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  • Hi there. My name is Emma, and in today's video, I am going to teach you about the telephone

    嗨大家好,我叫Emma,在今天的影片中我將要教你關於電話

  • and cell phones. Telephone English. I'm going to teach you some of my top tips on how to

    和手機。電話英語教學。我將要教你一些訣竅

  • speak well when you're on the telephone. A lot of students get very, very scared when

    教你如何透過電話時與人溝通。許多的學生非常非常地害怕

  • they talk on the telephone. Why is this? Well, you can't see the person's lips moving when

    當他們在講電話的時候。為什麼會這樣呢?這是因為你看不到另一邊人說話的嘴唇

  • you're on the telephone, and the English -- it's sometimes difficult to understand what someone

    當你在講電話的時候,又加上是英文,有的時候要聽懂、理解,十分困難

  • is saying. So it's okay. You can get better at talking on the telephone. And I'm going

    當某個人在說的時候。當你在電話溝通的時候,你一定可以做得更好。所以我現在

  • to tell you how. So let's get started. I have eight tips for you.

    要告訴你如何做到。那我們就開始吧!我有八個訣竅給你

  • No. 1, one of the main problems students make when they're on the telephone, is they're

    第一個:學生們其中一個主要問題是,當他們在講電話時,就是

  • very direct. What does "direct" mean? Maybe they'll say something like, "I want to talk

    他們講話十分直率。direct是什麼意思?也許他們會說像是:我想要跟 Mr. Bob說話

  • to Mr. Bob." Okay? "I want to talk to Mr. Smith." This is very direct English. Why is

    可以嗎?我想要跟Mr. Smith通話。這就是非常直接的說法。為什麼呢?

  • it direct? "Want." It's not the most polite way to speak. When you say "I want. I want."

    want(想要)這並不是個很有禮貌的說法。當你說:我想要、我想要

  • It's better, when you're on the phone -- especially to someone you don't know that well -- to

    當你在通話時,特別是你跟對方並不大熟識

  • use polite English, such as "could, would, may." "May I speak to Mr. Bob? May I speak

    使用禮貌的英文會比較妥當。像是could, would, may。我可以和Mr. Bob通電話嗎? 我可以和

  • to Mr. Smith?" "Could you hold on a minute, please?" Okay? It sounds a lot nicer. So remember

    Mr. Smith講電話嗎? 請你可以稍等一下嗎?Okay.這聽起來好多了,所以要記住

  • your "could, would, may". Try not to use "want".

    要使用到could, would, may。盡量不要使用到want

  • Tip No. 2, practice. Practice, practice, practice. Practice makes perfect. But how do you practice?

    第二點:練習、練習、練習、再練習。熟能生巧,但是要怎麼練習呢?

  • Who will you practice with? Well, one idea is if you know that there's a business, and

    你可以向誰練習呢?有個點子是,如果你知道這裡有個店家

  • the business is closed for the day, you can call their telephone number. Maybe they have

    而這個店家今天公休,你可以撥打他們的電話。也許他們有

  • an answering machine you can listen to. What I would recommend is call a business you know

    你可以聽聽看他們的電話答錄機。但是我為什麼要給你這個建議呢?知道他們會公休

  • will be closed; listen to their answering machine message; and try to take notes on

    聽他們答錄機的內容,試著做筆記

  • what they say. And then call back, and see. Did what you hear -- is it the same? Is it

    記下他們所說的話。然後再回撥,你聽到了什麼?跟你所做的筆記是一樣的嗎?

  • the same from the first time you called to the second time? Are your notes correct? So

    跟你第一次撥打電話過去所聽到的內容跟第二次是一樣的嗎?你所記下的筆記正確嗎?

  • very key is practice. You can also practice with a friend. You can practice in front of

    所以,練習是重要的關鍵。你也可以與朋友一起練習,也可以在鏡子前面練習

  • the mirror. "Hello!" Okay? So practice, practice, practice.

    嗨搂!ok?所以練習、練習、練習、再練習

  • No. 3, spelling. A lot of the time, we have to spell on the phone. Sometimes you have

    第三點:很多的時間,我們會在電話中談到如何拼字,有的時候你要

  • to spell your name, your last name, your address. So it's very important to be able to pronounce

    拼出你的名字,你的姓、你的住址,所以發音正確是非常重要的

  • alphabet letters, a-b-c-d-e. So it's very important that you can say these letters correctly.

    英文字母,a-b-c-d-e。因此將字母發音正確是非常重要的

  • And also that you know how to spell things out on the phone. So what do I mean by this?

    還有你必須要知道該怎麼拼?這個意思是什麼呢?

  • Well, for example, if you have to call someone, and they need to write down your last name,

    舉個例子好了,當我要打電話給某個人,而他們必須寫下你的姓

  • and your last name is -- we'll say your last name is White, so White. So you're on the

    而你的姓是....我們假設你的姓是White,所以White,你正在通話中

  • phone, and they say, "What's your last name?" "My last name is White." And then you start

    而電話另一頭的他們說:你的姓是什麼? 我的姓是White,而你開始

  • spelling it. "W as in 'Wilson'; H as in 'Hilgar' -- it's a weird name, but -- I as in 'Iceland'."

    拼出來, Wilson的開頭W, Hilgar裡的H,恩是個奇怪的名字,但是 I 是冰島的"I"

  • So what you do is you spell out your name using examples. So for example, if I'm spelling

    所以你所做的就是舉例再拼出你的名字,再舉個例子,如果當我要拼出

  • "Emma", I'd say, "My name is Emma. That's E as in 'Erin'; M as in 'Mary'; M as in 'Mary';

    Emma,我會說:我叫Emma,Erin的E、Mary的M、Mary的M

  • A as in 'Anne'." Why do we do this? It's because some English letters sound the same. If you're

    Anne的A,但是我們為什麼要這做呢?因為有些英文字母聽起來一樣,如果

  • on the phone, and you say "p-d-t-v", they all sound so similar. By spelling out in this

    當你在講電話的時候,你說:p,d,t,v,他們聽起來似乎都很相近。但是藉由詳細地拼寫出來

  • way, the person will know which letter you're talking about.

    那人們就會知道哪個字母你所正在說得

  • Tip No. 4, numbers. A lot of the time, when you talk on the phone, you have to use numbers

    第四點:有很多的時間,當你在講電話的時候,你會使用到到數字

  • or someone will tell you a number, and you may have to write it down. It's very important

    或者是某個人會告訴你數字,你必須要寫下來。這是非常重要的

  • to practice your numbers. Practice listening for numbers. So for example, a lot of students

    練習你的數字。練習聽英文的數字。我舉個例子,很多的學生

  • have trouble with 30 vs. 13, okay? What's the difference? 30, the first part is long,

    對於要分辨出30和13感到困難,他們的差別在哪?30,第一部分是長音的

  • "thir"; the second part is short, "ty". "Thirty". Versus 13, where the first part of the number is short,

    thir,第二部分是短的。和13,他們第一部分是短的

  • and the second part is long. So it's very important to get used to numbers like 14 vs.

    第二部分是長的。因此這是非常重要的數字像是14和

  • 40, 15 vs. 50. And you should also practice listening to long numbers. Okay? Maybe if

    40、15和50。而你應當要多練習聽長的英文數字,好嗎?或許如果

  • I say the number one, you understand that. It's easy. But try to listen to this number.

    我說一,你就會了解,很簡單~但是嘗試著聽這些數字

  • If I say "4-45-1-7-8-10-100", maybe it would be more challenging. So practice your numbers.

    如果我說4-45-1-7-8-10-100,或許這比較有挑戰性,所以趕緊練習你的英文數字吧!

  • No. 5, very important tip, ask if you don't understand. A lot of students get nervous

    第五點:很重要的一點,如果聽不懂就要問。大多數的學生都會緊張

  • on the phone, and they're too embarrassed to tell the person they're talking to, "I

    在通電話時,他們覺得太尷尬而不敢向他們說

  • don't understand." It's very important you tell the person that, okay? So when you're

    我無法理解你在說什麼。你要告訴他們你聽不懂、無法理解,好嗎?這非常重要!當你在

  • on the phone, you can say, "I'm sorry. Can you repeat that, please?" Or "I'm sorry. Could

    通電話時。你可以說:不好意思,你可以再重複說一次嗎?或是 不好意思

  • you repeat that?" Or "I'm sorry. Can you please slow down? My English is not strong." This

    你可以再說一遍嗎? 又或者是 不好意思 你可以說的慢一些嗎? 我的英文能力並沒有很好

  • will help for the other person on the line to slow down their English, and then, hopefully

    這會使得電話另一頭的人講話速度放慢下來,而之後,也希望

  • you can hear what they're saying, okay? So always ask for them to slow down if you don't

    你也可以聽得懂他們在說什麼了,好嗎? 所以當你聽不懂的時候,請他們放慢速度

  • understand, and you can ask them to repeat.

    或是請他們再說一次

  • No. 6, it's very good to memorize -- so remember -- key phone expressions, okay? What are some

    第六點:背起來是好的,所以記住,電話的表達是關鍵ok?那有什麼例子呢?

  • examples of these? Ring! Ring! Imagine someone's calling me. "Hello?" Okay, they say, "Is Josh

    鈴鈴鈴!!! 假想有人打電話來,嗨,okay,他們說,Josh在家嗎?

  • there?" I say, "Oh, I'm sorry. He's not in. May I ask who's calling please?" A lot of

    而我說:抱歉,他不在家。我可以冒昧地問一下你是哪位嗎? 很多的

  • the phone English, it's the same. You hear the same expressions again and again and again.

    電話英文都是一樣的。你可以聽到一樣的表達方式一再地不斷重複

  • Just remember these expressions. "May I ask who's calling, please?" Okay? "Is so-and-so

    記住這些表達方法,我可以冒昧地問一下你是哪位嗎?有誰~在那嗎?

  • there?" If you remember these expressions, it will make talking on the phone a lot easier

    假如你記住這些表達方式,這將會使得你在電話溝通方面更容易

  • for you.

    對你來說

  • No. 7, when you're on the phone, it's important to know if you should use formal or informal

    第七點:當你在講電話的時候,要使用正式英文或非正式英文的詞語這是非常重要的

  • English. What's the difference? Formal English, you would use, maybe if you're talking to

    差別在哪裡呢?正規的英文,你應當使用在可能你在跟某個人說話的時候

  • someone you don't know. Maybe if you work at a business, you might use this with a customer.

    但你跟他並不熟識,或許是你談生意,使用在與客戶間的用語

  • So it's very polite English. Informal English is the English you would use with your friends.

    所以是一種非常有禮貌的英文說法方式。非正式的英文常用在與你的朋友之間

  • So it's important to know which phone expressions are formal, and which ones are informal. An

    因此你必須知道哪個是電話的表達方式是正規的,而那些是非正規的。

  • example of this, when I made a mistake was, one time, in a job interview, somebody called

    舉個例子,在一次的面試時,我犯了錯,有個人打電話給我

  • me, and they asked to speak to me, and I said, "Oh, hey! How's it going?" This is very informal

    他們要求與我談話,而我說:喔hey,近來好嗎? 這是非正式的英文說法

  • English. What I should've said was, "How are you?" Okay? So it's important to know the difference.

    我應該要說的是How are you?所以分別這兩個的差別是非常重要的

  • Finally, the last tip -- and a very important one -- smile. When you smile when you're on

    終於,最後一點,最重要的一點,微笑。當在講電話的時候,你在笑

  • the phone, it makes your brain think you're very happy, and it will calm you down. Okay?

    會使得你的大腦認為你很開心,也使你冷靜下來,ok?

  • So you'll feel less nervous if you smile. And also, people can usually hear if someone

    當你笑的時候,你會感受到更少的緊張,除此之外,人們通常也可以聽到,如果當某個人

  • is smiling. It sounds weird, but it's true. When you're smiling, people can usually tell

    正在笑。聽起來也許很怪,但是事實。當你在笑的時候,人們通常會告訴你

  • that you sound happier. So it's very good to smile when you answer the phone, when you

    你聽起來很開心。因此當你在應答電話的時候,笑是一件很好的事,當你打給

  • call someone. Have a smile on, and you will feel calmer.

    別人的時候。有個微笑,你便會感到更平靜

  • So I hope you've enjoyed this video. I invite you to come to our website, www.engvid.com.

    我希望你喜歡這個影片,我邀請你到我們的官網 www.engvid.com.

  • There, we have some quizzes where you can practice my phone tips. So until next time,

    那裡,我們有許多測驗,你可以在那那裡練習電話技巧,直到下一次我們見面之前

  • take care.

    保重~

Hi there. My name is Emma, and in today's video, I am going to teach you about the telephone

嗨大家好,我叫Emma,在今天的影片中我將要教你關於電話

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【商用英文】不會和外國人講電話?電話技巧都在這!(Telephone English: Emma's top tips)

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