy involved in the business?
>>: You guys need anything? >>: I could use another shot,
when you get a chance.
>>: He didn't at first, but when I ask him to do something,
he's the guy that will get it done.
>>: Really?
But Patty is standing there, having a drink.
>>: I'm just here, having a drinky.
(laughing)
>>: So if you own this bar, would you let her run it?
>>: No. >>: Really?
>>: Not kidding. >>: What are you drinking?
>>: What does Bobbi do?
>>: She's my bartender.
>>: An issue bartender?
>>: I wasn't able to train her.
>>: When you get a minute, will you get me a shot?
>>: Lemme try these sweetie.
>>: So talk to me about Mike?
>>: He's my security guard.
He can handle a situation and still be chill.
>>: No, you did.
>>: So Mike's a good man.
>>: Yes.
>>: Gina.
>>: So Randy's running food to tables.
>>: This is our first run.
>>: Are we doing deep boats for the cheese?
>>: Yes, because we got.
>>: We haven't had food in the bar
for like two and a half months.
>>: Wow!
>>: You're getting your system Brandon?
>>: Randy, he just found Brandon
because he's tired of not having or making any sales.
>>: Randy made it happen,
people can't stay that long without any food.
>>: They come and have a drink or two and then they leave.
>>: Mike, who do these go to?
(Mike) That table right there, black hat.
>>: Look at this, look at the look on her face.
She doesn't know what she's doing.
So they don't have table numbers or anything,
they don't know where the food goes.
(Sarah) So unorganized.
>>: So help me understand.
So Randy bought the building >>: Correct.
>>: and the business and then drawn in Patty.
And I understand they're 50/50 partners.
>>: Yeah.
>>: How much is there friction between Patty and Randy?
>>: A lot.
>>: Feel when you're in there? >>: Mm hmm.
>>: What is it over?
>>: He doesn't care that she drinks
but it's the amount she drinks
and the how she's stumbling and all over the place.
>>: So what does he do about it?
>>: He doesn't know what to do.
Me and Randy are lot alike in a lot of ways,
we don't like conflict.
We're gonna step back because we don't want the conflict.
I have to work there, I need this job, I have four children.
>>: So when Patty comes in and gets drunk behind the bar,
that hurts you, doesn't it?
>>: Yes.
>>: Oh, it's bright in here.
>>: Yeah.
>>: So we have a couple of radio stars here in town
to come in and do a reconnaissance.
I've got Bill Alred and Gina Barbary.
>>: Oh, wow.
>>: They can go on a radio and fill this place
if they want to in a heartbeat, couldn't they?
>>: Hey, how y'all doing?
>>: What happens when new customers come in?
>>: We ID them.
>>: Regardless of the age of the person?
>>: 35 and older, The Art Bar, we scan everybody.
>>: Just to be safe? >>: Just to be safe.
>>: Hi. >>: What are we drinking?
>>: Somebody was telling me
about some kinds of marijuana drink
or something. >>: The liquid marijuana?
>>: I'll have a margarita.
(Bobbi) A margarita, okay.
>>: A liquid marijuana?
>>: There's no actual marijuana.
>>: Look at the color of that drink.
You can see how dark green that cocktail is,
is that the right color?
>>: Uh, oh!
>>: Let's see what he thinks of that.
♪♪
Look at him, he's all puckery.
>>: It's really sweet.
>>: The cocktail's too sweet, you can't drink it, can you?
It's gotta be balanced.
There's her margarita.
Does a margarita going to plain glass.
>>: It's an anemic lime.
>>: I wanna see if Patty gets involved in
'cause right now while she's doing is drinking and laughing.
>>: I just sit here and hold the toilet paper.
(laughing)
>>: And I look at Patty who's not cleaning anything
and is drinking behind the bar.
And I look at these things, I don't understand it.
>>: She doesn't clean.
>>: It seems to me that you care more than she does.
>>: I do.
>>: Why do you work in this bar?
You love it here?
>>: Mm hmm, it's my bar.
>>: It's your life.
>>: Yeah.
>>: All your friends, years of your life you put into this.
>>: I know.
>>: Does it anger you? >>: Yeah.
>>: Throwing it down the toilet like this?
'Cause you're upset right now, she's not.
>>: What would you like?
>>: I want two nachos, put also like a hamburger.
What do you want?
>>: The chicken strips and fries.
>>: Okay, all right.
>>: Let's take a look at the kitchen.
He's never done this before.
So what do you see anything that is no gloves on his hands?
>>: No, there's no gloves.
>>: So do you know what it's like for a place to be clean?
Do you think this bar is clean?
>>: No.
>>: Complete shit hole.
That's his nacho cheese,
look at the sides of it all brown.
You see the chunks in it?
Those are chunks of burnt cheese and that's not even real cheese.
That's mostly oils.
It's fake cheese, that's the cheapest of the cheap.
So lemme ask you a question,
you know how to run a kitchen,
you know that the bar should be clean and organized,
why won't they let you manage?
>>: 'Cause they have to be in charge.
She has to be in charge all times.
>>: Regardless of your experience.
>>: Correct?
>>: It's been almost a half an hour.
>>: We're on it, we got one cook.
I apologize, but we're on it.
>>: The nachos which didn't come out in five minutes.
>>: I need a shot.
>>: Oh, my gosh.
>>: I'm telling me to have a shot, that or I'll cry.
So shot of tequila or meltdown.
>>: All right, thank you. >>: Thank you folks.
>>: Can't wait till you taste the burger.
>>: Terrible.
>>: I mean I'm only eating these fries 'cause I'm starving
but they're not very good.
>>: I don't know how you call these nachos.
>>: It's close to over Sarah.
>>: Right, I know.
>>: I want you to walk in with me.
I wanna confront her, go in and see what's going on.
>>: I am going to sit and have a drinkie drink.
>>: I see John walk in the door and I'm like.
>>: Do I look under 35 to you?
>>: Can I have your ID please?
>>: I'll tell you, that's a nice looking bar.
I like the colors, I think the black and red is pretty cool.
>>: It's black and burgundy, when I opened Saints,
one of the first time Rob came to see me play.
I was playing for the Saints
so that was where the color scheme came from.
>>: So connected back to Rob.
(Marshawn) Yeah. >>: Wow!
So I wanna hear about Rob.
>>: Yeah, I ain't gonna lie to you,
it's more of a touchy subject with that.
I mean, it's just my brother.
Just from shit as early as I can remember,
opening my eyes and being in my life
and it was taken away from me.
Just the impact that he left on my life,
the name of the restaurant is just in honor of him.
>>: So he's been a large inspiration in your life?
>>: Facts, we've got his older brother
that's working in there too.
>>: Wow so his family is in there with your family.
>>: Most definitely.
>>: As it should be.
>>: Yeah.
>>: I don't even need to hear no shit about your ass.
>>: So who's that?
>>: That's my auntie Shawny.
She was here with the previous owner.
>>: So she was the one who talked you into it, so to speak?
>>: Yeah, right.
>>: I got roses for my hoeses.
>>: That's my cousin, Phase.
>>: And what does he do?
>>: Where my bucket?
>>: He bartenders too.
>>: Who's that?
>>: That's my big brother.
>>: That's your big brother?
>>: The hell is he doing?
>>: What's his name?
>>: That's Dave.
>>: So tonight is ladies night.
>>: It is.
>>: This is what he does, he dances for every lady.
>>: I guess so.
>>: Happy ladies night, happy ladies night in Robbies.
>>: So who's cooking now?
>>: Auntie Keisha up in the kitchen but she had a sick
so right now we got Rob oldest brother, Ralph.
>>: What y'all doing up there, we trying to sell it.
>>: And you've got my uncle to know it.
>>: Sell (bleep) chicken.
>>: Like I said, auntie Keisha not here but I mean
I feel she's more of a drill sergeant.
>>: Okay, I want y'all to be yourselves
'cause y'all all over the place right now.
>>: Hey, can I order something?
Trying to catch him when he's not busy.
>>: He's drinking behind the bar, is that cool?
♪♪
Who's this guy?
♪♪
>>: Somebody back there don't give a (bleep).
>>: Can I get a drink?
Can I go into your cellars?
Can I get a salad too?
>>: What can I get you?
>>: Do you have a salad with grilled chicken?
>>: Lemme check, lemme check, I got you.
Let me check, let me check, I got you, I got you hold on.
>>: You think he would know that?
>>: I've got a chicken salad and I can grill it.
>>: Can you do grilled chicken on salad?
>>: Yeah.
>>: You got a chicken salad?
>>: Where do you see a chicken salad at?
>>: Did they have a chicken breast in there?
>>: We don't have a chicken salad.
>>: From what I just heard, we don't.
>>: We don't have a (bleep) chicken salad.
>>: I wonder if that was echo back to her.
>>: Let's see what happens.
>>: Do you mind checking on our food for us?
>>: It should be coming up next.
>>: Okay.
>>: Unfortunately, they don't have any more salad.
>>: No salad?
>>: No salad at all.
>>: My mom ordered the fish but I was thinking chicken.
>>: This is pretty simple,
so they couldn't pull off a salad with chicken?
>>: Right.
>>: And you're still dealing with this.
Meanwhile, this person ordered this like 10 minutes ago.
And they still haven't solved it.
So now that just--
>>: That was 10 minutes ago when they knew
that they didn't have that grilled chicken.
>>: So they're reacting too late
and nobody's communicating with each other.
>>: So what's this?
>>: It's a long island.
>>: You want me to pour it out?
>>: You can drink it or pour it out.
>>: I don't want it.
>>: So when this bar is this full,
you'd think you'd be making money right now, wouldn't you?
>>: Hell yeah.
>>: What if I told you weren't?
>>: Then I would wanna look and see
how many people in their ordering.
>>: So what I did is
I sent somebody in here called Partender.
What they do is they go behind your bar,
they weigh every liquor bottle.
And then we let you run for two days.
So at the end, I compare what they run to what they used.
And it shows me the difference.
Last weekend, they poured $6,500 worth of booze
but they only took in $2,700.
They lost $3,726 just this weekend.
That was the weekend, this is the loses for the month.
This is the losses for the year.
>>: That's disaster.
>>: That is disaster.
>>: That's disaster.
>>: They blew it.
>>: (bleep) damn right.
>>: Hey blood, you ready do a live performance?
>>: No, they don't know.
>>: Y'all done, turn him up blood.
>>: What the?
>>: They got me (bleep) up.
>>: Okay, who got you (bleep) up?
>>: Y'all wanna hear some rap?
To hear me (bleep), yeah bitch, I'm from two, three.
They call me B two three.
>>: I mean his freestyle was just weak.
>>: Tell yo bitch she can suck this (bleep).
>>: The problem is that there's a woman
sitting there with her mother.
>>: Now what?
>>: And he's talking about a blow job.
>>: Not only that, he don't put them
dirty ass butt cheeks all on the bar.
>>: You don't wanna hear my music?
Get the (bleep) out, this my bar right now.
Shut your ass up.
>>: What the hell is he doing?
>>: No, that's over the top.
>>: You think that's cool?
>>: Nah, hell nah that ain't,
shit that's a case waiting to happen.
>>: Right, exactly right.
We gotta run this more like a team, less like a family.
Does that make sense? >>: Yeah.
>>: Everybody's got to hold up their own.
Everybody's gotta fricking deliver, as a team we lose.
You give them the opportunity,
now they gotta fricking cease it.
>>: That's what time it is.
>>: That's what time it is.
It's time to cease it.
>>: Now you might've been an all right coach in the league.
You got me be ready to go and bust (bleep)
in the heads right now.
>>: I wanna go and let's go in and pump it.
(bleep)
She ain't (bleep), no we won't, 'cause I don't do that.
You know what, that (bleep) whack.
>>: Excuse me, you busy?
>>: I'm busy, hell, yeah, I'm busy.
>>: Let's talk to him for a second.
How long does it take to pick this up?
This has been sitting here for a half hour.
How long does it take to pick those up?
Hold on, I'm not done.
How about picking this up for Christ sakes.
So how many times do you walk by this
and not pick up anything?
>>: You wait till they finish eating.
>>: I don't (bleep) understand, what do you do here?
>>: So I'm the only person here.
♪♪
>>: Hi (bleep) and welcome.
(screaming)
>>: Oh, my God, oh, my God, oh, my God.
>>: That girl was literally blowing her beer bottle.
(cheering)
>>: What are we looking at, for real.
>>: Have you guys been helped yet?
>>: No. >>: No?
>>: Aren't you famous?
Are you famous?
She looks like, oh, my God.
What does she look like?
>>: She's like, no, she looks like either Eva Mendez
and Eva Longoria had a (bleep) baby.
>>: This is insane.
>>: This was a freak show.
>>: All right, let's do a shot,
Lay down this way.
>>: We're doing a what?
>>: Ass shot.
>>: What the hell is happening?
>>: I guess you're doing an ass shot.
>>: I mean this is not funny.
What's happening right now?
(Crowd) Ass shot.
(dramatic music)
>>: Are you high?
Oh, my God, I'm not doing an ass shot at someones ass.
>>: This is crossing the line.
>>: I can't watch this.
>>: I would do the ass shot but they bought you the ass shot.
>>: Honey, go right ahead.
>>: How do you do the ass shot?
>>: Oh, my God, you really wanna do it?
>>: There's Jon Taffer, oh, my God.
>>: Our friend has arrived.
>>: All right, I'm out.
>>: Take it.
(crowd cheering)
(dramatic music) (laughing)
>>: Patrick, come here please.
What's wrong with you?
I don't understand why you're allowing this.
>>: I tell them to do stuff and they don't listen to me.
>>: If you step up, maybe, they'll be listening to you,
where's your mom?
I'm talking to him right now, go away.
Just go sit down in the (bleep) corner or something.
And you go call your mother.
Go call mommy, Patrick.
Patrick is being abused as a professional
and she's the one doing it.
And he doesn't step up for himself,
I'm gonna step up for him.
♪♪