or motel. So, in addition to performing specific duties, the desk clerk has the responsibility

或汽車旅館。所以，除了履行具體的職責外，前臺文員還要負責

of making a great first impression. It is important to be able to quickly and efficiently

給人留下深刻的第一印象。重要的是要能夠快速有效地

follow the steps needed to get a guest checked in. Being knowledgeable about checkout times,

按照所需的步驟讓客人辦理入住手續。對結賬時間有所瞭解。

hotel services, and local attractions is essential. But even more important are personal warmth,

酒店服務和當地景點是必不可少的。但更重要的是個人的溫暖。

friendliness, and good people skills. When travelers reach their hotel, they are often

友好，以及良好的人際關係。當旅客到達酒店時，他們往往是

tired or stressed. The desk clerk's job is to make them feel truly welcome and comfortable, so they'll

疲憊或壓力。前臺文員的工作是讓他們感到真正的歡迎和舒適，所以他們會。

make a point of staying at your hotel every time they're in town. The front desk is an

每次他們來鎮上的時候，都要住在你的酒店裡。前臺是一個

excellent place to start if you’re interested in a career in hotel management, since it

如果你有興趣在酒店管理的職業生涯，優秀的地方開始，因為它

allows you to learn about the many different aspects involved in running a hotel efficiently

讓您瞭解高效經營酒店所涉及的諸多不同方面。

and it places you on the front lines of customer relations.

並將您置於客戶關係的第一線。