You're sitting in a meeting at work; the conversation seems pretty normal.

你正在開一場工作會議，大家你來我往討論著，看起來很正常。

But then, things get a little heated as people run into issues where they don't agree.

突然間，大家因為持有相反意見，各自的看法而激動了起來。

You notice but hey…you've seen this many times. It's normal.

你注意到了，不過 … 這種事以前也常發生，沒什麼的

Then, someone starts swearing and personally attacking the intelligence of one of your colleagues.

這時有人開始飆起三字經， 攻擊起其他同事的智商

Let me be specific. Your colleague Jim says to another colleague Leonard,

說得更詳細點，你的同事吉姆對另一個同事里歐納德說:

That's a stupid idea Leo. Do you even realize what you're saying?

「里歐，你這什麼餿主意？你曉得自己在說什麼嗎？」

The people in the meeting look startled. Now, let's say you're the boss.

在場所有人都驚呆了。假設你是老闆

What do you do?

你會怎麼做？

Well…let's start with what you don't do. Don't choose to do nothing.

先說說「不要」做什麼好了：不要選擇視而不見

That only encourages more bad behavior.

這樣只會助長負面行為

Also, don't choose to respond with similar bad behavior that is likely to cause real damage.

也不要反咬回去，這可能導致實質傷害

Instead, let me offer you an escalating series of options to consider.

這邊提供一些更好的選擇給你參考

First, if the behavior was bad but the context of your group is considered mildly deviant Instead of extremely deviant,

首先，如果出現惡劣行為，但團隊氣氛並不那麼糟、相對溫和的話

begin my simply shifting the focus away from the offender.

先把注意力從冒犯者身上移開

So if the bad vibe is between Jim and Leo. You turn to Sarah and say,

如果吉姆和里歐之間開始有點僵，你可以問莎拉：

"Sarah, what about you? if we go this route, what are your concerns?"

「妳覺得呢？妳對這個提議有什麼想法？」

Many times a simple diversion of this nature works very well.

這種轉移對象大多時候都非常有效

However, if the bad behavior is repeated soon after, you have to speak up.

但若糟糕行為不久又重演，你得挺身而出

Again, if it’s not extreme, try addressing the group not the offender.

如果狀況不嚴重，不要針對個人，而是對所有人說話

You might say, "okay guys, we're all getting a little heated. Let's keep it positive and stay on point."

你可以說：「大家都有點太激動了，請保持風度，不要偏離主題。」

Then, shift the focus to someone else.

再將大家的注意離轉移到別人身上

Now, if Jim engages the same or similar behavior again.

假使吉姆又開始口出惡言

You have to escalate. This time you have no choice but to call them out by name.

你必須將行動升級。現在只好點名該員工

For example, you might politely say, "Jim, I said we're going to keep this positive, okay?"

你可以禮貌地說: 「吉姆，保持風度，記得嗎？」

At this point, you also need to talk to Jim offline because this type of behavior can't be allowed to continue.

你也得私下去找吉姆聊聊，因為他的行為是不能容許的

Go see him, preferably right after the meeting.

最好會議一結束就和他談

When you do, cover these topics. State that you take issue with their behavior at the meeting.

別忘了提到以下幾點：為什麼你反對他們在會議上的行為

Then, be very specific by describing the behavior in a nearly verbatim manner.

再來，清楚描述當時的情況給他們聽

Then explain why this is an issue. And finally be very clear about your behavioral expectations moving forward.

然後解釋為何這種舉止會給大家帶來困擾，最後清楚傳達你希望他們之後怎麼做

Close by gaining their acknowledgement that they understand your expectations.

最後確定他們了解你對他們的期待

Dealing with aberrant behavior can be a challenge.

踰矩行為有時很難處理

You have to know when and how to intervene without making matters worse.

為了避免狀況惡化，必須知道「如何」以及「何時」適當出面干涉

Follow the process we just outlined and you’ll have a great chance to remove that behavior from your group.

遵循以上建議，能大大降低團隊出現離譜行為的機會

So you can get back to being productive.

繼續為公司好好貢獻