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I'm going to take you back to a day in 1995, December 5th.
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I hadn't even graduated from college yet,
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but somehow I found myself standing in the vestibule of a church,
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with my arm looped around my father's.
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and I was wearing the dress of my dreams.
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It was this silken fairy tale,
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with a train that stretched out 5 feet behind me.
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And it was all held together by this curious combination
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of tape, corset and pantyhose, and a petticoat
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that would pretty much make any junction jealous.
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And for the first time in my life
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I felt like a princess.
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The music started and I started to see my bridesmaids
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peel down the alley, one by one,
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and I froze.
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I turned to my dad and I said:
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Dad, I'm not sure I want to do this.
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Have you ever been afraid of what people might think
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about a decision you have to make?
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(Laughter)
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A decision that could potentially be very unpopular.
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And unpopular, that's a pretty ominous word, in and of itself.
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But is it the horrible thing that my formative years
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would have me to believe, or is it the one thing
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that could bring me more joy than I could ever imagine?
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Well, today I'm OK with unpopular,
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even though some people lump it together with another "UN" word,
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which is Unlikeable.
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But I maintain that there is a difference.
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See, in my life, and with the branding clients that I work with,
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being unpopular is about making decisions
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that honor the two most important audiences we'll ever have:
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the people who'll love us for everything that we are
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and everything we're not, and ourselves.
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Now, the unlikeable people, they seem to think
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that it's all about them, and they forget that
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those people are the reason that they get
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to get up everyday and do what it is that they love.
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So that is why I am a stark raving maniacal fan of unpopular.
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Love me, hate me, just don't be indifferent,
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because to me indifference is like looking ...
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at this!
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(Laughter)
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It's confusing,
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(Laughter)
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you're not really sure what it is that you're seeing,
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and you'd kind of like to forget you'd seen it
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as quickly as possible.
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Thank you, Sarah Palin.
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(Laughter)
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(Applause)
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See, we spend our lives trying to build ourselves
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into something that other people think that we should be,
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when, in fact, we should be spending our time
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trying to actively polarize our audience.
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Give them tools to help them know whether or not
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they should love us, and give it early and give it often.
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Because that's when we stop wasting time,
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both ours and everyone else's.
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So how do we get there?
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How do we stop wasting time and start rethinking unpopular,
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to make our lives and the lives of other people around us better.
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For my life it came down to two simple things:
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One, I had to stop apologizing
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and two, I had to start being honest.
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Let's start with honesty.
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"I wish I had more people in my life who would lie to me",
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said no one, ever.
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(Laughter)
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Yet, from a very early age we are taught to turn down
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that honesty knob and turn up the one on polite.
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And it's no wonder that by the time we get to be adults
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we can't honestly tell anyone around us who we are,
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what we love and what we're feeling.
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Now, what I've been working on is turning honesty back up
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and kicking polite to the curb, which is where I think
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it belongs, most of the time.
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But let's talk about, and be honest about
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the act of being honest for a minute.
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Because the reality is that there is a pretty fine line
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between being honest in our desire, and people thinking
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we are straight up batshit crazy.
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Case in point: earlier this year I was on a date
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with a man who asked me if children were
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something I needed in my life, in order to feel complete,
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and what I heard coming out of my mouth was:
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Oh, you know, I'm 39, I know the statistics,
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and you know what, if kids happen they happen,
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when my inner monologue is saying:
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I am 39 years old and my ovaries are screaming,
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like The Silence of the Lambs.
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And what I would appreciate is if you could
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get me knocked up by Christmas.
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(Laughter)
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So, over here we have a totally failed attempt at being honest,
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and over here we have batshit crazy.
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But there's got to be something in the middle.
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And what I propose is what I call the "blanket fort solution".
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See, when I was a kid my brother and I
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were huge fans of building forts.
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I mean, the minute my mom left for work in the summer,
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we were downstairs deconstructing every piece of furniture that there was,
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I'd dump out the linen closet,
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and in 30 minutes flat we had a colossal structure
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complete with TV and Calico Vision console.
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But we didn't just let anybody into that fort.
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There was this kid down the street
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that everytime he came over to our house,
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he either got us in trouble with our mom somehow, or he broke something.
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So, you know what? We stopped letting him into the fort.
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The blanket fort solution is about revisiting trust
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and what it means to us.
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And contrary to what Facebook would have us believe,
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trust, friendships and relationships aren't something
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that can be awarded with the click of a button.
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They're something that has to be earned, nurtured,
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maintained, and over time. So why is it, that as adults we just let
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any ol' person into our blanket fort?
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And it's because we're being polite.
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Well, I don't know about you, but I'm sick of being polite.
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In 39 years the one thing I have figured out is that
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not everyone is meant to be my friend, employee, customer or client.
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An in fact, most people that come through my life
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aren't meant to stay there for the long term.
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They are weigh stations.
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And they come through, they drop off what they're supposed to give me,
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and then they clean out, leave and head to somebody else's life,
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which is exactly where they belong.
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And what I needed to do was take the time to focus
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on finding more of the right people to bring into my blanket fort.
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More people who would be just as honest with me
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as I had just committed to being with them,
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and I call them front stabbers.
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(Laughter)
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Because the people who will go at the back of this building
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and be honest with me once I am out of earshot,
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I got plenty of them.
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And what I needed was those people who would
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come to my face and tell me how they really felt.
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Back in 2004 I was dating this lovely man named Dominic.
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And we were getting ready to go out for the afternoon,
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so I went into the bedroom, put on my favorite purple skirt,
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came out, grabbed my handbag, and I'm like:
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"All right, let's go."
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He looks at me: "Oh, you are not wearing that skirt.
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You need to, just go put someting else on."
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"W-what?! I love this skirt. Are you kidding me?"
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And he says: "Honey, it makes your ass look like a rectangle."
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(Laughter)
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I was like: "Argh", I go into the bedroom and I'm looking in my mirror and I'm like:
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"Oh my god, my ass is a rectangle."
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And the funny thing is Dominic never aplogized to me
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for being honest,
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and I never felt like I had to ask him to.
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And that's because you like jalapeno poppers,
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and you like watching the Jersey Shore,
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which I can't comprehend and I'm probably going to judge you for.
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(Laughter)
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But we all like and dislike things and it starts
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the day that we come off the boob or bottle,
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and we spit out our first teaspoon of cream peas onto a bib.
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We use the words: "Oh, I'm sorry!", like it's some sort of linguistic band-aid
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that excuses the fact that we are human
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to other human beings.
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So tell me this: when are you going to admit
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that there is something glorious about being you,
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about the brand that you are building,
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so that you don't have to wake up every morning
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and walk on eggshells. And you can look at something
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that you built because you love it,
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and it's honest and true to who you are.
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When I started being honest and I stopped apologizing for it,
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the universe had a pretty quirky way of letting me know
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that I was maybe on the right path.
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Last year was my 20th high school reunion,
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so I got on a plane and I headed back to Houston, Texas,
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to celebrate with the Nimitz High School Class of 1991.
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And I walked in the door, and one of the first people I saw
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was our class valedictorian who waved, and so I went over and I said hello.
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And he hugged me and the first thing out of his mouth was:
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"You know what? You sure do use a lot of f-bombs on Facebook.
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You should dial that back a little bit."
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(Laughter)
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And this is why I love being unpopular,
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because the class valedictorian? Not my target demographic.
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(Laughter)
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And I can guaran-damn-tee you that when I sat down to build a brand
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that was honest to me about everything I want to achieve
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I did not envision my brand being friends with him.
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But you know what? We weren't even really friends in school,
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but here he was, standing in front of me,
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ready to tell me what I should and shouldn't be doing.
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And then it dawned on me.
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When I started viewing polarization as an asset, instead of a liability,
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I got to wake up and look around my life everyday
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and realize that the people who surrounded me
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were the right ones.
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That I built something that they loved,
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and I brought the right people inside my blanket fort.
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So I want you to think right now.
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Think about your life, maybe your business,
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and ask yourself: Who doesn't belong here?
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And then I want you to grab polarization by the balls,
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and kindly and unapologetically escort those people out the door.
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Now, in the spirit of polarization, and because
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I'm more than just a little bit snarky,
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I posted the valedictorian's comments on my Facebook page the next day,
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(Laughter)
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along with a little graphic.
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(Laughter)
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And since we're being honest, and we're not apologizing for it,
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here's where I think that we need more brands like Chick-fil-A in the market place.
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Now, it's not because I agree with what they stand for.
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It's because they're honest and unapologetic for it.
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And they've told me that if they are a hate-mongering,
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bigoted purveyor of funny-looking french fries,
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I can vote with my wallet.
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Because Chick-fil-A, they're not going to apologize.
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And me, I'm done apologizing for things that don't require the most sincere of all apologies.
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And so this brings us back around,
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this combination of becoming honest and a lack of apology,
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we bring them together, and it gives us a crucial tool
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that brings this entire unpopular equation together.
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It tells us exactly who we want to have standing next to us
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when life's critical and unpopular decisions arise.
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So let's go back to that church in 1995 for just a second.
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Standing there next to my dad:
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Dad, I'm not sure I want to do this.
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And he says: Erika, you don't have to.
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So what I could do is, I could disappoint the sixty people sitting in that church,
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my pastor, the bridesmaids and my mother who had paid $600
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for this silken dream that was bound to my body.
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I could make the unpopular decision and disappoint all of those people.
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Or I could walk down that aisle and disappoint myself.
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So what did I choose?
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I just turned to my dad and I said:
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Dad, come on, the dress is paid for and the people are here.
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What am I supposed to do: disappoint them?
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He just turned to me and he took both of my hands, and he simply said: Yes.
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My name is Erika Napoletano and I haven't always been,