字幕列表 影片播放
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Here we are.
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Hello.
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Ready to go.
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Ready to work.
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You've got the wrong name tags on.
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This is just a sample of our competence.
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If you think this is bad, wait till we really get into action.
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Yeah, just fill it up to the—
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Whoa, whoa.
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Well, keep it going you got to get two balls on there.
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Well, I'll see if I can do better.
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Oh my god.
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See, I'm very generous.
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They're going to order from you from now on, not from me.
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Who had the bad luck to draw me? - Thank you. - Thank you.
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If you want anything later on, it's on me.
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The cone is okay.
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You guys want to learn how to help customers?
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You bet.
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I would love a vanilla cone.
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A vanilla cone?
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Is that all you want today?
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That'll do it.
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That'll be—
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Let's upsell her.
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You didn't do anything wrong, it's just taking some time.
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So that bar set us a little bit slower.
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I'm a slow customer. It's okay. -Thank you.
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Have you been to Dairy Queen before?
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You want a dip or not dip?
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Can I have a triple chocolate brownie?
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That is really one of our best items.
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In fact, if you don't eat it, we will.
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All right, what else?
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I'm going to keep it simple and go banana split, please.
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Okay, that's—
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A double banana split?
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Yes, sir.
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You're a real man.
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All right, what would you like?
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I want a Oreo Blizzard.
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Small.
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Oh, that's one of our most popular—
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What else can we do?
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I want a medium Reese's Blizzard.
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- Okay. - That's very popular.
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Is it?
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Absolutely.
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I like that peanut butter.
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Extra peanut butter for him.
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Okay, so the three most important things about training somebody new:
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Number one is definitely patience.
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I'll put the hand out for the money and Bill can do this high tech stuff.
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You still got to ask her what she wants for her dipping sauce.
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Oh, you dip chicken, too?
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Wow, you guys dip a lot of stuff around here.
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Number two: Make sure you smile, so they smile.
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You know, kind of pass the smiles along.
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We got it.
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Smile.
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Three: Have a good time and treat a customer like they're somebody that's in your own home.
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Whoa!
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You get two free ones for that.
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Oh wow!
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I like that. I like that. - Thank you. You did better than we did.
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Much better the way I did it, I might add.
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How long ago did you buy Dairy Queen and what was it that made it look good?
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I've known Dairy Queen all my life.
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Dairy Queen actually started in the 1930s and—
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Wow.
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Couple guys worked up soft ice cream and when they were contemplating selling, he actually thought of Berkshire.
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Who better than some guy that loves the product? And we made a deal and we lived happily ever after.
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So how did Bill and Warren do today?
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Could have done better.
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Bill was good on the menu board.
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Warren was good at taking credit.
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But all around, they did all right.
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I'd hire them.
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Hi, welcome to Dairy Queen. Can I take your order?
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I'll have a small Oreo Blizzard.
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That'll be $3.23.
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Can you pull forward to the next window?
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Okay.
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Oh wow.
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That is for you.
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Good job on this one.
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Love to have you here.
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Thank you.
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See you.