and I'm going to take you through some interview questions for wait staff.

下面我就帶大家瞭解一下服務員的一些面試問題。

I'll ask you some common interview questions

我問你一些常見的面試問題

and I recommend you pause the video after each one to think about how you'd answer it.

而且我建議你在每道題後暫停視頻，想想你會怎麼回答。

Say your answers out loud to practice what would it be like with a real interview.

大聲說出你的答案，練習真正的面試會是什麼樣子。

You can even record yourself on your phone or webcam

你甚至可以用你的手機或網絡攝像頭來記錄自己的行為。

and then watch it back to see where you think you could improve.

然後再回過頭來看，看看自己認為可以改進的地方。

I'll finish up giving you some tips what I'd expect to hear from you in a successful interview.

最後我給大家一些小建議，希望大家在成功的面試中能聽到我的建議。

Let's get started.

我們開始吧

What is your experience with customer service and how does it relate to this position?

你在客戶服務方面有什麼經驗，與這個職位有什麼關係？

Describe your last dining experience and how it could have been improved.

描述一下您上一次的用餐體驗，以及如何改進。

What are some food trends that you've noticed recently?

最近你注意到了哪些美食趨勢？

What would you do if your customer tried to combine multiple special offers that couldn't be combined?

如果你的客戶試圖將多個優惠活動合併，但無法合併，你會怎麼做？

What are your feelings on tip sharing?

對於小費分享，你有什麼感想？

Have you dined with us before

你有沒有和我們一起吃過飯？

and if so, what do you think we could have done better?

如果是，你認為我們可以做得更好的是什麼？

How would you deal with an angry or disgruntled customer?

你會如何處理憤怒或不滿的顧客？

How do you feel about working split shifts?

你如何看待分班工作？

Do you have any questions for me about this position?

關於這個職位，你有什麼問題要問我嗎？

So the way you'd stand out positively in an interview is by

所以，你在面試中脫穎而出的方法是通過

being well presented, well dressed,

被精心打扮，衣冠楚楚。

coming prepared with all the documents that might be relevant to the position.

準備好可能與該職位有關的所有文件；

I think it's very important you do some research on the organisation that you're looking

我認為你對你要找的組織做一些調查是非常重要的。

to work at before you turn up to the interview.

在你參加面試之前，要在工作。

You'll be asked a lot of questions by someone like myself

你會被我這樣的人問很多問題的

about how you might be able to improve some of their systems and things like that

關於你如何能夠改進他們的一些系統和類似的事情。

and if you don't know about the organisation,

而如果你不知道這個組織。

then you're not going to be able to answer these in the correct way.

那麼你就無法用正確的方式來回答這些問題。

When given the opportunity to ask questions it's good practice to do so.

當有機會提出問題時，好的做法是這樣做。

It shows confidence, initiative and interest in the position you're trying to get.

這表明了你對自己想要得到的職位的自信、主動和興趣。

During the interview process, it's quite likely you're going to be asked to give examples

在面試過程中，很可能會要求你舉例說明。

of certain scenarios, when things have happened in previous jobs.

的某些場景，當事情發生在以前的工作中。

So just make sure you can prepare with a few of those

所以，只要確保你能準備好其中的一些

so that you don't have to be thinking too long about your answers.

以便你不必對自己的答案思考太長時間。