and I am going to take you through a job interview for a receptionist position.

而我要帶你通過一個前臺職位的面試。

I will ask you some common interview questions.

我將問你一些常見的面試問題。

I recommend you pause the video and think about how you would answer those questions.

我建議你暫停視頻，想想你會如何回答這些問題。

Say your answers out loud so you can practice what it will be like in a real interview.

大聲說出你的答案，這樣你就可以練習在真正的面試中會是什麼樣子。

You can even record yourself on your phone or a webcam

你甚至可以用你的手機或網絡攝像頭來記錄自己的行為

so you can watch it back and see where you might be able to improve.

所以你可以回過頭來看，看看自己可能會在哪些方面有所提高。

I'll finish up by giving you some tips

最後，我給大家一些建議

on what I would expect to hear from you in a successful interview.

在一次成功的面試中，我希望從你那裡聽到什麼。

Let's get started.

我們開始吧

How are you at managing a busy workload?

你是如何管理繁忙的工作的？

What software are you comfortable using

你喜歡用什麼軟件

in terms of office documentation and office administration?

在辦公文件和辦公室管理方面？

What do you think is the most essential quality for a receptionist to have?

您認為前臺接待人員最基本的素質是什麼？

Do you have and experience with multi-line phones?

你有多線電話的使用經驗嗎？

What's your typing speed and error rating?

你的打字速度和錯誤率是多少？

Tell me about a situation where you had to handle a difficult client.

告訴我一個你不得不處理一個困難客戶的情況。

How do you keep yourself organised?

你如何讓自己有條不紊？

What sets you apart from other candidates

您與其他候選人的區別是什麼？

that we're interviewing for this position?

我們正在面試這個職位？

So do you have any questions about this organisation or the role?

那麼你對這個組織或這個角色有什麼疑問嗎？

It's really important that you've done some research about the organisation

你對組織做了一些研究，這真的很重要。

or the business before the interview.

或企業在面試前。

It shows that you are dedicated to that position

這說明你對這個職位很敬業

and that you want to work for that business

而且你想為該企業工作

and that you are enthusiastic about getting that role.

而且你對得到這個角色充滿熱情。

When asked to give an example, it's important to keep the example relevant

當被要求舉例時，保持例子的相關性是很重要的。

to then describe the outcomes and the steps you took to get to that outcome.

然後描述結果和你為達到該結果所採取的步驟。

If you're asked if you have any questions

如果你被問及是否有任何問題時

take that opportunity to reflect back on part of the interview

趁機檢討一下

where maybe you were a bit nervous or uncomfortable

在那裡，也許你是一個有點緊張或不舒服。

you can come back to those points and ask them then.

你到時候可以再來問這些點。

Also, it will give you the opportunity to sort of define the role you're going for a bit more

同時，它也會給你機會去更多地定義你要去的角色。

for yourself, but also show the employer that you're enthusiastic about the job

為自己，同時也讓用人單位看到你對這份工作的熱情。

you're applying for and the organisation you're approaching.

你正在申請的職位和你正在接觸的組織。

If you arrive late for an interview or you're poorly presented or disorganised

如果你在面試時遲到了，或者你表現得很差，或者沒有條理。

this come across poorly to the employer, it looks like you're not enthusiastic

這對僱主來說是很糟糕的，看起來你並不熱心。

for the position and it wastes that crucial opportunity you have to make a first impression.

的位置，而且浪費了你給人留下第一印象的那個關鍵機會。

Interviews are really hard, in fact they're horrible.

面試真的很難，其實很可怕。

You might be anxious, out of your comfort zone.

你可能會很焦慮，超出了你的舒適區。

The more you prepare for your interview the better you'll perform.

面試準備得越多，你的表現就越好。

Research that organisation, understand the role the best you can

研究該組織，儘可能地瞭解該組織的角色。

before the interview to address those anxieties.

在面試前，解決這些焦慮。

That way you'll come across in the interview with confidence

這樣你在面試中才會有自信的表現

be able to show your true personality and do the best possible job you can.

能夠展現自己的真實個性，把工作做到最好。