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  • Hey there, it’s Marie Forleo and

  • you are watching MarieTV, the place to be to create a business and life you love, and

  • this whole shindig is Q&A Tuesday. That’s right. You know what we do? We answer questions,

  • Q’s and A’s, and today’s question comes from a lovely lady called Wendy, and Wendy

  • writes,

  • How do you handle clients who use your services but then refuse to pay? For example,

  • I have a cat behavior consulting business. I provide a written quote, get approval from

  • the person to go ahead, then schedule my call, provide the service, and send an invoice,

  • which the client simply ignores. Then they go on to ignore several second notice and

  • follow up invoices. These clients simply stop responding to emails, don't return phone calls,

  • and ignore snail mail.

  • This happens to me a lot and I don’t have any idea what to try short of insisting on

  • receiving payment before rendering service, which I think looks rude and demanding. Are

  • these clients of mine also blowing off their plumber’s bills and trash pickup fees?

  • Why don’t I rate being paid? Any insights you could offer would be most appreciated.”

  • Ooh, Wendy, my girl, not to be catty, but it sounds like youre having yourself a

  • little kitty litter pity party.

  • But, seriously, I understand your frustration. And not being paid for your services is pretty

  • crappy.

  • Ok, no more cat jokes. But we are going to help you handle this right meow.

  • Here’s the deal, woman, I am so happy that you asked this question because so many of

  • us don’t feel confident enough to ask for payment up front, and we struggle with deadbeat

  • clients.

  • First, Wendy, I wanna remind you of the abundant market that youre working in. I did a little

  • research, and according to the APPA, which is the American Pet Products Association,

  • in 2012 we spent approximately 52 billion dollars on our pets. And there are nearly

  • 39 million households in the US that have cats.

  • Translation? There are a lot of cat owners who are your potential market, and they spend

  • money. So the problem here isn’t your market or your customers, it’s your approach to

  • business.

  • I know from your words that you are passionate about what you do, and I bet youre probably

  • a consummate professional. But here’s the thing, Wendy, in business, perception is everything.

  • And I took a look at your website and the problem here is youre not coming across

  • as the professional that you probably are.

  • And if youre not perceived as someone who treats her business seriously, then people

  • won’t take your business seriously and it allows them to feel, however wrongly, that

  • they don’t need to pay you.

  • The good news here is you are not the victim and you can change this. As Dr. Phil so wisely

  • said, and, yes, it’s a tweetable:

  • We teach people how to treat us.”

  • And you can teach your clients how to respect you just like you can teach cats and their

  • owners how to respect each other. So here’s what you need to do.

  • Step number 1, youve got to get over the idea that requesting payment upfront is rude

  • and demanding, because it’s not. Think about any time you go to the store and you buy something.

  • You pay for it on the spot. Think about contractors, designers, and countless other service professionals

  • who require you to pay first before the service begins.

  • Step number 2, create a policy and a script to go with it.

  • Wendy, I know you love cats, but don’t be a pussy about your policies.

  • From this point forward, your new policy is that you require payment upon booking. So

  • if someone asks you about consulting, send them an email. Tell them about your rates,

  • your availability, and say this:

  • To purchase a consulting session, click the link below. Once youve completed your

  • purchase, well schedule your session right away.”

  • If you usually deal with clients on the phone and not email, you can say something like:

  • Great, I’m so excited to work with you and Fluffy. Here’s what happens next. I’ll

  • send you an email with a link to purchase your session and as soon as I receive your

  • payment, I’ll confirm your time and well get started.”

  • And if you haven’t seen our MarieTV episode about dealing with late or no-show clients,

  • you can watch it right here.

  • That is my A to your Q, Wendy. Now, no more pussy footin around your business. It is time

  • to get paid, girl!

  • Now, I’d love to hear from you. Have you ever had trouble getting paid from your clients?

  • Have any deadbeat clients? How did you deal with it? If youve got stories, tips, or

  • suggestions, I wanna hear from you. As always, the best stuff happens after the episode over

  • at MarieForleo.com, so go there and leave a comment now.

  • Did you like this kitty cat video? If so, subscribe and share it with your friends.

  • And if you want even more great resources to create a business and a life you love,

  • plus some personal insights from me that I only share in email, get your butt over to

  • MarieForleo.com and sign up for email updates.

  • Stay on your game and keep going for your dreams. The world needs that special gift

  • that only you have. Thank you so much for watching and I’ll catch you next time on MarieTV.

Hey there, it’s Marie Forleo and

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A2 初級

問題客戶。如何保護自己不受拒絕付款的客戶的傷害? (Problem Client: How To Protect Yourself From Clients Who Refuse To Pay)

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    姚易辰 發佈於 2021 年 01 月 14 日
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