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  • Hey guys and welcome back to another lesson with me Tom. Today I've got something super

  • exciting because I'm going to teach you all the English you need to stay in a hotel. A

  • hotel like this one!

  • That's right guys, I'm staying in the super stylish East Hong Kong hotel. It's an amazing

  • hotel and guys I'm super excited, let's do a quick room tour.

  • Now a really important thing to know when using your English in any hotel is that hotel

  • English is very formal and polite. So the staff that are working in the hotel will be

  • using very formal and polite phrases. So for example instead of saying 'can I help you?'

  • or 'how can I help you?' they might say 'how can I be of assistance?' It just means 'how

  • can I help you?' but it's a more formal polite structure. So be aware that you are going

  • to, you might well hear structures like that. And of course, in turn, perhaps you should

  • also use politer structures. So for example instead of saying I want a room you want to

  • use a more formal structure like 'Would it be possible to book a room?' or 'Could I please

  • book a room?' So you've got more formal structures there that you are going to want to use when

  • interacting with the staff. Your stay at the hotel will begin with check in. Now this is

  • when you go to the reception and you register that you have arrived and you'll get your

  • keys and find out where your room is etc. Now this can be a noun 'check in' so 'check

  • in is at twelve o'clock' or 'check in is at three o'clock'. It can also be a phrasal verb

  • 'to check in'. "I checked into my hotel this morning.' The opposite of to check in, to

  • check out. So that is to register that you are going to leave the hotel and that you

  • are going to make your payment. Again this is a noun 'check out' and a verb 'to check

  • out'. Alright, let's look at ten really useful nouns in hotels. The person staying in the

  • hotel is a guest. The space by the entrance, where people maybe stand or they could sit,

  • they could wait is called the hotel lobby. Floor is the level that your hotel room is

  • on. For example I'm on the twenty eighth floor. Housekeeping are the staff members that look

  • after the cleaning of the rooms. So they change the linen, they change the rubbish bin, they

  • make the beds, they keep the rooms tidy. So housekeeping. The place where you check in

  • and check out is called the reception desk or the front desk as well. It's often called

  • the front desk. And the person who works in the reception desk is a receptionist. That

  • could be male or female. A view. The view is what you can see from your hotel window.

  • Now we often have collocations so you might have pool view, that's a view of the swimming

  • pool. Or a sea view, that's a view of the sea. A garden view, it's a view of the garden,

  • you get the idea. I have a harbour view because I can see Hong Kong harbour. It's an amazing

  • view to wake up to, honestly. Room rate is the price of the room. So the room rates might

  • change depending on if it's a weekend day, if it's a week day, if it's summer or if it's

  • high season or low season. So room rates are the amount of money that you pay for one night's

  • stay in the hotel. Let's talk about beds because beds come in all shapes and sizes. So you

  • could have a double bed, that's for two people. Now we have different sizes then. So you can

  • have a queen size bed or a king size bed which I think is bigger or you could have a twin

  • (room) which is two separate beds. So when you are making your booking you'll need to

  • request, do you want a double bed, a queen size, a king size. A wake up call is a request

  • for the reception desk to call you and wake up up in the morning. A wake up call. Room

  • service is the delivery of food to your hotel room by the hotel. So they'll be a kitchen

  • somewhere in the hotel and then you can order your food and they will bring it to your room.

  • So that's room service. I do like a bit of room service, there's something kind of very

  • special about sitting in your bed and having your food. Ok, here are five questions that

  • you might hear when talking to a receptionist. 'What name is the booking under?' or 'What

  • name is the reservation under?' Now this means who booked it? What's the name that is on

  • the bookings? So for example for me it'll be Tom Rees. So what name is the booking under?

  • For me Tom Rees would be the answer. So it's essentially just saying who made the booking

  • and which name is being used? Which is the main name? So you can see there right, a formal

  • structure to ask a question. The next one 'How may I be of assistance?' That just means

  • how can I help you? So of course they might well say 'how can I help?' or 'How can I help

  • you today?' All are likely structures. So they are just asking you know, how can I help

  • you. Another question you might hear is 'Is there anything else I can help you with?'

  • Now let's say that I've asked the receptionist to book me a taxi and they've been able to

  • do that. Then they'll ask me 'Is there anything else I can help you with?' to see if there

  • are more requests that I have. So is there anything else I can help you with? And I might

  • say 'oh, no thank you.' or 'actually yes could you...?' and then that would be the next request.

  • So is there anything else I can help you with? When you are checking out you will probably

  • hear them say 'How was your stay?' And that's your chance to say 'oh it was fantastic thank

  • you' or ' I had a great time' whatever it might be. Or they might say 'Was everything

  • satisfactory?' Has the same meaning. So how was your stay? Did you enjoy it? Was the quality

  • good? Was the hotel good? etc. So how was your stay with us? or How was your stay? And

  • was everything satisfactory?

  • Here are five questions that you might use during your stay. 'What time is check out?'

  • The time that you have to leave your room. 'What time is check out?' Related to that

  • might be 'Can we get a late check out please?' So let's say check out is normally twelve

  • o'clock, you want to go a bit later, maybe one o'clock, that's a late check out. So can

  • we get a late check out please? Maybe in the morning you need to wake up early o you might

  • ask for a wake up call. So 'Can I get a wake up call tomorrow please?' So that's when the

  • receptionist will call you at whatever time you want them to wake you up. Another phrase

  • 'What time is breakfast served?' So you can see there what time is really useful, you

  • can use it for the swimming pool so 'what time does the swimming pool open?' So what

  • time, super useful. Or 'What time does the gym close?' Another question is you might

  • want to find out what's around the hotel so for example 'Is there an ATM near here?' Or

  • 'Is there a supermarket near here?' Or 'Is there a good restaurant near here?' So is

  • there, then the thing and then near here. So close to this hotel. Ok guys, I hope you

  • enjoyed that lesson teaching you all the essential words and phrases you need to stay in a hotel.

  • As I've said before English is fantastic for communicating when you are travelling and

  • there is no better place than in a hotel to use your English. So if you need to watch

  • this video again, take notes, practise some of the phrases so that the next time you go

  • and stay in a hotel you'll be ready. Thank you so much again to East Hong Kong for making

  • this video happen, I've had an amazing time in their hotel. Honestly guys, if you ever

  • come to Hong Kong stay in East. The views are spectacular. I have never had a room with

  • such amazing views. The facilities are fantastic. Hats off guys! It's been an amazing experience,

  • it's an incredible hotel fantastically located right next to an MTR station so you can get

  • everywhere. There's a shopping mall with all the facilities that I could ever want. And

  • have I mentioned the view yet? Remember guys I've got new videos every Tuesday and every

  • Friday helping you take your English to the next level. Remember to check me out on Instagram

  • and on Facebook but until next time guys this is Tom, the Chief Dreamer in Hong Kong, saying

  • goodbye.

Hey guys and welcome back to another lesson with me Tom. Today I've got something super

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A2 初級

酒店英語終極指南 (The Ultimate Guide to HOTEL ENGLISH)

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    Summer 發佈於 2021 年 01 月 14 日
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