字幕列表 影片播放 列印英文字幕 Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com. And in this tutorial, I am going to give you my Top 7 Sales Associate Interview Questions and High Scoring Answers. So, if you have a sales associate job interview coming up with any organization, please do watch this video right through from beginning to end, because I promise you it will make a significant difference to your preparation, and your performance at the interview. Now, before I get into those top 7 sales associate interview questions and answers, a very warm welcome to this tutorial. My name is Richard McMunn. That's me there in the center of the screen, the bald chap! I've been helping people for about 20 years now to pass their interviews, and I always do that by giving you top-scoring, genuine answers you can't find anywhere else. Please do join our community and SUBSCRIBE to the channel by clicking the red button below the video. Then you're not going to miss out on any of the tutorials I'm uploading every week. We've got about 200,000 subscribers now, and lots of people are gaining employment after watching these videos. Please also give the video a LIKE (Thanks!). I would very much appreciate your support if you did that. It always motivates me to create more content for you. OK. Let's get straight into it. Here are my 7 Sales Associate Interview Questions and Top Scoring Answers. The first interview question is guaranteed to be: Tell me about yourself and why you want to be a sales associate? Here's my answer for you. “I am a hard-working, professional and positive person who enjoys working under pressure, and also as part of a team. I know the role of sales associate can be challenging at times, especially during busy periods, but I am someone who very much prefers to be busy and I also get immense satisfaction from helping people and generally serving them. I want to be a sales associate because my natural passion for working with others, providing great service and working under pressure will be suited, in my opinion, to this job. I know there’s lots of competition for sales associate roles, but if if you do hire me, I will learn the role quickly, always be a positive role model for your brand, and you’ll be able to leave me alone unsupervised to carry out my duties properly and in line with the job specification.” That's a very strong answer! It's positive in nature, and more importantly, it gets you off on the right footing. It basically gives you lots of confidence for moving forward for the remainder of your sales associate interview. Now, you can either pause the video and write down those answers as I progress. However, if you want to save all of that hassle, I will tell you at some stage during this video where you can download these slides. Next question of your sales associate interview: Why do you want to work for our company as a sales associate? Here's my top scoring answer. “There are three reasons why I want to work for your company, and they are all centered on your brand and how you run the business. The first reason is, I only want to work for a company that provides great customer service and supports its staff to do their jobs properly. The second reason is, I feel this would be somewhere I can gain great experience, work as part of a happy and positive team, and also get job satisfaction from in my role as a Sales Associate. Finally, you’ve been around for a number of years now, which means if I carry out my responsibilities to a high standard, I will hopefully have employment with you for many years to come.” So, what I like about that answer is you are giving them three really strong and valid reasons why you want to work for their company. Virtually all of the other candidates at the interview will just give them one reason. You are giving three really good reasons. Next interview question. How would you deal with a dissatisfied customer as our sales associate? Dealing with customers is a very important part of the sales associates role, and you are very much likely to get asked a question around your ability to provide really good customer service. Here is my suggested answer to the interview question: How would you deal with a dissatisfied customer as our sales associate? “I would make sure I followed the training and guidance I had received when I started as a Sales Associate, and would remain calm, be positive and always remember that I was representing your company. I would listen to them carefully, ask them questions and then use reaffirming body language and expressions to demonstrate that I was listening to their concerns or their complaint. I would ask clarifying questions just to confirm what they were saying, before coming up with a resolution for making things right for them. This may involve replacement goods or services, a refund or an alternative option for resolving their dissatisfaction. If I was ever unsure, I would speak to my team leader or supervisor. I will always make sure I represent the company positively and focus on the goal of making the customer happy and satisfied.” That's a good answer, because it puts the customer first and it shows that you have a number of considerations, and a process, for dealing with unhappy customers. Next question: What are your strengths that will help you in the role of a sales associate? This question may be posed as: What are your strengths? Now, of course, there is also the alternative question. That is: What are your weaknesses? And I will cover that as well at some stage during this video. That's a lot harder… what are your weaknesses? But let's approach this one. What are your strengths? “My strengths are definitely the fact that I learn things quickly and then I can be left alone to carry out my job properly. Another key strength of mine is my customer service capabilities – I genuinely enjoy serving and helping others. Although I am still learning this skill, another one of my strengths is my enthusiasm for upselling. Whilst serving a customer I always look for ways to provide them with additional, useful products or goods.” Now, that final strength of looking to upsell, is very attractive to all people who run sales companies, because if you can go in there as a sales associate and generate extra revenue for them, that's very appealing to the hiring manager! Next question: What are the top three skills and qualities needed to be a sales associate? This interview question is essentially assessing your understanding of the role, and whether or not you have read the job description. Here's a great answer to this question. “I believe the top three skills and qualities needed to be a great Sales Associate are OUTSTANDING CUSTOMER SERVICE, a FLEXIBLE approach to work, and also the ability to INCREASE REVENUE for the company you are working for. Great customer service is vital in ensuring customer come back time and time again. Flexible working means being available to work the hours needed, and also being available to come in and help out at short notice. Finally, you have a responsibility as a sales associate to try and increase revenue within your role through great service and also looking for opportunities to ethically upsell to your customers.” So, three top skills. They are really good ones that again, are attractive to any hiring manager or recruiting manager. Great customer service, increasing revenue and also, this one is very important, being flexible. For example, being available to work all hours and come in and help out as and when required. Next interview question of your sales associate interview that comes up a lot. When have you gone above and beyond what was required? Now, you can either give a specific situation that you were in where you went above and beyond for a customer, or here is an alternative suggestion of how to answer this. “Whilst working in a previous job, I was helping to train up a new member of staff who was having difficulty understanding the key requirements of the role. It was really important to make sure they were trained up as soon as possible, so they could help out the team. I decided to stay behind late one evening to really show them what they needed to do, at a time when the shop was empty and free from distractions. It worked well because they were then able to practice what I was showing them and also ask me any questions without feeling under pressure.” That is a great example of going above and beyond what is required, because you're volunteering to stay behind late at work to train somebody else up so they can then help the organization, the business, all the time. That's a great answer! Next question. So, this is the alternative to what are your biggest strengths? What's your biggest weakness? Very difficult to answer. We want to make sure we give them a weakness that is not a match for the job description of a sales associate. Here we go. “Thankfully, my strengths far outweigh my weaknesses, and there’s only one that I can think of. I am quite impatient at times and want to get things done and finished as quickly as possible. In the past, I used to get frustrated with people who unnecessarily took their time finishing jobs that the team were dependent on being completed. However, one of my strengths is that I am always looking to improve and I will take onboard feedback from other people. I have been improving my patience levels and interpersonal skills to persuade and encourage people to get things done at a faster pace when urgency is needed.” That's a great answer to the question: What is your biggest weakness? Because actually, when I'm listening to that, it feels more like a strength. If you are impatient work, it means you want to get things done really quickly, which is, you know, which is a great thing! So, if you would like to download these slides, CLICK THE LINK that's appeared there in the top-right hand corner of the screen, so you can download these sales associate slides and learn how to pass your interview. Thank you for watching. Don't forget to SUBSCRIBE. I’m uploading loads of videos now every week, so don't want you to miss out. Thank you very much for your support on this channel. I really would appreciate it If you gave the video a LIKE. Thank you very much again and I wish you all the best for passing your Sales Associate interview. Have a great day!