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Have you ever been in an elevator only to realize you have nothing to say when your boss steps in?
你是否曾經遇過跟老闆搭同一班電梯卻無話可說的窘境?
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Before you hyperventilate even thinking about it,
就在你連想像這畫面都覺得尷尬得喘不過氣時
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take into consideration these tips to become more conversational.
看看這些增加溝通技巧的小撇步吧!
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Most opportunities spark from conversation.
許多對話造就了機遇
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It's a free investment. You'll be recognized for taking the time to chat with that person.
就像免費的投資,當你花時間和別人對話時,對方是感覺得到的
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And a study from the University of Michigan showed that social interactions
密西根大學的一項研究顯示社交互動
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boost problem-solving skills by forcing you to read people's minds and take their perspective.
透過理解他人想法和立場增加解決問題的能力
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First look for someone approachable.
首先,尋找看起來較好親近的人
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Start with a smile and introduction.
用微笑和自我介紹開頭
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This puts everyone at ease.
這能讓人覺得放鬆
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Communications expert Carol Fleming says to remember the acronym ARE.
溝通專家 Carol Fleming 說,記住 ARE 這個縮寫
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Anchor.
A,主持話題
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Find something you have in common.
找到你們之間的共通點
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This can be something you've experienced or something you're both experiencing in that moment.
可能是你們共有的經驗或是當下正在經歷的事情
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Reveal.
R,展現自己
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Say something about yourself that relates to your anchor topic, creating trust and providing something for them to respond to.
說一些和你們共通點有關的話題,製造信任並讓對方能夠提出回應
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Encourage.
E,鼓勵對方
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This is your time to ask a question pumping them to respond.
現在換你問問題,誘使對方回答
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Keep your questions open-ended.
盡量讓你的問題保持開放性
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This allows for a more in-depth conversation.
以讓你們之間的對話得以更加深入
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If you're stumped for a topic, stick to easy ones like their job, hobbies, and family.
如果覺得話題太難想,就挑一些簡單的,像是對方的工作、興趣和家人
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But always remember: stay away from controversial topics like politics.
但切記避免談論敏感話題,像是政治議題
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A compliment works well too.
讚美對方也很有幫助
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Just be sure to transition the conversation afterward.
但要記得把對話接續下去
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Some people don't know how to handle them.
因為有些人會不知道如何回應
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Using the person's name in conversation will also yield good results.
在談話中提起對方的名字也會產生不錯的效果
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People appreciate the special attention.
人們喜歡受到特別的關注
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And remember to listen.
也要記得傾聽
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People love to talk about themselves.
人人都喜歡談自己
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Restate what you hear to show you are listening.
重複你聽到的內容,表示你有在認真聽
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Now is not the time to be shy.
別再害羞
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Get in that elevator.
走進電梯
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Smile and make small talk.
微笑,向對方搭話吧!